2012 Polo GTI Engine Shudder between 1st and 2nd from takeoff

[Proximak]

I had the same thing and mentioned it to them when I took it in for the 30,000 km service a few weeks back. When I collected the car they asked me to bring it back the following week so they could replace the clutch pack. All sorted now.

[llai8501]

2012 Polo GTI Engine Shudder between 1st and 2nd from takeoff

Post removed.

[Hail22]

My two cents, get out of it while you still can and find a new brand / car to drive in

VW will give you the "We apologise, however this vehicle falls under our current procedures and practices of working as intended".

If you think I'm talking Bullshift you only need to ask Gavs about my dealings with VWAG.

[ATYPIC]

My two cents, get out of it while you still can and find a new brand / car to drive in

Come on now...2 cent comments like that achieve very little. Most of us had underwhelming experiences with those narcissists at one stage or another but telling people to offload their cars is simply unnecessary.

[gavs]

So I took my car into McCarrolls VW in Waitara and it was determined to have clutch issues and required a clutch pack replacement and a oil consumption test.

I was booked in to have repairs done over two days, Wednesday 27th to Thursday 28th.

Late on thursday 27th I was contacted and informed the car would take an additional day to continue repairs.

This was annoying, no loan cars were available and there was nothing for me to do other than not have a car for another day and put my training and life on hold.

Friday 29th
11:00am: I called McCarrolls and was directed to the service center where I got an answering machine.

1:00pm: I received a call from Shannon from McCarrolls and was told until the report comes through that there was no news to report. I was told once the reports come out that I would be contacted.

3:00pm: I hadn't heard from the McCarrolls team and so I called again only to be told there's no update and no one in the service center was available to speak to me, I left my details again despite my details being left earlier along with the details on the forms in the service center when I handed the car over.

The workshop closes at 4:30pm and given I work in the city I left work to commute to Waitara assuming that things would be fine given it's a two day job that for no explicable reason took three days.

As I was commuting from work (North Sydney) to Waitara I received a call informing me that the car was still having issues and that the car would be required for the weekend for continued work. Note that this was 4:15pm.

When I asked why I wasn't informed earlier and my calls not returned I was given no explanation other than they were busy. When I asked about a loan car I was told no loan cars are available.

I was offered no pickup or drop off from the station which is standard practice in my previous experience.

Understandably I was furious for various reasons.

1. A new car should not require a clutch replacement after two years.

2. I wouldn't have a car for the weekend and a combined time of 6 days for work that required 2 days.

3. The after sales service McCarrolls VW has provided was nothing short of atrocious. I am not asking for a lot, as a customer I don't expect to need to hound the dealership to inform me as to when the car is available, let alone not return calls or display any level of decent accountability.

I hope that VW Australia will comment on this and provide some explanation.

I walked to the dealership from Waitara station and when I got there, I asked about my car. I was told by their Service manager "you've been contacted that your car isnt ready" in a very annoyed and condescending tone.

I asked him why a hire car wasnt arranged for me when they knew the car wouldnt be ready and they would need it for the weekend. I was told again there are no hire cars.

I then asked why I wasnt contacted or phone calls returned. I asked why they didnt let me know in advance that they needed the car on the weekend as they would have known this long before they called me.

They had the audacity to then say "We have never had issues putting on software on the cars, they adaptive drive software is having some issues, have you done anything to the car?"

I told him the car is stock aside from my cold air intake and some wheels + coilovers.

He looked at me funny and said i've also modded the exhaust system.

I then stopped him and asked him what this had to do with the lack of customer service and them not letting the customer know after repeated calls to them.

He had no explanation other than asking me again if the car had been tuned.

This back and fourth and refusal to accept responsibility for their poor customer service was infuriating.

Needless to say yesterday I got the car back without issues. So far no shuddering has been detected but i'm not confident in my car. I hope this is the end of the shuddering. Engine oil consumption tests indicate that my car is consuming the standard amounts of oil and don't need any repairs.

I'll be lodging a formal complaint that a 2 day repair took 6 days. We'll see where we land.

Avoid Waitara VW. What a terrible experience.

To be fair mate, all the service manager needs to do is jump on here to find out you had a tune on the car.
Reloading software into the ecu can be problematic and as such, there is a risk that any software being loaded can corrupt and then brick the ecu, it's known to happen to stock cars and when tuners start working their magic, things can get a bit more interesting. Most of the time there is no issue however.

I'm going to straddle the fence here because I agree with ATYPIC but I have had horrible dealings with VW Australia and I know that Hail22's dealings made mine pale in comparison. What I will say though is this: I warned you previously that you were playing with fire. You were dishonest with the dealership and they were dishonest with you in return yet you still ended up in the far better situation but you also feel hard-done by because you were inconvenienced? Yet you got approx. $2000 worth of work done to your car for nothing when technically, you exacerbated the mechanical issue to begin with?

Hmmmm.


Dealerships aren't stupid, I'll bet the reason that they took so long is because they knew the car had been tuned, they were just looking for some kind of telltale....

[llai8501]

Haha Gavs I thought you'd be more understanding given your issues but it didn't excuse the poor customer service.

[gavs]

Difference was mate, I was never dishonest even though I constantly put up with lies and deceit from VW australia.
If you get anything out of them then good job but don't kick up a fuss if you don't because like I said, you got ~$2000+ worth of work carried out on your car which technically shouldn't have been carried out by a dealership that you lied to

[Zakarados]

I am having this exact issue, very bad when you have passengers and in sports mode. Dropped car in for 24 month service this morning and they advised that they will replace the clutch packs. They said it will be done today, pretty fast job.

I miss the snappy launches and first to second change... hopefully this gets fixed.

[Zakarados]

I miss the snappy launches and first to second change... hopefully this gets fixed.

Wow, just wow... I forgot what the DSG should have felt like... launches are smooth and fast... no random noises and no slipping... i love this car again!

[PoloGTI14]

To be fair mate, all the service manager needs to do is jump on here to find out you had a tune on the car.

And how would anyone know, sorry gavs; fail to see how anyone from VAG knows my car has a mod by reading this forum?

I have had the misfortune of service (or lack of) from VW Waitara.

[gavs]

And how would anyone know, sorry gavs; fail to see how anyone from VAG knows my car has a mod by reading this forum?

I have had the misfortune of service (or lack of) from VW Waitara.

If you ever post a photo of it for example. Dealers are on here and so are their employees. For example, you have a red GTI yeah? Let's say you put BBS CH wheels on it and plastidip the badges bright green, have a full stage 2 setup and tell us all about it and put photos up, even with the number plates blocked out.
What are the odds that there is more than one red GTI with bright green badges and bbs ch wheels that is showing some strange coding but isn't flagging a fault when plugged in at the dealer....

[Rawcpoppa]

Clutch pack replacement.....flash back to stock first and demo the fault at dealer. Usually happens more when engine is hot....more people in car....turning right under low rpm still in 2nd gear about 10kph......VDUB...

Has anyone figured out why the juddering occurs? Some say worn clutches. Some say the car is in too high of a gear for the load at the time. I have also heard about the friction coefficent of the clutches changing after driving in heavy stop go traffic leading to clutch slippage and judder when pulling off in gear 2.

The part number on the clutches hasn't changed in years so how can one really avoid judder if all you can control is the accelerator?

[nomadx38]

Push on it harder - it increases the clamping pressure of the clutches and "should" reduce slip

[gavs]

Has anyone figured out why the juddering occurs? Some say worn clutches. Some say the car is in too high of a gear for the load at the time. I have also heard about the friction coefficent of the clutches changing after driving in heavy stop go traffic leading to clutch slippage and judder when pulling off in gear 2.

The part number on the clutches hasn't changed in years so how can one really avoid judder if all you can control is the accelerator?

Simple answer?

Idiot software.

[Rawcpoppa]

Simple answer?

Idiot software.

You mean the shift point of gear 2 in D mode at very slow speeds? Or the clamping pressure?

Complex answer please?