VW Welcome Pack

[Timbo]

I hope someone from VWA reads these forums, because what this thread shows is how hit and miss their welcome pack, road assist and after sales care is. And hit-and-miss is the worst of all possible worlds for them: if you get it right, it's cool and no-one comments; if you miss everyone, well...at least there's equality; but hit and miss means everyone thinks its poor service, even those who were (randomly) treated properly

[Whubbsie]

wait what's the welcome pack?? thought the assist cards was the welcome pack...thats the only thing I got and I got the survey thing 2 days ago as well.

[marko]

I got a bottle of wine and a couple of keyrings, plus a full tank of fuel which I thought was pretty good. About a week after getting it I got a call from VW assist to check that my address details were right, and then a week after that I got the VW assist card in the mail. Also got 2 calls from the dealer, the first about 1 week after picking up the car and the second a week later...just to check that everything was ok. So all in all they seemed pretty good.

[Timbo]

That's a pretty good process. The issue is the contrast between your experience and that of others who received nothing, have heard nothing -- and are probably finding out about it here for the first time

[Cygnus]

Just called up VW assist, and they have my details on their computers, and they will post out a card for me. I did get a broken GTI lanyard from the dealer a few weeks after my purchase if that counts for anything.

[PeterHBne]

I paid $26,990 on the road - this is at the lower price end of the scale as new cars go - my expectations of bells and whistles are pretty low - I'm happy if people are kind of nice to me and (more importantly) do what they say they'll do when they say they'll do it.

[Giallorosso]

About a week after getting it I got a call from VW assist to check that my address details were right

I got that call this morning, so no issues for me.

[GTI_jim]

Got a metal case thingie with road-side assist and the like. the pack was in the car when delivered.

[pixl]

Got the road side assist card in the mail a week after taking delivery. Only it says the model of my car is an R32.

[Whubbsie]

Got the road side assist card in the mail a week after taking delivery. Only it says the model of my car is an R32.

Did you go back and ask for the right car then

[mitch_gti]

VW should be sold by Audi over here. Every time I have been to an Audi dealer(I like to dream about what may be my next car...), I have been treated well, and have eave had follow up phone calls,

We are good, arnt we !!!

[Blitzen]

We are good, arnt we !!!

Hahahahaha...I was waiting for you to get in on that...I just found out tonight of another VWW member that the local VW dealer up here charges @120 per hour for labour!!!! Yet another reason not to go to VW.

[mitch_gti]

Hahahahaha...I was waiting for you to get in on that...I just found out tonight of another VWW member that the local VW dealer up here charges @120 per hour for labour!!!! Yet another reason not to go to VW.

GEE $120 per hour ?!?!?!?!

Become a BMW Owner and pay $240 per hour !

[Bubu]

This being my first brand new car I didnt even know about a welcome pack until reading a thread on VWW about a week ago.

When I bought my car I did get 2 keyrings, a few issues of the magazine sent in the mail and the survey.

But I didnt get the roadside assist card. So I called VW customer service to ask about it. My address was correct in their system yet 8 months later still no roadside card. They said they would send it out again so we will see what happens....

Well around a week after I made the call I received my Volkswagen Assist card in the mail.