Polo 6R TSI - RCD510 Tweeter Distortion

[mythik]

Hey all,

My Polo is around a week old now and I've just stated playing with music on the RCD510 and to my dismay, both the tweeters in the front pillars distort when playing MDI at default EQ settings under low volume. There is a pronounced distortion in the upper frequency range that sounds like the cones/coils are warped/damaged. The front door speakers seem fine as are the rear doors.

HELP! I'll chat to the dealer on Monday about this. This will be a true test of the dealer.


FIXED: http://www.vwwatercooled.org.au/foru...ice-62841.html

[Hail22]

Same happened to me mate, they should and will fix it ASAP and send it in for defective testing it will take them max 30 mins to an hour to replace the pillar and tweaterr (its the entire pillar that needs to replace with the tweater).

Don't stress mate they will look after you

[mythik]

What dealer did you go through to have this resolved?

[Hail22]

Chatswood Classic Cars, Sydney

[mythik]

How did you explain the fault to them?

[Hail22]

Crackling in left tweeter, played the song(s) that showed the fault in the speaker to which they took upon themselves to take my word for it.

They oredered the part from Germany which roughly takes around 3-4 weeks to arrive.

[mythik]

I think I'm facing a challenge as the distortion is in both front tweeters. I can play a variety of vocal songs from say chillout sessions which will audibly demonstrate the distortion but if the person listening is an audio/deaf moron they may not even notice.

I sincerely hope they fix this as it is extremely annoying. Audio is an important part of life to me (Hence I own Dynaudio C2 speakers). More annoyingly, others with Polo 6R vehicles have faultless speakers which I have tested extensively.

[Hail22]

If your car is only a week old they will more than likely fix the issue as it wouldn't be seen as "professional" to sell you a car and one week later both tweaters are plagued with a fault, they will more than likely test it, confirm the problem and have to get the parts ordered best thing to do is go in with a positive mind set and set out a list of songs which will be easy for even the most daft listeners to pick out the cracking/distortion.

Mine was 7 months old and CCC were very good and had no excuse what so ever, its all a matter of your attitude and how you talk to them.

Goodluck!

[mythik]

Thanks for the advice, I appreciate it.

If I'm ever in Sydney, I'll buy you a beer!

[Hail22]

No worries mate, thats what these forums are for a community to voice your concerns and get help from members who may have the answer!

[mythik]

The dealer has booked the car in to look at it on the 20th so I'll load up an SD card as you suggested with music for them to test with. I hope they can hear the issue in both tweeters.

[seangti]

The dealer has booked the car in to look at it on the 20th so I'll load up an SD card as you suggested with music for them to test with. I hope they can hear the issue in both tweeters.

Bear in mind they may not know your music to know how should sound. In the rare chance they don't hear what you're referring to, go jump in another car to show the difference. All my interactions with the dealer when under warranty were positive, so I wouldn't stress about getting the fix (obviously a different dealer, etc).

[mythik]

I'll keep that in mind, thanks. The car is a week old and now it's doing this, which is a bit disheartening.

[RoknRob]

...when playing CDs or MDI at default EQ settings under low volume. ....

Hey, can I trouble you to tell me more about EQ settings on the RCD 510 - mine only has treble and bass... is there an Equalizer I can access? If so, how?

[mythik]

FIXED: http://www.vwwatercooled.org.au/foru...ice-62841.html