VW servicing in Sydney

[wai]

Try Trivetts for your warranty issues. I've heard good things about their service department if you wish to stick with a main dealer for servicing too.

Thanks.

I should say that the reason why I did not buy the Caddy from Trivetts Blacktown was because they did not respond to my online and telephone call requests to book a test drive. It was some 3 months after I bought the Caddy from NMG in Penrith that Trivetts actually contacted me regarding a test drive!

Then again, I had great sales service from NMG, but hopeless vehicle service, maybe it is just the opposite at Trivetts Blacktown.

I did look into getting an extended 3 year warranty (no rush at the moment), only what is covered is a little bit light. The drive train seems to be excluded, and things like paint can be weaseled out of very easily.

If you tell them the paint has failed, they ask if you used a polish on it. If you say yes, they will blame it on the polish, and if you say no, they will say you failed to adequately maintain it. The same goes for just about all they do "cover".

Somehow I don't think they are worth that much anyway. Now I remember why I skipped it when I bought it.

Thanks again.

[brad]

I should say that the reason why I did not buy the Caddy from Trivetts Blacktown was because they did not respond to my online and telephone call requests to book a test drive. It was some 3 months after I bought the Caddy from NMG in Penrith that Trivetts actually contacted me regarding a test drive!

Up to you but in my experience the service dept & sales dept don't work closely together at most dealerships. When i was at Toyota we wouldn't let sales staff in the workshop because they were a lying, manipulative pack of scum (apologies to the honest sales people out there).

I did look into getting an extended 3 year warranty (no rush at the moment), only what is covered is a little bit light. The drive train seems to be excluded, and things like paint can be weaseled out of very easily.

Drive train excluded on the Allianz underwritten genuine VW extended warranty? WTF? It was in there the last time I looked - in fact, it's the main part of the warranty.

Paint isn't covered under extended warranty AFAIK. And you use polish on your paint? My car is 5 years old & I've never used a product called "polish" on it. Quality car wash, clay, quality wax, quick detailer but never polish.

[Smead]

Slightly off topic, I have used Autoglym Super Resin Polish, along with Autoglyms Extra Gloss protection and High Definition Wax, which is all good quality stuff. Its my understanding that most detailers would use a form of ploish too. its good when layered with EGP and HD wax.

[brad]

polish is an abrasive. If your paint doesn't need correction & you don't need fillers then you don't need polish.

Plenty of info in the detailing section.

[wai]

Drive train excluded on the Allianz underwritten genuine VW extended warranty? WTF? It was in there the last time I looked - in fact, it's the main part of the warranty.

Paint isn't covered under extended warranty AFAIK. And you use polish on your paint? My car is 5 years old & I've never used a product called "polish" on it. Quality car wash, clay, quality wax, quick detailer but never polish.

When you look at the PDS for the Allianz policy, there are many loopholes where they can escape on the drive train. For example:

16. Any mechanical failure caused by a fault that existed prior to the commencement of cover.

Forget any claim being paid on a drive train claim as if you have had ANY service where you asked the dealer to check out an issue with the drive train, this is effectively establishing there was a fault prior to the commencement of the warranty extension.

Even when you take this up when you buy the car, the warranty is in two parts. The first is the manufacturer's warranty that commences when the vehicle is bought, and the extension warranty is from a third party that commences when the manufacturer's warranty expires.

On the paint bit, I don't and would not use polish unless I needed to correct an issue. This is what happened to a colleague where the paint started to flake off (you have seen the cars with what appears to be "sun burn"). Well, no matter which way he went he was knocked out. He was basically told that if he did not use a polish or any other treatment, he was not maintaining the vehicle adequately, and if he did use a polish or anything else, then he would have to take the matter up with the treatment manufacturer.

[brad]

If you report an issue, the workshop either finds an issue & fixes under warranty or they write on the workshop docket "No Fault Found" therefore you are covered.