HELP ECS Tuning

[JedR32]

Hi guys I've recently ordered a Haldex pump from ECS Tuning. They have since sent me an email to agree not to camel or return the order and to wait for it. As they have to order it in because they don't carry stock (although it says the part ships within 1-3 days on their website and it doesn't say they are out of stock).
What do I do????

Cheers

[VR6man]

ships within 1-3 days in the description means that they get it for you, not to you.
Parts that are in stock have a green tick
What do you do????
You wait

[team_v]

Hi guys I've recently ordered a Haldex pump from ECS Tuning. They have since sent me an email to agree not to camel or return the order and to wait for it. As they have to order it in because they don't carry stock (although it says the part ships within 1-3 days on their website and it doesn't say they are out of stock).
What do I do????

Cheers

I would get onto them about when they are epxecting it to be in stock and when they expect to have it to you.

I have learnt to always contact htem first to ask if what i want is in stock before i puchase (hindsight is great)

[Big_M]

Did they give you a time frame from them ordering it to shipping ?

I've had parts they have had to order In and only took a couple of days extra. But I'd ask the question as to the time frame and go from there.

[Blitzen]

Ring or email them...

[gecko2k]

Ring or email them...

Are you serious? Ring them? That would be the quickest way to get an correct answer from them? Would you really consider this? I mean...PICKING UP A PHONE AND RING THEM??? Why would you do that?

What about this Thread then?

[JedR32]

Yeah I have emailed them back but due to time frame differences and international phone bills etc. ringing them is unfortunately impractical.
Waiting on a reply to the email I sent them this morning regarding expected time as well as the usual/average waiting time.
Was just curious as to if anyone else had received an email similar to this upon ordering from ECS Tuning.
Will probably play the waiting game to be honest but will see what he comes back with as to timeframe

Jed

[Ideo]

Yeah I have emailed them back but due to time frame differences and international phone bills etc. ringing them is unfortunately impractical.
Waiting on a reply to the email I sent them this morning regarding expected time as well as the usual/average waiting time.
Was just curious as to if anyone else had received an email similar to this upon ordering from ECS Tuning.
Will probably play the waiting game to be honest but will see what he comes back with as to timeframe

Jed

Buy a phone card for $5.

[JedR32]

Buy a phone card for $5.

Hahaha yeah probably not a bad idea actually.

[Big_M]

Or go online and use their chat feature. I've used that before when I was waiting for parts. Very helpful they were, sorted my order and got things happening.

[Blitzen]

Are you serious? Ring them? That would be the quickest way to get an correct answer from them? Would you really consider this? I mean...PICKING UP A PHONE AND RING THEM??? Why would you do that?

What about this Thread then?

Hahahahaha....

Yeah I have emailed them back but due to time frame differences and international phone bills etc. ringing them is unfortunately impractical.
Waiting on a reply to the email I sent them this morning regarding expected time as well as the usual/average waiting time.
Was just curious as to if anyone else had received an email similar to this upon ordering from ECS Tuning.
Will probably play the waiting game to be honest but will see what he comes back with as to timeframe

Jed

I'm sorry, but I'm going to be brutally honest here, but that is a piss poor excuse... If time zones are a problem, set an alarm, but you would only have to stay up to 11pm to catch them as they start work at 9am, or you cold get up at 6am and ring them for 4pm there, as they are in Ohio (a quick google search will confirm this).

As for call costs, ringing my mates in the USA from my mobile has not caused a noticeable increase in phone bills (and I am on a capped plan). Why wait for a reply by email, when in a few short minutes you would have the answer you want.

[JedR32]

Hahahahaha....



I'm sorry, but I'm going to be brutally honest here, but that is a piss poor excuse... If time zones are a problem, set an alarm, but you would only have to stay up to 11pm to catch them as they start work at 9am, or you cold get up at 6am and ring them for 4pm there, as they are in Ohio (a quick google search will confirm this).

As for call costs, ringing my mates in the USA from my mobile has not caused a noticeable increase in phone bills (and I am on a capped plan). Why wait for a reply by email, when in a few short minutes you would have the answer you want.

Yes, google does reveal this haha
So it looks like I'll be calling them tonight

Cheers,
Jed

[Back Door Shenanigans.]

Or go online and use their chat feature. I've used that before when I was waiting for parts. Very helpful they were, sorted my order and got things happening.

Seconded. Got many good answers and problems solved through the on line chat.