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Hopefully some good news. As promised VW Australia got back to me within the 48 hour limit (about 30 hours to be exact), but I had to explain the problem all over again to the lady (not so good since I thoroughly explained it the first time in a lengthy phone call). Anyway, she said leave it with her and she would get back to me within 15 -30 minutes. Around 20 minutes later I received a call from the original salesman with whom I signed the contract (I really liked this original salesman - he was very genial and honest, but he was on holidays at the handover a week later so another representative handled that part where I did not get the adapter).
He told me that this was the first he had heard that I did not get the adapter and I believe him. We have the car booked in for the 1500 km inspection next week and he said they will fit it and program it (?) then. I don't know anything about bluetooth - I do not use it myself at the moment but certain passengers of a younger age are expecting to link their portable media devices to it and a more senior person wants to use their phone with it. My own phone is about 10 years old, so I cannot use it myself until I get a new phone anyway. But at least anyone else in or using the car at the present time should now be happy.
Anyway, hopefully it will all be sorted out by this time next week. As you have probably gathered I bought the car from the Paul Wakeling group and I have to say that my experience with them is a perfect example of how a dealer is only as good as the salesman you get. Wakeling owns practically all the brand dealerships on Blaxland Rd and when I went to the Hyundai dealership to try and test drive an i30 diesel I got treated with no respect whatsoever as if I was a time waster. And when I went into the VW dealership to drop off my licence details for the rego a few days after signing the contract, again I was ignored even though i was in full sight of all the staff there. But again, this first salesman who was absolutely great in every way, was on holidays.
I get the feeling that if this original salesman handled everything through and through things would have been much different. Who knows, I might actually have gotten the adapter there and then, or if not, I am sure he would have been honest as to why and offered me something like a petrol voucher as compensation.
Anyway, my experience is something to definitely keep in mind when buying one of these cars. The little Polo stretched my meagre budget as it was, since I was originally aiming for a Yaris till I saw how much better the Polo was and realised it was worth the extra few thousand. But it does not leave anything left, especially after buying the interior mats and bonnet protector. So no money to go buying the adapter seperately if it had come to that.
He told me that this was the first he had heard that I did not get the adapter and I believe him. We have the car booked in for the 1500 km inspection next week and he said they will fit it and program it (?) then. I don't know anything about bluetooth - I do not use it myself at the moment but certain passengers of a younger age are expecting to link their portable media devices to it and a more senior person wants to use their phone with it. My own phone is about 10 years old, so I cannot use it myself until I get a new phone anyway. But at least anyone else in or using the car at the present time should now be happy.
Anyway, hopefully it will all be sorted out by this time next week. As you have probably gathered I bought the car from the Paul Wakeling group and I have to say that my experience with them is a perfect example of how a dealer is only as good as the salesman you get. Wakeling owns practically all the brand dealerships on Blaxland Rd and when I went to the Hyundai dealership to try and test drive an i30 diesel I got treated with no respect whatsoever as if I was a time waster. And when I went into the VW dealership to drop off my licence details for the rego a few days after signing the contract, again I was ignored even though i was in full sight of all the staff there. But again, this first salesman who was absolutely great in every way, was on holidays.
I get the feeling that if this original salesman handled everything through and through things would have been much different. Who knows, I might actually have gotten the adapter there and then, or if not, I am sure he would have been honest as to why and offered me something like a petrol voucher as compensation.
Anyway, my experience is something to definitely keep in mind when buying one of these cars. The little Polo stretched my meagre budget as it was, since I was originally aiming for a Yaris till I saw how much better the Polo was and realised it was worth the extra few thousand. But it does not leave anything left, especially after buying the interior mats and bonnet protector. So no money to go buying the adapter seperately if it had come to that.
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