Register of unhappy Polo purchasers awaiting delivery...

[gavs]

To all of you who have ordered derivatives of the 6R Polo:

I'm sick of VW head office in Australia not helping us out. This is the 3rd new model that they have screwed up in relation to customer service and supply of vehicles and it's becoming an increasingly bigger problem as this is seemingly now effecting all models, not just the GTI.

I am going to draft a letter to them after being told that my car now has an eta of god-knows-when after a dealer elswhere wasn't willing to do swapsies for my car (fair enough I guess when they could sell it,which they did) asking why they are building random cars and sending them to dealers to go on their lot instead of building our cars,which we have ordered months ago.

I want a list of how many have ordered a car and been given a BS arrival date to approach them with,the more the better. Its not as if they aren't building the cars overseas, VW Australia just isn't obviously pushing hard enough to get them here to service our demands and when they get pushed b dealers,they crawl into their little cave up there in Sydney,waiting for all the questions to stop so they can crawl out.

So please,pass this on to people you know who have ordered polos and have a ridiculous wait ahead of them, the more people we have on board,the more influence we will hopefully have! So please,tick your relevan box,for youaelf and for anyone else you know of so I can get some figures. I am planning on sending the letter next friday.

Cheers,
Gavin

[Brian916]

Note sure I fit the bill but....

I've ordered a Polo GTi in white, with comfort pack and the delivery is still 30 May. I guess that as a lease car it's getting some priority from VW Aus as they wouldn't want to piss off the lease providers.

[barrenjoey owl]

To all of you who have ordered derivatives of the 6R Polo:

I'm sick of VW head office in Australia not helping us out. This is the 3rd new model that they have screwed up in relation to customer service and supply of vehicles and it's becoming an increasingly bigger problem as this is seemingly now effecting all models, not just the GTI.

I am going to draft a letter to them after being told that my car now has an eta of god-knows-when after a dealer elswhere wasn't willing to do swapsies for my car (fair enough I guess when they could sell it,which they did) asking why they are building random cars and sending them to dealers to go on their lot instead of building our cars,which we have ordered months ago.

I want a list of how many have ordered a car and been given a BS arrival date to approach them with,the more the better. Its not as if they aren't building the cars overseas, VW Australia just isn't obviously pushing hard enough to get them here to service our demands and when they get pushed b dealers,they crawl into their little cave up there in Sydney,waiting for all the questions to stop so they can crawl out.

So please,pass this on to people you know who have ordered polos and have a ridiculous wait ahead of them, the more people we have on board,the more influence we will hopefully have! So please,tick your relevan box,for youaelf and for anyone else you know of so I can get some figures. I am planning on sending the letter next friday.

Cheers,
Gavin

Waste of time. VWA would be keen to get supplies asap to grow marketshare. Complaining here will anount to nought.

[tobyobi]

I obviously didn't order a Polo (I bought a Golf), but I waited a week and a half from order to delivery.

The trick: settle for what is available, if you don't want to wait. I would have preferred silver or black, but I got Candy White, as that was what could be sourced ASAP.

[chorrylan]

I want a list of how many have ordered a car and been given a BS arrival date to approach them with

one would assume they know precisely how many cars are on order and for how long already so that list isn't going to infuence them much.

I'm astounded (and impressed) that people are willign and able to wait that long for a car. I liked the golf-r but couldn't face waiting around for it so picked a golf-gti in nearly the right specs that I could get in less than 2 weeks (got a sunroof I didn't want and had to get bluetooth fitted) and had a stage-1 reflash that almost (in my opinion) adds back as much fun-factor as the golf-r had.

[leasaunce]

I ordered mine last week, ETA is August. GTI 3dr all optioned (they said the sunroof is what causing the long delay)

[Frostee]

I ordered mine last week, ETA is August. GTI 3dr all optioned (they said the sunroof is what causing the long delay)

Is the ETA confirmed with a build date?

[leasaunce]

Is the ETA confirmed with a build date?

no. all they said was, the build date might somewhere in March 2011. but they will confirmed with me with the ETA after february.

[polodrivercom]

We've had lots of problems similar to this in the UK, especially with the GTI: EXCLUSIVE: Is this the first customer new Polo GTI in the UK? | Polo Driver

Dealers are quoting months for delivery. Even VW UK only just got its press fleet demonstrators. Some owners have their cars now, but VW couldn't even get the options list decided. The panoramic sunroof was available at first, and now it's not, and the Bluetooth option is only available as a kit, and not as an integrated RCD 510 system as on Golf VI.

The South African factory strike at the end of last year didn't help either, delaying all builds of RHD models.

Rich

[ChristopherJ]

I have a 77TSi on order from August last year, knew it would be a bit of a wait, originally december then I agreed to change it to jan 2011 as this would make it a 011 model instead of 010. Now with the floods that have affected QLD (now everybody else) our local VW Dealer went under and don't expect a call anytime soon to pick up my (hopefully) high and dry Polo. It has been a bit of a wait, but once the massive clean up happens, it will be all systems go.

[gavs]

Waste of time. VWA would be keen to get supplies asap to grow marketshare. Complaining here will anount to nought.

Ok, so with all the pointless comments that hav been posted here, I'd like to reiterate what I originally wrote:

Please read the post you are quoting where I say"I will be sending a letter of to VWA head office" but you are right, complaining here amounts to nothing.

Tobyobi, yeah,we could all settle for what dealers have, but last time I checked,there are ing 4 Gtis in the whole country available so if 4 people got them,guess what,were all back in the same boat
Chorrylon, yeah you're right, they probably do know, but the last I hear from multiple dealers, they don't check seeing as each deer has been told different things by head office in regards to availability,delivery dates and what is causing the hold up.

Leasrance, I highly doubt that if you ordered the car last week,it's an august date as those of us who ordered back in early December and November have been told septerber-October!

[GTI JOE]

I will support you gav, letters of complaint actually do work, especially with regard to large companies. VGA really need to grow some balls as their customers from Australia seem to be an after thought. As I have mentioned many times before, great cars, crappy customer service. With regard to some forum members indicating that their orders will be delivered by May, as the famous Aussie quote says " their dreamin". VGA have consistently said that there are NO build dates yet for 2011 until HQ Germany give them the go-ahead to submit orders. They have also said that they may be able to submit them in February, so, how can anyone know when their vehicle is going to be made let alone delivered...WTF?

[pologti18t]

Best way to attack this is for everyone to cancel their order and demand their deposit refunded.

[Ralfi]

Best way to attack this is for everyone to cancel their order and demand their deposit refunded.

If i'd ordered, I would.

Probably get it cheaper in 6 months time anyway..

[Car25]

Really relevant topic raised by Gavin (and commented on by many others)...Ties in to 'The Demand > Supply Challenge' thread.

We have a CHOICE to purchase or not...and if we are given incorrect ETA's and treated poorly by dealers we can go elsewhere and purchase other cars.

I don't think writing to Volkswagen Australia (multiple times if necessary) can do any harm...The company has got arrogant on the back of their 'Car of the Year' wins...Long term it will hurt sales.