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NRMA did the same, some garbage about the cost of insurance going up.
They started to ask for all my insurance history but when I asked the specifics of why it was going to be substantially more, they could not come up with anything.
Oh, if I get more insurance with them, they will give me a discount!
The boob on the phone won't be able to go into specifics about it but it's fairly straight forward. Insurance on cars is based on statistics of drivers but more importantly statistics of the costs of claims of the type of vehicle being insured. A guy I know has a daily drive that is a Ferrari 360 Spider and it's cheaper than his previous two cars (BMW M3 and Subaru WRX) based on the fact that hardly any claims are made by Ferrari owners as they're mostly weekend cars.
The more claims made on a particular model of car, the higher the premium to insure will be - regardless of your own claims, you can still EASILY end up with premium increases.
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