Getting Screwed over by VGA

[Transporter]

Yes, I 100% agree with you. I can't see how any business would want to turn the jobs away.

Many posters in this thread should really think twice before judging when hearing the one sided story only, without even seeing the car.
I certainly wouldn't want them (and similar) to be on a jury duty (not even have a common sense).
It just tells a lot about the validity of the complaints in the internet forums. But hey, why I'm so surprised, when we here the Fairfax saying a women was killed by Golf GTI DSG transmission, while she was driving a manual car, the coroner took 2 years to figure out that the truck driver wasn't at fault because she was on the phone when the truck run over her car from behind on a highway? Two years to find out that, really?

[Buller_Scott]

My experience with VWA has been one of the poorest customer service experiences I've ever had. Candidly an anonymous VW service tech reiterated that VWA are somewhat famous for their rudeness and ineptitude. My personal experience obviously, feel free to PM me for details!

your experience, as a customer and end-user, should be questioned - it doesnt matter how you feel as someone who has been treated poorly/ have come away upset - there are those out there who will tell you that they havent seen your car nor heard the other side of the story, and pending that, we should take the fact that you feel worse for wear as a result of dealing with VWA,with a grain of salt...

... apparently.

[gldgti]

Yes, I 100% agree with you. I can't see how any business would want to turn the jobs away.

Many posters in this thread should really think twice before judging when hearing the one sided story only, without even seeing the car.
I certainly wouldn't want them (and similar) to be on a jury duty (not even have a common sense).
It just tells a lot about the validity of the complaints in the internet forums. But hey, why I'm so surprised, when we here the Fairfax saying a women was killed by Golf GTI DSG transmission, while she was driving a manual car, the coroner took 2 years to figure out that the truck driver wasn't at fault because she was on the phone when the truck run over her car from behind on a highway? Two years to find out that, really?

I hear you, and thats valid. What I dont get is the way VGA is dealing with the customer, not the dealer.

[bombsquad21]

your experience, as a customer and end-user, should be questioned - it doesnt matter how you feel as someone who has been treated poorly/ have come away upset - there are those out there who will tell you that they havent seen your car nor heard the other side of the story, and pending that, we should take the fact that you feel worse for wear as a result of dealing with VWA,with a grain of salt...

... apparently.

Your 100% right! cause I was actually wrong about something I had taken issue with and I it took the dealer and VWA to clarify for me. What it didn't need to take was 10 days, being hung up on, being talked over and being called a liar. I never swore or acted aggressively. Customer service is the act of proving information, I was seeking information. All I got was attitude and a reminder that I would never again venture down that road. Looks like the OP is in a similar boat, albeit with much higher stakes!

[brad]

not many who work in a cars company are cars enthusiasts, lot of people do their work to keep their banks happy

Very true.

When i worked in the automotive industry, the last thing I waned to do when i got home was talk about cars or modding or anything automotive. I was so "over" mptor vehicles I even bought a new car so I could minimise interaction with my car. It was only after I'd moved over to aircraft for a few years that I got back into cars as a hobby again.

[Rawcpoppa]

Glad OP got things sorted out. If everyone listened to the naysayers you would think that VW dealers are always right when that isn't always the case.