Someone with a heap of problems

[ian]

Not Good Enough - Australia's Customer Complaints Website :: View topic - 2010 Polo with DSG "Lemon of the Year 2010" Rego

[Deadpool]

Just had a read. That is an absolutely shocking display by Volkswagen Australia.

Definitely needs to go to fair-trading. Under the lemon law, I believe you're only allowed 4 major faults? Correct me if I'm wrong.

[Guest001]

Not Good Enough - Australia's Customer Complaints Website :: View topic - 2010 Polo with DSG "Lemon of the Year 2010" Rego

One of the problems may well be "Attitude"


Could also be a boy racer over stressing things.

A complete contrast to mine which apart from a small rattle hasnt given any problems.

But then its driven like we own it, not like we stole it.

[JustCruisn]

I saw this in the carpark today (RACQ)
What a lemon
All done up with lemon sticker etc. Then I saw it was an Alfa and thought "you bought an Alfa, what did you expect ?"

[GTI4ME]

Sounds like attitude from both parties is partly to blame there? And maybe there could be a clarification as to what the actual problem was? Was it no drive/shudder on takeoff/harsh shifting? The owners rant is a bit ambiguous, more precise info would be helpful in being able to say if the lemon law is relevant or not.

[VWplo]

I saw this in the carpark today (RACQ)
What a lemon
All done up with lemon sticker etc. Then I saw it was an Alfa and thought "you bought an Alfa, what did you expect ?"

My last car was a Alfa 147 like that one. Big mistake. The thing drank oil but whenever I took it in they just said its ment to do that. Unbelievable. Ended up selling it 2500 after the transmission pretty much have up. And that was less then a mounth after I had payed 2000 for a new clutch which was ment to fix the problem. Alfa Romeo/ never again

Rant over

[bigfoot]

Could also be a boy racer over stressing things.

i think you mean "hoon"

[kam]

this story is very one sided, im sure its a person who likes to blow things completely out of proportion and carries on hysterically, hence being banned from 3 different dealerships

[blutopless2]

as people have said... its one side of the story you hear... to be banned from 3 dealerships indicates to me that they have no diplomacy when it comes to getting things fixed... banning happens if you are abusive to staff etc.. not because they dont wanna fix your car.

[Lemonskin]

Plus they don't even indicate exactly WHAT the problem was...

[gavs]

as people have said... its one side of the story you hear... to be banned from 3 dealerships indicates to me that they have no diplomacy when it comes to getting things fixed... banning happens if you are abusive to staff etc.. not because they dont wanna fix your car.

I was going to stay out of this but based my own experiences and the fact that none of you that have been through similar circumstances are slagging this poor person off, I think it is time i weighed in.

I have had my own share of VGA bulltish recently, to the point of non-returned calls and emails being the least of it. I sympathise with this person deeply because i have had an almost identical experience with VGA.

Another member on here who luckily due to one individual at VGA by the name of Andrew F. reorganised their vehicle order because they were banned form a dealership after asking as to why their vehicle order had been cancelled. This is after a) it was originally ordered incorrectly to begin with, b) was then magically deleted out of their order system c) once reinstated into the order system, the dealership then refused to give said customer an updated timing etc. Coincidently, just as the car was given it's build dates etc, the dealership then went about cancelling the contract and banning the customer seemingly out of spite.

i will name names here, Penninsula Volkswagen. Ask prcurrie about his experiences with this dealership also, hence why he now has to travel 60+kms to get to Burwin VW so his car is actually looked at. The guy is on his 3rd set of clutches, AFTER this ssame dealership said there was nothing wrong to begin with, its "a characteristic of the car".

You guys need to lay off because think of it this way, what would you do and or say if you were in exactly the same situation.....

Could also be a boy racer over stressing things.

Or, the manufacturer just shouldn't release a "performance vehicle" if it's so damn sensitive that if it's driven slightly as it's meant to be it breaks down. If VGA start pulling that stance, then why did they lanch the Polo GTI at Philip Island race track, not in inner city Sydney....?

[AC74]

I was going to stay out of this but based my own experiences and the fact that none of you that have been through similar circumstances are slagging this poor person off...

< snip >

Coincidently, just as the car was given it's build dates etc, the dealership then went about cancelling the contract and banning the customer seemingly out of spite.

< snip >

You guys need to lay off because think of it this way, what would you do and or say if you were in exactly the same situation.

Precisely why I bit my tongue on this on, despite the initial urge to agree with the prevailing sentiment.

But seriously, unless a customer has been abusive in their language or threatening in their demeanour, what business BANS a customer?? I can't imagine that is the type of representation Volkswagen wants for their brand in this country. In my industry, if we banned every customer who complained and persisted in demanding we fix a problem (and construction industry types can be VERY abusive in their language and occasionally intimidating in their demeanour) we wouldn't have many customers left!!

I'm not sure the dealership staff get particularly effective training in negotiation and conflict resolution which I would've thought would be second only to product knowledge in importance. Come to that, product knowledge was pretty ordinary too in my experience...

[gavs]

Someone with a heap of problems

Exactly. It's just a "sweep it under the carpet" type business approach.

[Dutch77]

Two sides to every story of course.. getting banned from one spot might be spite or other things as suggested, but three? That would suggest some kind of attitude issue surely.

Unless more on this comes to light I suspect we will never really know.

[BTJ]

Reading the post from the link where the person outlines the problems it reads as though written at high emotion. Skipping words like "and" or "the" or "of" is a common trait when people are writing under emotional duress because the brain is too busy thinking about all the big stuff and you jump ahead of yourself. That's why it seems a bit disjointed and he doesn't exactly explain the problems. (I knew that linguistics minor would pay off one day)


We all love VWs but it doesn't mean they aren't without problems in their product or the distribution of them. I'm just glad I've got a clutch pedal I can put my foot on because these threads make me cringe!