DSG Recall Database?

[Cainus83]

Hi guys,

Ive recently bought a used polo 77tsi. The original owner purchased it in november 2011 and i was curious in regards to the dsg recall and this particular vehicle. He informed me it had been taken in under the recall and i found two recall stickers with codes near the spare tyre.

The DSG began shuddering over the weekend and i wondered if it had actually been serviced under the recall. I call my local VW service agent and he did a check on my VIN and informed me my vehicle isnt under any recall.

Either the guy who sold it to me is lying or the service agent has no clue?

Any thoughts or ideas? Is there a database we can look up our own VIN and recall codes?

[piston broke]

You can try contacting Volkswagen Australia.
Send an email to vgasupport@volkswagen.com.au with "Voluntary Recall 35C1" in the subject line.
Include your VIN and ask them to confirm if the recall is required or has been carried out on your car.
Mine is up for the recall it's manufacture date is 04/11.

[Hail22]

Shuddering in the 7 speed DSG is usually an indicator of clutch slippage rather than the mechatronics being a turd.

[nomadx38]

Hey mate. There is a database you can look at but it's not very good. It's on the Volkswagen Australia's website.

Just a few things I might point out:

The most recent mechatronics recall (35c1 I think it is) only went up to June 2011 builds - yours is excluded.

The failure of the clutch is not unexpected, I'll be honest I'm not sure what time they officially changed to the "new" clutches but I think is was first quarter 2012. Until that time I think they were using the old 2010 type which is prone to shuddering.

Another more generic recall has been done on these gearboxes (37g7) which is a software patch.

As you have a TSI you will also have the 24v9 service campaign which addresses a comfort issue with a rattling trubo wastegate.

Which stickers do you have exactly?

[Cainus83]

Hey mate. There is a database you can look at but it's not very good. It's on the Volkswagen Australia's website.

Just a few things I might point out:

The most recent mechatronics recall (35c1 I think it is) only went up to June 2011 builds - yours is excluded.

The failure of the clutch is not unexpected, I'll be honest I'm not sure what time they officially changed to the "new" clutches but I think is was first quarter 2012. Until that time I think they were using the old 2010 type which is prone to shuddering.

Another more generic recall has been done on these gearboxes (37g7) which is a software patch.

As you have a TSI you will also have the 24v9 service campaign which addresses a comfort issue with a rattling trubo wastegate.

Which stickers do you have exactly?

Thanks for the replies peeps,

The two recall codes i have are 37G7 and 24V9 both dated 9/1/13 performed at VW brisbane.

Manufacture date on the sticker looks to be 08/11

[Cainus83]

The shuddering is also random, infrequent at least. I wish it were constant so i could take it in for a new clutch still have a year left on the warranty

[Barracuda]

Shuddering in the 7 speed DSG is usually an indicator of clutch slippage rather than the mechatronics being a turd.

^ What he said.

I have a MY12.5 and my DSG was shuddering. Had the clutches replaced and it hasn't done it since. *touch wood* The reason you may find it intermittent is because usually the slippage is more prominent when you have been driving for a little while and the clutches have heated up.

[nomadx38]

You still have warrantee? Very lucky indeed! If your even more lucky it won't get any worse (but don't count on it though)

I would definitely be getting a new set of clutches installed by the dealer though before the warrantee is up - more or less towards the end of the warrantee so you can get the max life out of them.

I found that after an hour or so of driving it would start playing up so try that and see if you can get it to play up consistently.

[Cainus83]

^ What he said.

I have a MY12.5 and my DSG was shuddering. Had the clutches replaced and it hasn't done it since. *touch wood* The reason you may find it intermittent is because usually the slippage is more prominent when you have been driving for a little while and the clutches have heated up.

Thanks for the info mate. Mine must have the old clutch in it. Now to convince VW i need me a new one

[Cainus83]

You still have warrantee? Very lucky indeed! If your even more lucky it won't get any worse (but don't count on it though)

I would definitely be getting a new set of clutches installed by the dealer though before the warrantee is up - more or less towards the end of the warrantee so you can get the max life out of them.

I found that after an hour or so of driving it would start playing up so try that and see if you can get it to play up consistently.

Thanks mate, it did happen after it was quite warm. Mostly engaging clutch on second gear at low speeds and really bad up an incline. Still have a year left on the warranty so i will take your advice and get them replaced later next year if i can hold out.

[Barracuda]

Thanks mate, it did happen after it was quite warm. Mostly engaging clutch on second gear at low speeds and really bad up an incline. Still have a year left on the warranty so i will take your advice and get them replaced later next year if i can hold out.

That's exactly what mine did. It would usually slip after about 45mins of driving, second gear and up an incline. It's most likely your clutches. Considering your car is still within warranty and the issue is fairly easy to replicate, you shouldn't have much of an issue convincing the dealership to replace them. Just take it to them after you've been driving it for a while and it's most prominent.

[RoknRob]

I simply told the dealer "It feels like the clutches are slipping".

They inspected and found it was out of spec, now at 36000km.

First change happened around a year ago at 18000km - in 2012...

Gavs has stated that there were no new specs on the clutches since 2010, so I don't know why people are under the impression the clutches were improved in 2012?

It looks like it will be a recurring problem. I wonder how much it will cost to replace next time, when out of warranty?

[gavs]

I simply told the dealer "It feels like the clutches are slipping".

They inspected and found it was out of spec, now at 36000km.

First change happened around a year ago at 18000km - in 2012...

Gavs has stated that there were no new specs on the clutches since 2010, so I don't know why people are under the impression the clutches were improved in 2012?

It looks like it will be a recurring problem. I wonder how much it will cost to replace next time, when out of warranty?

Exactly, the revision status on the clutches (unless it's changed in the last 4-5 months) has not changed since 2010, as far as I am aware, it's still at revision C. What has changed however is the software revisions.

[nomadx38]

And FYI there is a new clutch design starting 2012. This is straight from the TPI on ErWin:



Notice the different part numbers between the years.

I would like to say though, just becuase there is a different part number doesn't meen the clutch material has been changed which could be what Gavs is talking about

[RoknRob]

Interesting.

But my first clutch change was almost exactly a year ago, so presumably I should have had the new design.

Didn't last any longer!

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