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HAHAHAHA...There may be more than one VW dealer in Penrith, I'm really not sure...
lol. there's only one vw dealer in penrith. its where i live. it was actually your bad feedback that made me buy elsewhere. i never even paid them a visit!
lol. there's only one vw dealer in penrith. its where i live. it was actually your bad feedback that made me buy elsewhere. i never even paid them a visit!
I got a quote from them way back Jan 06, they were still at the old place on the Great Western.
Lol I remember saying how I was thinking about buying from Parra, cause their servicing was round the corner from work. He said he offers to pick up customers cars from their homes from all over Sydney to get them serviced in Penrith
lol. there's only one vw dealer in penrith. its where i live. it was actually your bad feedback that made me buy elsewhere. i never even paid them a visit!
Hahaha, good to hear. I am still trying to deal with their crap(non returned calls, 2.5 months to get money off them that they owed me for options not delivered on the car, and now the whole debacle about not being covered for 9 months cos some bogan in a suit can't do his job correctly) , and I wouldn't wish them on anyone on here.
P.S: I'm from Emu Plains originally, so technically speaking, cos I am from the other side of the Nepean River, I am not a bogan...
"If can't get behind your troops, feel free to stand in front of them..."
I think VW or its dealers is screwing up here, big time.
For the Polo, I received the RoadAssist card at delivery -- nothing else since, although I did get a few issues of the VW magazine. When the car is serviced by the dealer, someone rings me up. As the dealer has inevitably never done anythin about what I've asked them to do, I give poor marks. The 'survey girl' always says she'll draw this to the attention of the service department, who'll contact me. They never do!
For the Golf, we received a phone call from VW almost 2 months after taking delivery saying the Welcome Pack was 'in the mail'. Nothing has been received, and this would be a good month ago.
Here's the really odd part: we owned a Mazda and a Honda previously. Both send us their magazines and material about new models. While many may treat it as junk, it's at least keeping me informed. I prefer this experience and I'll remember it.
Whereas VW takes the mushroom approach
2015 White German SUV
2013 White German hatch
2011 Silver French hot hatch
2008 TR Golf GT TDI DSG
VW should be sold by Audi over here. Every time I have been to an Audi dealer(I like to dream about what may be my next car...), I have been treated well, and have eave had follow up phone calls, where as my VW experiences have ALL been crap...The only saving grace has been the car, nothing more. My car only goes to the dealer for warranty issues, because I have no trust in VWA, the dealers, service departments and their jacked up prices($350 for a minor service, jam that in your arse...)
"If can't get behind your troops, feel free to stand in front of them..."
I havent had any troubles with the dealers or VWs service SINCE purchase (I wasnt 2 happy about it DURING purchase)
But after delivery, I have recieved the welcome pack, gotten the magazine subscription and I took the car in once to get a headlight unit replaced and was satisfied with the service department.
My old man has a Golf GTI, and after 1yr of ownership, the dealer sent him on a trackday... that was kinda cool...
So I cant complain with the experience we have had.
T Go MY11.5 Golf GTI | Bluefin Stage 2 | Pipercross Stage 2 Intake Pipe | AFE Pro 5R Filter | SPM Downpipe | VWR Sport Springs | H&R 22mm RSB | R LED Tail Lights
I havent had any troubles with the dealers or VWs service SINCE purchase (I wasnt 2 happy about it DURING purchase)
But after delivery, I have recieved the welcome pack, gotten the magazine subscription and I took the car in once to get a headlight unit replaced and was satisfied with the service department.
My old man has a Golf GTI, and after 1yr of ownership, the dealer sent him on a trackday... that was kinda cool...
So I cant complain with the experience we have had.
Was/is your dad on VWVortex? I remember when I was waiting for my car in 06 there was a guy waiting for a Polo GTI for his son, so he would stop using his Golf GTI
when i picked up my Polo i got a rewards one tin with a rewards and referral card a book on how and where to use your rewards card a VW keyring and 2 pens with pointers in them. But the VW assist thing took ages to arrive.
when i picked up my Polo i got a rewards one tin with a rewards and referral card a book on how and where to use your rewards card a VW keyring and 2 pens with pointers in them. But the VW assist thing took ages to arrive.
What dealer is that?
I bought from Werribie, I was happy with my sales guy but the rest of the staff weren't so good, my car had swirls and paint chips when it was pointed out to the dealership owner, didn't even get a sorry just a well fix it when you come in next, won't judge to harshly yet will wait till my service and see what they do.
Welcome pack took 3weeks to arrive
Originally posted by Preen59
It doesn't matter what car you drive.. If you're a complete wanker.. People still won't want to talk to you..
This being my first brand new car I didnt even know about a welcome pack until reading a thread on VWW about a week ago.
When I bought my car I did get 2 keyrings, a few issues of the magazine sent in the mail and the survey.
But I didnt get the roadside assist card. So I called VW customer service to ask about it. My address was correct in their system yet 8 months later still no roadside card. They said they would send it out again so we will see what happens....
Got a welcome pack: roadside assist card, a feedback questionnaire on the actual purchase of the vehicle - was it all I expected, had the dealer outlined all the benefits, yada yada. Nothing spectacular ... no freebees.
"If can't get behind your troops, feel free to stand in front of them..."
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