VWA - "Peace of Mind 3 Year/45,000km Free Scheduled Servicing"

[cathaldinneen]

Just having a quite browse of the VWA website whist waiting for the delivery of my ordered Golf MK7 (ETA first week of August) and I found this:

Volkswagen - Peace of Mind

Has anyone availed of this offer yet ? How does it work ? What is the likelihood of my dealer giving me this deal if I ordered in late June ?

[team_v]

#Available on new stock vehicles ordered and delivered between 1 July and 31 August 2013. Excludes demonstrator vehicles. Free scheduled servicing is for 3 years or 45,000kms, whichever occurs first. Free scheduled servicing does not include wear and tear items or additional work or components required. ‡Conditions apply.

I'd say you are out of luck but can't hurt to try asking your dealer about it.

[cathaldinneen]

I'd say you are out of luck but can't hurt to try asking your dealer about it.

It can't hurt to ask I guess... I'd be interested to see what other people who've ordered feel about this ?

[Eaglehawk]

Our new Passat Alltrack was ordered back in March, delivered on Tuesday this week. We got the 3 years free servicing.

Depends how your dealer handled the paperwork. The Mk7 Golf we got on June 14th obviously missed out

[cathaldinneen]

Our new Passat Alltrack was ordered back in March, delivered on Tuesday this week. We got the 3 years free servicing.

Depends how your dealer handled the paperwork. The Mk7 Golf was got on June 14th obviously missed out

Sorry to hear about the MK7 missing out but good news on the Passat Alltrack, I'm going to try and see what I can do.

[ziggyboy]

When they say wear and tear and components required are they essentially saying they will only cover the labour side of the service? Free is always a good thing but people have to be mindful of the real value of what's free.

First 3 services for a Golf petrol DSG are: $405, $405, $465 = $1275

For simplicity's sake let's say labour is 50%, so you are getting $637.50 free.

Now remember that during EOFY sales, a $35k car can be had for as low as $28k driveaway. If within July and August you buy the same car for anything over $29k, you would have just paid for the 3 year service anyway. So it's not really "free". The cost just got transferred to the more expensive purchase price.

Think about this carefully.

[Diesel_vert]

When they say wear and tear and components required are they essentially saying they will only cover the labour side of the service? Free is always a good thing but people have to be mindful of the real value of what's free.

First 3 services for a Golf petrol DSG are: $405, $405, $465 = $1275

For simplicity's sake let's say labour is 50%, so you are getting $637.50 free.

Now remember that during EOFY sales, a $35k car can be had for as low as $28k driveaway. If within July and August you buy the same car for anything over $29k, you would have just paid for the 3 year service anyway. So it's not really "free". The cost just got transferred to the more expensive purchase price.

Think about this carefully.

It's reasonable for the consumer to assume the phrase "scheduled servicing" to mean everything that is to performed during a service as per the manufacturer's requirements. This would include items with specified replacement intervals, such as oils, fluids or filters for example.

Wear and tear, in the context of scheduled servicing, should mean items that are not part the service schedule, and such items usually don't have a specified replacement interval, like brakes, tyres, clutches, wiper blades or light bulbs for example.

IMO, it isn't reasonable to exclude the cost of oils, fluids and filters (with a specified replacement interval) if the deal is promoting free scheduled servicing. They may be considered wear and tear or consumable items, but they're part of the manufacturer's scheduled service and are meant to be replaced accordingly. They might as well come straight off the bat and state "parts and oils not included".

However, your point still stands in regards to how this promotion, and the potential savings it provides, should be carefully considered with the vehicle's final purchase price.

[b c]

Thanks for this. My Mk7 is arriving in Aus around 22nd August - ordered back in April . I'll be away the first week of September, so was thinking I'd take delivery when I get back, but if I pick it up before it looks like I get "free" scheduled servicing (plus parts, etc, etc). I'll be talking to the dealer.

[cathaldinneen]

Just having a quite browse of the VWA website whist waiting for the delivery of my ordered Golf MK7 (ETA first week of August) and I found this:

Volkswagen - Peace of Mind

Has anyone availed of this offer yet ? How does it work ? What is the likelihood of my dealer giving me this deal if I ordered in late June ?

Good news, my dealer confirmed I'll qualify for this offer and we'll enable it on their VWA system. Made my day !

[kure69]

Thanks for posting cathaldinneen.
I didn't know about this offer, I'm picking up my car tomorrow and will be asking the dealer about the offer.

Here is a copy of the ad that I found if any one else is interested.

http://www.solitaire.com.au/m/docs/vw.pdf

[Masker]

Thanks for the update, I didn't know about this so thanks for telling us, not only did they help you, but you helped me by keeping this thread updated. So, thanks! I'm going to talk to my dealer because of this.

[kure69]

Just an update. I have not had much luck with the dealer. I have logged it with vw customer service awaiting feed back from them. VW with drew the campaign on the first of August. But their ads state that it finishes on the 31 of August. If you search the web you find alot of ads. So that would be the arguing point and also that you saw the ad in the showroom when shipping around for a car. If that fails the I will logge a complaint with accc for false advertising. The more people complain to accc the better.

[pologti18t]

Here is an ad from another dealer

http://jamesfrizelles.com.au/userfiles/files/northernrivers_volkswagen_jeep_usedcars.pdf

It mentions 31 Aug as well.

And another

http://www.werribeevolkswagen.com.au/ssl/assets/43_86_261_14/WEVW185594_FFX15_M24_30July13(used).pdf

This promotion seems to be provided by VWA, not the dealer.

[kure69]

VWA - "Peace of Mind 3 Year/45,000km Free Scheduled Servicing"

Hi All,

Seems like someone has had a change of heart at VW customer service and have now honored the 3 year free service.


Well done VW, customer service as it should be.

Cheers

[Fire 76]

No change of heart for me with both VW customer service and the Car Dealer saying it was not part of my deal and that it finished at the Start of August. ( car delivered 22/8/2013 )