VW to extend warranty on DSG geaboxes in China

[pologti18t]

VW Apologises To Chinese Customers Over DSG Woes, Extends Warranty | Motoren


Volkswagen has come under severe pressure from Chinese authorities of late concerning issues with their DSG gearboxes. Yesterday, Volkswagen issued an official apology to Chinese customers and acknowledged the issues that the dual clutch transmission has been causing in its vehicles.
According to several reports in the China press, Volkswagen have now agreed to extend the warranty on it’s DSG gearbox to ten years or 160,000 Km, whichever comes first....

[Ryan_R]

Maybe I'll print off a copy and leave it sitting in my car when I drop it off at VW tomorrow for a DSG diagnosis.

Hopefully they get the hint.



Here's the source:

http://www.svw-volkswagen.com/zh/brand_center1/company_news.suffix.html/News2012~2F20120524.html

[Molotov]

If they did that for the DSG I'd be back in the market. I just can't afford to spend 7 - 10k on a new transmission in its fourth year and it's put me right off second-hang VW's.

[Blitzen]

And they offer a similar extended warranty in the USA and Europe, so why does VW Australia continue to have its head up their arse??

Just add more fuel to the fire so that I will never be a lazy DSG owner.

[Mk3 AAA]

I'd add DSG equipt cars to my future want list if it had this sort of backing. I'd be scared off a DSG box out of warranty. That's not to say they're unreliable or anything, would just be my decision.

[Rawcpoppa]

I'd be wary about DSG if they are out of warranty. I know it's a new technology (relatively) and could have teething issues. An extended warranty for peace of mind would be nice. China is obviously important to VW. However these DQ200 trannies are used globally. This warranty should be extended in many other countries without having to fight VW/VW dealers.

[Ryan_R]

China's press and government put a lot of pressure on VW over there though, something we might not be able to match here.


I thought they prefer to driver cheaper imitations of European cars over there anyway

[brimway]

I don't understand why the DSG woes haven't been fixed. My MY09 Golf GTI had the mechatronics replaced at 26000k and performed perfectly up until I sold it at 58k.

So you would think that VW would have identified the problem and applied a fix at assembly, but later models are still experiencing the same problem.

It should be said though, you generally only here the bad and not the good. But obviously, there is no denying the problem is fairly widespread.

[Ryan_R]

I suppose it's a time/cost thing? If fitting 20% cheaper parts only causes problems for 2% of customers then it's worth the risk perhaps, who knows. I was told the shims originally fitted inside the DSG weren't as capable or long-lasting as originally expected (maybe they were hoping they'd last 3.5 years).

At least on this forum I haven't noticed any DSG issues for MY11+ cars, I thought it was only the first cars that had the problem once they reached ~30,000kms.

[brimway]

You're probably right about the cost thing and hope you are right about MY11 + cars. My MY09 Golf GTI started showing DSG probs around 18K.

Ultimatley, the thing nearly killed me. Whilst turning right across fast moving traffic, it decided to give me a false neutral.

[Rawcpoppa]

I hope MY11+ cars fare better but not enough time has passed to know really. Friend of mine has a Mk5 Jetta made in May 2010. Last week it refused to go into gear. No warning signs, no symptoms beforehand. What really gets me is if one looks up this vehicle in ElsaWin there is no tpi mentioning this. It's like VW doesn't know for sure what the issue is. The dealer just replaces the mechatronic unit on a per case basis.

Will try to dig a bit deeper in Etka to see if there are any changes in the part numbers betweekn mechtronic units in that year vs MY11+ with respect to 7 speed DQ200 DSG.

[Blitzen]

Not likely, they are having DSG problems across the whole range of VW vehicles.

[Mk3 AAA]

Do they really have to stick DSG in everything? I guess it works with economy and performance, but there is still something to conventional autos in those mid range cars. That sort of warranty is pretty brave in China seeing as cars can get a pretty tough life there, and no not every car there is a knock off, there is stigma about having real v fake just like there is here, only fake is much more obtainable there. Plenty of high end stuff getting around too, not to mention more VWs per head than WWII Germany (no...that's probably wrong, but there are A LOT).