Ridiculous dealer service. Avoid Lennock in Woden ACT

[kzhao19]

A big regret took the car into a dealer service today, It's 60,000km major service for 2011 Tiguan with 7sp DSG.

Usually I would bring the car into CVWC in Belconnen but those guys are extremely tight on schedule and I am in a hurry as going to travel soon, so I thought to give a try to Lennock (did couple of times for my wife's nissan there, ok experience).

Result: 1st, only when pickup the car at the end of day I was told they ran out of spark plugs so another service has to be booked around two weeks later when plugs restock. Fair enough, I take that.
2nd, $805 invoice listed engine oil/filter and air filter changed, NO DSG oil !!! Questioned to the reception guy, "oh, the mechanic forgot to do it, I apologize. I can book another service for you and charge will be about $700."

No way I will return to this very un-professional, rip-off dealer.

[davc88]

yep i agree dealers are leechers. buy a Tesla for your next car

[SnowMotion]

That is very poor to not do the DSG oil as per schedule.
What would happen if you did not remind them and had a problem with the DSG? (mind you that is unlikely... LMAO )
I read in another thread where VW were refusing a DSG warranty because the oil was not changed at 60'000.

[miller0]

Unfortunately, not the first time I've heard a negative story about Lennock Woden.

[kzhao19]

yep i agree dealers are leechers. buy a Tesla for your next car

do you mean a Tesla wouldn't need regular service? i doubt it

[kzhao19]

Update: just received two phone calls from a guy in Lennock said he saw my post on their facebook site ( it's not a compliment post i can tell ya ) and offered remediation, ask me to bring the car back at ANYTIME and they gonna fix up all problems with no extra charge. I will see how it goes. Love facebook.

[pologti18t]

Is the 7DSG in the Tiguan a dry or wet clutch model? That would affect any "oil" change it may/may not need.

[Umai Naa!!]

DQ500 in the Tiguan gets serviced every 60,000kms.

[AdamD]

Is the 7DSG in the Tiguan a dry or wet clutch model?

DQ500 is also a wet clutch DSG.

[sVWatt]

Update: just received two phone calls from a guy in Lennock said he saw my post on their facebook site ( it's not a compliment post i can tell ya ) and offered remediation, ask me to bring the car back at ANYTIME and they gonna fix up all problems with no extra charge. I will see how it goes. Love facebook.

I'm sure they will resolve for you. I've been using them last three times. Each time good. Tried the Belconnen VW dealer and they were pitiful.

[kzhao19]

I'm sure they will resolve for you. I've been using them last three times. Each time good. Tried the Belconnen VW dealer and they were pitiful.

I have to say it's been a good experience to deal with Lennock Motor this time. George is a nice person to deal with and he's willing to hear what customer say and he cared. Will I go back there? Definitely will if they keep up this high standard.

[kzhao19]

DQ500 is also a wet clutch DSG.

Learning new knowledge, thanks guys. Now I can confirm I know my car has a DQ500 web clutch DSG and it needs oil change every 60,000km.

[sVWatt]

Result . Hope you left a revised Facebook comment too

I have to say it's been a good experience to deal with Lennock Motor this time. George is a nice person to deal with and he's willing to hear what customer say and he cared. Will I go back there? Definitely will if they keep up this high standard.

[kzhao19]

Result . Hope you left a revised Facebook comment too

Yep I did that, all good now.