My Coilovers Arrived! - Damaged

[mikepologti]

mate thats horable. and in the same breath now im claying my self . im expecting mine some time early next week.

[gareth_oau]

mate thats horable. and in the same breath now im claying my self . im expecting mine some time early next week.

LOL Mike, its "horrible" too!!

[Gti Dave]

Really sorry to hear about that mate. I certainly hope the freight company would cover it or that the company you bought it off has some form of courier/postal insurance which is quite common with couriers. Hope it gets rectified with no money outta your pocket.

[Shteifen]

this is terrible news and brings tears to my eyes. contact the supplier and raise hell.

-steve

[RoSonic]

Well don't be that patient, email/call anyone involved in the delivery process (the supplier , the postal service) and put "pressure" on them

[mikepologti]

LOL Mike, its "horrible" too!!

yeah that lmao ......... me and my speeling

[Soundofav6]

I hope it wouldn't take too long for a replacement. Surely you can make a claim. If alll fails, to give you an idea of a replacement shaft, I had to replace mine after a threading incident. The H&R dealers charged me 230ish to have the shaft repalced.

[Jmac]

More than likely the damaged during frieght, bloody awful. Ive had discs delivered that had been dropped and left me stranded one weekend, trouble is i wasnt there to reciept the parts, some couriers dont give a stuff and the stuff you guys are getting carted around are not the cheapest things around, pretty unaccepteble really. Your supplier will be affiliated with the courier company , so i would be onto the supplier right away, with no patience frankly, if they were waiting for payment i dont think they would exercise patience mate
Good luck, its a poor show and i feel your pain, parts supplying is a huge bind for me at the best of times and they dont seem to care.
Jmac

[AcoustiK]

Good luck in getting a refund or a replacement. I know how you feel when things come in not what you expect it to.

Although just asking, did you have insurance in the delivery? and how did you pay for the parts? Paypal? I hope theres some sort of fallback at least if the supplier is playing hardball to replace or refund.

[noone]

I'm not sure about the postage insurace. It was not something I specifically asked for.

I have contacted them sent photos and had a response that they are looking into it.

I didn't post this photo before, but I think the issue was in the packing rather than the shipping (although certainly contributed)



The tie that was used to hold the shock closed had split. the image on the left shows the good shock (where the tie has started to split) and the bad shock where the tie has split, the shock has opened and somehow punctured through the side of the box where it was susceptible to damage...

Have to wait until next week to follow up...

[noone]

After a week of sporadic communications, I have received what I hope is confirmation that I will be getting a replacement shock, FOC.

Still a wait, but gotta say:

[xtturbo]

don't take my word for it, but straightening something thats been bent is possibly likely to weaken it?

Actually, it will work harden it. Unfortunately, it will also make it more brittle.

If you took it to an eng shop they could probably fix it, but I'd be asking for a new one.

[DeanB]

After a week of sporadic communications, I have received what I hope is confirmation that I will be getting a replacement shock, FOC.

Still a wait, but gotta say:

Glad to hear ... hope it arrives soon and without you needing to chase them more.

[noone]

Between issues with the distributor and slow postage, my replacement shock has apparently cleared Aust. Customs and should be here today / tomorrow.

This has been a saga to say the least, its been most of 3 months since i coughed up money for this kit and I have gone through many phases of being patient and frustrated.

I've been waiting to get the suspension bushes and front sway on at the same time, hope the wait will be worth it...

[mikepologti]

i feel your pain mate, it ddint take mine quite as long but 7 weeks was enough for me. though truthfully , for me it was well worth the wait, and im sure youll be thinking the same after that first time drive. you just couldnt take the grin off my face