Late delivery

[reww]

I got my polo from the exact same place as you are getting yours. But my situation was the exact opposite. They caught me completely off guard about 3 weeks before the due date and called me its ready for pick up.

[AC74]

Come on guys, ease up a bit. It's easy to tell someone else they're being unreasonable when the car you want is in your garage and the keys are in your pocket.

Nugget, I think you're well within your rights to ask questions. I'd be disappointed too if I was led or allowed to believe I would have my car on a certain date and it didn't happen and it was up to me to find out what was going on. It's not your fault if no one has explained to you how it works and what might happen to affect the actual delivery date.

The other posters make valid points about delays being within normal tolerances and they're spot on that there's really nothing the dealer can do, but you should be hearing that from your sales person, not us.

What are you supposed to do, sit around and wait for the call? How long until you ring them - a month? Don't think so.

Play nice with your sales guy, be polite but firm and make sure he understands what you expect. Ask him to call you on an agreed day for an update - I don't think that's unreasonable. I got an unsolicited update from my salesperson on 2 January just to let me know nothing had changed and they were expecting to have the car very late January. A two minute email with no news still makes a customer feel looked after.

[pologti18t]

Some people will whinge about anything... The salesman gave the answer to the original question. "It should be here in 2 weeks". It was the OP who continued the whinge after that. And judging by the OP's post it was all done by texting (how very modern and impersonal)

Have a look in your contract.... you have no recourse for quite a few more than 1-2 week past the ETD.

Oh, just read the OPs first ever post... he bought the car on the 26/12/12. So he hasn't had to wait much at all.

[AC74]

Some people will whinge about anything... The salesman gave the answer to the original question. "It should be here in 2 weeks". It was the OP who continued the whinge after that. And judging by the OP's post it was all done by texting (how very modern and impersonal)

Have a look in your contract.... you have no recourse for quite a few more than 1-2 week past the ETD.

Oh, just read the OPs first ever post... he bought the car on the 26/12/12. So he hasn't had to wait much at all.

I'll agree with you on one point, communicating by text can make you sound like a whinger even if you're not. Save it for people who know you well enough not to misinterpret what you're on about - like your partner/ spouse, because they would never misinterpret a txt and blow up at you

[ill0gitech]

the dealer would be best over estimating the delivery... then when the customer gets it early, the dealer is a hero!

I do this at work - but the problem in business is if you say [x+hero delay] and some other dealer says [x] or even [x-BS] then you're first dealer may lose business.

I see two issues here - the delay - it happens, and not much you can do.
The attitude - Given one side of the conversation we've seen, it's not great customer service. If I felt the salesperson didn't give a crap anymore, and felt I wasn't being treated well, I'd speak to the manager - in person, or at the very least, by phone.

I work in customer service, and don't tolerate ****ty sales staff - but in my experience, someone who is very apologetic may sound like a tool in email and SMS - it's hard to get the context, mood, and emotion from a few SMSs

[amazeer]

Mine came in a month early so my delivery date got brought forward a month, I saw it in the holding yard and have pics of the shipping sticker with chassis number. But then it was a week after the new delivery date that I got it. I had a bit of a roller coaster. Luck of the draw. I dont think there is much to achieve by making a complaint. If the car isnt there, it isnt there.

I dont actually see an attitude in the text. There's only so much you can convey in sms. He may have been aware of that hence the smiley. It is something I have been reprimanded for in work emails. I'm not nasty, I just say things in brief facts to get the point across without confusion. The more words you put in, the more its open to misinterpretation. At least thats how I feel. Clearly my colleagues and managers sometimes do not.

What does waiting for compliance mean? I would have thought mass produced cars would be an automatic compliance. They dont even drill holes for rivets these days. Compliance is just whacking on a sticker. I'm sure they dont emissions test/crash test/etc every car.

[ill0gitech]

For the 12.5 models they were manually adding the Bluetooth Touch adaptors and Bury 9 cradles in port. Not sure what else they do though.