reccomendations on vw village?

[ventogirl]

Hello everyone!
I was just wondering if anyone has been to VW Village (Anzac Parade, Kensington)? Any good?
Thanks!

[hatzenbach]

Had some minor work done on my MKV R32 the other day. Friendly courteous staff.

very good vibe from them. i will be taking my car back to them when 15k service is due.

[gpk_gti]

although I have never had my car done there,ive heard alot of good things about them!!!

[ventogirl]

thanks guys
my boyfriend actually found out what was wrong..
the oil pressure sensor was cracked
didn't end up having to go to the mechanics

[juv3]

sorry to bring old post back

has anyone service their car recently with vwvillage? are they good?

thanks

[mini2]

Didn't stamp my log book or reset the service reminder and while labour cost for the servicing is cheap but labour for replacing my brakes seem a little excessive. If I didn't needed to get it done quickly I think I would've gone to Seb instead.

[juv3]

If I didn't needed to get it done quickly I think I would've gone to Seb instead.

thanks for the respond mini2, what is Seb?

[passatwagon18t]

Hey i can do all vw log book servicing and service the car to specifications i have been working on vws for 10years this year i can help you what ever your needs are.

[mfl]

I had the 15.000 km service done by VW Village and was happy with the service and price. They picked up some warranty issues that were dealt with by the VW dealer under warranty, will be back for my next service.

[kendog]

Didn't stamp my log book or reset the service reminder and while labour cost for the servicing is cheap but labour for replacing my brakes seem a little excessive. If I didn't needed to get it done quickly I think I would've gone to Seb instead.

I know it's an old post, but I'm also wondering who/where is "SEB"? I'm looking for recomendations besides VW Village too..

[Wolfgang]

Digging up an old thread I know.

Recently had a major service carried out at VW Village, can't say I was 100% happy with them. I was happy that the price was cheaper than what I was told, and they didn't seem to forget anything (that I have noticed). Wasn't happy that I had to ring them an hour after it was meant to be finished only to find it was ready to be picked up, not to mention the mess they left behind from changing the cabin filter.

Found them good but not great.

[kendog]

reccomendations on vw village?

Thanks! Good descriptive feedback.

Price??

[Wolfgang]

Thanks! Good descriptive feedback.

Price??

No probs.

It was $680 for a fourth year service (without servicing the DSG).

I must note, I was told around $400 when I rang to book, when I dropped the car off it was around $800, when I picked it up it was just under $700.

[kendog]

reccomendations on vw village?

Even without saying its expensive or not.. That's just terrible communication and customer service.

[Umai Naa!!]

No probs.

It was $680 for a fourth year service (without servicing the DSG).

I must note, I was told around $400 when I rang to book, when I dropped the car off it was around $800, when I picked it up it was just under $700.

While I can't speak for VW Village, nor am I taking a shot at you, but one of the problems I see a lot, is customers not being able give an accurate description of their car when it comes to booking an appointment.

Make, model, year, engine size, petrol/diesel, auto/manual can have a MASSIVE effect on the quote or estimate.

You've only got to look at the difference in servicing costs between a 60K on a MK5 diesel manual, and a MK5 DSG R32. One could be around $400, the other, closer to a grand or more.

As I said intially, this may not have been the issue at all, but if VW Village had given you a worst-case scenario on price, it may have spooked you to go elsewhere. Not good for them. Alternatively, they could've undercut themselves, or had to result in looking bad by giving you an inflated price on the final invoice over what was quoted. Not good for either of you.

Food for thought.