Awaiting parts - angry!!!

[the220]

So had a little accident in my mk7 r line golf

has been at the panel beaters for 6 weeks...they ring me at the beginning of the week saying
it will be ready by Friday as they are awaiting a bumper or grill (front lady at reception reading notes)

Get a call on friday saying that volkswagon sent the wrong part, and there is none in the country
and are awaiting the part to now come in from europe

i think its an absolute joke that a car that is less than 6 months old doesn't have spare parts here in aus

Is this right?

cheers

[Dutch77]

Feel your pain, not cool.

This is the whole reason VWA doesn't offer a lot of options and choices their customers want - the warranty/parts issue it creates in a small market. Obviously turns out they treat their customers with even more contempt then we realised by not bothering to stock parts for the cars they do bother importing.

It's no consolation but VW aren't alone in this regard.

[Arnold]

Perhaps check directly with VW or perhaps something in NZ.

[h100vw]

Practically everything on the car has the number on it. So sending the wrong part shouldn't be possible, if the panel shop double checked it with the physical part.
Can you not get the car back and have the part fitted later?

Gavin

[the220]

so the part is a radiator hose! and they don't want to use parts that arnt genuine VW so thats what they are waiting on..
has been 8 weeks since car went in biggest joke

Went past the other day to have a look everything all painted all good to go just waiting on that! So yeh can't take the car lol

And Arnold - Will do. I got the part no yesterday so will give VW a call on Monday