Absolutely Devastated

[GT3]

How long have you owned your Polo GTI? Realistically, it's highly unlikely the dealership will accept responsibility for the damage. Unless you can prove that they did something which caused it, they will simply say it was a coincidence and it would have happened anyway. Best you deal with this matter through your insurance company, let them determine how it happened and who was at fault.

[Celestine]

Firstly, it's sad to hear whats happened to you. I hope either insurance or VW Australia will sort out this issue, as it is not your fault that this incident has occured. I'd definately demand a loan vehicle, and wont leave until you get one (even if it means having to ask nicely first, then ranting and carrying on if they say no to you).

VW should replace the car as it wasnt your fault and as someone mentioned (we live in a wishful world) - as smoke is almost impossible to get out of the vehicle as it'll sit in the vents, the seats and the carpeting and the any other fiberous materials (from previous experience in wrecking parts off a burn out pre-delivered vehicle).

Hope all goes well for you and keep us updated!

[Koz]

How long have you owned your Polo GTI? Realistically, it's highly unlikely the dealership will accept responsibility for the damage. Unless you can prove that they did something which caused it, they will simply say it was a coincidence and it would have happened anyway. Best you deal with this matter through your insurance company, let them determine how it happened and who was at fault.

ive had it for about a year after it was a demo. Surely they will accept responsibility after having possession of it for 10 days then this happening within 20 mins of me driving it.

Even "if" the service department didnt accept responsibility then this fault has to be covered under warranty.

As I said earlier my insurance wont touch it because its mechanical - the insurance covers cars involved in accidents, thefts, or someone lighting it on fire. Neither of those happened.

[Soundofav6]

Thats horrible news, know exactly how you feel. Happened to me in the begining of year, looking back it's funny as I was trying to blow it out the fire with my breathe, it than only got bigger lucky petrol station lent me the fire extinguisher. Now I have a fire extinguisher in the boot,

Apparently my fire started from a malfitted alarm.

Hope all goes well with you.

[GT3]

Even "if" the service department didnt accept responsibility then this fault has to be covered under warranty.

As I said earlier my insurance wont touch it because its mechanical - the insurance covers cars involved in accidents, thefts, or someone lighting it on fire. Neither of those happened.

Fire damage is not a warranty item. When you call, only speak to the service manager and let him investigate the matter. In the meantime, read your insurance policy in detail as you could be covered, if unclear, contact them to be certain. More importantly, stay calm and persevere

[Flaps]

Jesus mate! So sorry to hear it!!

Fingers crossed VW look after you, as they should... I would be going nuts at them on Monday. That's disgracefull service.

[WEDEL.1]

My insurance company wont cover it because its from a mechanical fault.
I might just push for a new R32

Sorry to hear of your misfortune. You are obviously not insured through Shannons.

Our old Type III sedan burnt, Shannons paid the agreed amount, refunded the towing fee AND I got to keep the car, which was sold for another $500.

Anyway, I hope it all works out well for you.

Maris

[WEDEL.1]

Remember folks.....Lets not make judgements until the process had concluded.

Maris

[MissVuks]

awwww Koz - sorry to hear that.. I can understand the devastation..

Hope everything works out for you on monday

[Grant]

Fire damage is not a warranty item. When you call, only speak to the service manager and let him investigate the matter. In the meantime, read your insurance policy in detail as you could be covered, if unclear, contact them to be certain. More importantly, stay calm and persevere

what about fire damage which is a direct consequence of a mechanical fault? surely that should be covered by warranty?

[shaneth]

Mate thats terrible news. hope you get it all sorted on monday.

[dammfool]

was your dealer barloworld mascot
the mechanics there would know **** from clay

[Jmac]

Id be checking your insurance PDS mate, im surprised that is not covered. Sound like an oily rag has been left under there or a line has been ruptured when changin the Gbox, there is no excuse there mate its on the delearship to come good for that and that their insurance then.
Keep us posted , thats sickening. I recently heard of a SAAB being serviced in a place which i cannot name , but it made it 200ks and fire started in engine bay, service manual was left on top of the engine!!!!!!! Great quality check done there.
Sorry to hear - very much hope the outcome is good
Jmac

[Cupra]

that's such a shame, as was said earlier, talk to the boss & don't get emotional, just stand your ground & I'm sure that you'll get the right result.

God I'm glad I found my fuel leak 2 weeks ago or we could be drowning our sorrows together!

[gareth_oau]

No they didnt give me a loan car because they were booked out and the problem happened out of the blue & i hadnt booked to come in so i let that slide.

However, im not going to be taking no for an answer for their problem! Even if it means I go to Volkswagen Australia.

My insurance company wont cover it because its from a mechanical fault.

I might just push for a new R32

I had an Escort many years ago - went up in flames on the front garden as i was trying to start it. The insurance company fully payed for it. how can your insurance co. say it was from a mechanical fault? I presume they wouldnt even had time to assess the damage yet, let alone determined the cause.