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I recently experienced some coolant loss in my MY13 Passat - 2 litres in a month - 6 months out of warranty, with ~ 60k in the clock. It looked a little wet around the water pump. Went to John Hughes VW in WA (where I bought the car) explaining the problem and suggested it might be the water pump.
Although out of the warranty period, I asked if we could appeal to VW Australia as this was fairly early for the water pump to let go. It was explained there was a process but would take a couple of weeks. I said to do the work that needed to be done (replace the pump and timing belt) and I would appeal afterward.
At the end of the day I went to the dealer expecting a $1350 bill, and was told VW had come to the party to the tune of 60% - so only $350 for a new water pump and timing belt! A shout out to VW Australia!
Although out of the warranty period, I asked if we could appeal to VW Australia as this was fairly early for the water pump to let go. It was explained there was a process but would take a couple of weeks. I said to do the work that needed to be done (replace the pump and timing belt) and I would appeal afterward.
At the end of the day I went to the dealer expecting a $1350 bill, and was told VW had come to the party to the tune of 60% - so only $350 for a new water pump and timing belt! A shout out to VW Australia!
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