Best dealership in Melbourne

[thegman]

I'm interested in the upcoming CC model, but a question which is on my mind is which VW dealership do you think would be the best to deal with. I've heard some stories about customers not being fully satisfied, so I'd like to know what more experienced people think about who would be the best to deal with. Cheers.

[frozze]

I bought my Jetta and my fiance's Polo from South Yarra VW in October last year.. Picked my Jetta in Nov 2011 and my Fiance's Polo in Feb 2012. The overall experience was alright but I would NOT recommend them. I did most of the calling and chasing up with ETA's, model changes with the Polo etc. Communication was rather poor most of the time and towards the end of the whole process I felt like they were doing us a favour more than anything..

However, I did go to VW Camberwell to do some mods and repair on my Jetta and the overall experience was much much better..

Unfortunately, I can't really recommend a dealership for purchasing but I can recommend a dealership for servicing instead - VW Camberwell.

[anthony]

I bought my Jetta and my fiance's Polo from South Yarra VW in October last year.. Picked my Jetta in Nov 2011 and my Fiance's Polo in Feb 2012. The overall experience was alright but I would NOT recommend them. I did most of the calling and chasing up with ETA's, model changes with the Polo etc. Communication was rather poor most of the time and towards the end of the whole process I felt like they were doing us a favour more than anything..

However, I did go to VW Camberwell to do some mods and repair on my Jetta and the overall experience was much much better..

Unfortunately, I can't really recommend a dealership for purchasing but I can recommend a dealership for servicing instead - VW Camberwell.

I could not agree more,bought a Jetta from South Yarra,and felt as if I was doing them a favour the whole time.

I also changed to Camberwell to service,and they were always great to deal with.

[MRJZ]

Burwin @Ferntree Gully FTW!

Besides the parts guys at South Yarra they are a bunch of tossers - especially the service centre next to ikea.


Sent from my iPad using Tapatalk HD

[gavs]

Again, Burwin FTW. Steer well clear of Bayford/campberwell Vw in my experience...

[blutopless2]

I dont think you are going to get the answer you are looking for.
Over the years I have dealt with several dealerships with varying degrees of love/hate relationships. In the end YOU have to be happy with what's going on in your situation.
Something to remember is that people move around in the industry too... so someone's experience years ago will not relate today unless all of the same people are still there.
i have bought from Werribee, dealt with Essendon, Ferntree Gully, Camberwell & Geelong. My last two purchases have been from Geelong, but I get my cars serviced by a specialist and warranty work done at Werribee.
Some will have good service people and crappy sales... or vice versa... so all I would suggest is shop around and check out each one.
Good luck.

[thegman]

Thanks for the replies so far. I've gathered some information. I do live closest to the South Yarra dealership, however it looks like the after-sales service is a bit lacking. Camberwell looks to be the best of the dealerships closest to me. If I lived closer to Ferntree Gully then I would probably use Burwin, however it's probably too far away.

It's still good to hear which dealership people think is the best in Melbourne though.

[pontiff]

I have bought a few new vw's from Barloworld in Mulgrave. I work for 7-Eleven Hq right around the corner so it happens to be the most convenient also. Experience was okay on both occasions (Mk5 GTI ex-Demo and MK6 brand spanker), salesman was good, service department was okay too nothing to argue with, installed the options i wanted, had to beat off the lady trying to sell all the 'ming' gear with a stick.. "NO... i dont want your overpriced tint, paint protection and fabic protections, I am quite capable of ringing tint-a-car and grabbing a few cans of scotchguard myself thanks"... Parts department were a little sour puss though, not overly helpful and have given me a few bum steers in the past on my 6N but they're capable if you give them the part number u want and dont want a discount...

[getjet]

Camberwell forgot to tighten my engine bolts afer getting some repairs done. Just saying...

[jessi3]

Had a good experience @ Berwick VW. Young, friendly team. Spent a lot of time with us, answered all our questions, and gave us a couple of freebies. Would recommend to others.

[stormshark]

Im in the Provinces and tried to buy through Essendon(disorganised),Barlowworld Moorabbin (a bit shifty),Sth Yarra- where i bought (combination). I think Burwin FTG has won consisitent Vw awards and customer satisfaction so if i was in the market to buy i would definately not rule out a dealer by distance for purchase.For service however i would definately stay independent!

[GTi Bhoy]

Dont worry about the dealer.
Go through a Broker !!!

[Hawkeye]

Over the past few years I have dealt with Barloworld Moorabbin and Glen Waverley, Werribee, South Yarra, Peninsula VW and Burwin and I would rate them as follows:

Service - Burwin best by far, then Barloworld Glen Waverley
Sales - Barloworld Glen Waverley closely followed by Burwin.

[Pramki]

Barloworld have looked after us with our Passat in 2010 and with the purchase of the new 103tdi golf. They accomodated with the change of heart with the 118tsi. Their pricing was not matched by the others.

[abstruse]

crossed minambo

VW Camberwell left a bunch of things loose after a 100,000k service, resulting in a massive turbo leak and was like driving in valet mode, not going back there again.