Back when i used to do wheel alignments, people used to have a spew if I couldn't pre-quote them the price of an alignment & didn't understand that a "good" wheel alignment might take anything up to an hour.
After a lot of time wasted arguing over the end price (eg: a W124 Mercedes that I'd never worked on might take 1.5 hours to get right but a similar W124 that I'd done properly 12 months earlier would be a 20 minute job).
Eventually, i simply started charging an hours labour to put a car on my alignment machine & any adjustments using factory adjustment points (such as raising or lowering torsion bars, threaded, shimmed or eccentric camber/castor or toe adjustments) were free. If I needed to move the frame, utilise the slop in a suspension mounting point or bend a strut (we could do that back then), it was extra. Sometimes I lost money, mostly i won & people were happy to pay if they knew before i started work what it would cost.
A Polo is adjustable but the factory provides minimum adjustment (toe). This isn't unique and it isn't new. IIRC, Peugeot 404s could only be adjusted in 10mm increments.
After a lot of time wasted arguing over the end price (eg: a W124 Mercedes that I'd never worked on might take 1.5 hours to get right but a similar W124 that I'd done properly 12 months earlier would be a 20 minute job).
Eventually, i simply started charging an hours labour to put a car on my alignment machine & any adjustments using factory adjustment points (such as raising or lowering torsion bars, threaded, shimmed or eccentric camber/castor or toe adjustments) were free. If I needed to move the frame, utilise the slop in a suspension mounting point or bend a strut (we could do that back then), it was extra. Sometimes I lost money, mostly i won & people were happy to pay if they knew before i started work what it would cost.
A Polo is adjustable but the factory provides minimum adjustment (toe). This isn't unique and it isn't new. IIRC, Peugeot 404s could only be adjusted in 10mm increments.
Comment