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The only good thing about Barloworld Volkswagen Glen Waverly is their cheap car prices. If customer service matters at all to you then DO NOT GO HERE. I plan to take my car elsewhere to have it serviced and looked at.
Service Rep Matt and his manager Giles (not sure of spelling) are both extremely rude and unapologetic when it came to the numerous issues regarding the new Golf I bought in July 2013. Problems regarding the wiper blades not making proper contact with the windscreen, squeaky clutch pedal, the common 'wastegate rattle' problem and condensation building up in the tail lights. You would think for a brand new car someone would apologise to you for having such bad luck with four issues within the first few months of ownership. All I received was attitude and repetitive explanations.
If they read this, please be aware that consumers only see you as VOLKSWAGEN, no body cares if it's the dealership or the head office that has to deal with things. We only deal with service reps face-to-face, you are our point of contact and you should handle all your internal disputes yourself rather than trying to explain your internal issues to customers.
Furthermore, Giles had the nerve to insinuate that I only raised the complaint because I didn't want to pay for new wiper blades. If my wiper blades are genuinely worn out, I WILL FIX IT MYSELF, I don't need some half-wit to tell me what happened. If the wiper blades don't make proper contact with the windscreen from factory then any normal person would expect you to fix it and apologise for selling such an issue-ridden car.
The golf was mainly intended to be used to transport my dog around and as a run about but I've never encountered such bad service in my entire life when dealing with car dealers. One more thing, on my first visit another service person told me the condensation in my tail lights was due to a "chemical reaction"
Please train your staff properly in customer service and also product knowledge. Whilst you're at it maybe send them back to high school to teach them what a chemical reaction actually entails??!?!?!??!
/Rant
The only good thing about Barloworld Volkswagen Glen Waverly is their cheap car prices. If customer service matters at all to you then DO NOT GO HERE. I plan to take my car elsewhere to have it serviced and looked at.
Service Rep Matt and his manager Giles (not sure of spelling) are both extremely rude and unapologetic when it came to the numerous issues regarding the new Golf I bought in July 2013. Problems regarding the wiper blades not making proper contact with the windscreen, squeaky clutch pedal, the common 'wastegate rattle' problem and condensation building up in the tail lights. You would think for a brand new car someone would apologise to you for having such bad luck with four issues within the first few months of ownership. All I received was attitude and repetitive explanations.
If they read this, please be aware that consumers only see you as VOLKSWAGEN, no body cares if it's the dealership or the head office that has to deal with things. We only deal with service reps face-to-face, you are our point of contact and you should handle all your internal disputes yourself rather than trying to explain your internal issues to customers.
Furthermore, Giles had the nerve to insinuate that I only raised the complaint because I didn't want to pay for new wiper blades. If my wiper blades are genuinely worn out, I WILL FIX IT MYSELF, I don't need some half-wit to tell me what happened. If the wiper blades don't make proper contact with the windscreen from factory then any normal person would expect you to fix it and apologise for selling such an issue-ridden car.
The golf was mainly intended to be used to transport my dog around and as a run about but I've never encountered such bad service in my entire life when dealing with car dealers. One more thing, on my first visit another service person told me the condensation in my tail lights was due to a "chemical reaction"
Please train your staff properly in customer service and also product knowledge. Whilst you're at it maybe send them back to high school to teach them what a chemical reaction actually entails??!?!?!??!/Rant
most car companies send through a survey after any service and follow up pretty well on them.
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