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Should I keep my Passat?? What commonly goes wrong with them?
My wife just got the 15,000km service for our 125TDI Passat wagon done today at John Hughes in Victoria Park. As previously noted she is not mechanically savvy and was left instruction just to get the basic log book service and this is what she asked for. She declined a wheel alignment at $77, but it seems that she provided uninformed consent for an Emission Service.
When I was contacted for payment, I was very firm voicing my disapproval at this sort of up selling. The short of it is that the Emission Service was discounted from the invoice but I am still very unhappy with this type of McDonalds up sell.
My opinion is that if VW thought an Emission Service was required, then it would be specified in the log book. I understand that the service department is a sizable income stream but this is bordering on dishonest and deceitful conduct and is completely intolerable especially considering the cost of what is basically an oil and filter change.
I am aware that I could use a non dealer service centre, but for the small difference in cost, I was planning on an all dealer service history to help grease any future warranty claims.
Did they charge you an extra amount for emissions service? I would flatly refuse and not pay for it as it wasn't agreed too. I once had Nissan do brake machining on my vehicle after trying to phone me but they went ahead anyway. I refused and it went no further.
My wife just got the 15,000km service for our 125TDI Passat wagon done today at John Hughes in Victoria Park. As previously noted she is not mechanically savvy and was left instruction just to get the basic log book service and this is what she asked for. She declined a wheel alignment at $77, but it seems that she provided uninformed consent for an Emission Service.
When I was contacted for payment, I was very firm voicing my disapproval at this sort of up selling. The short of it is that the Emission Service was discounted from the invoice but I am still very unhappy with this type of McDonalds up sell.
My opinion is that if VW thought an Emission Service was required, then it would be specified in the log book. I understand that the service department is a sizable income stream but this is bordering on dishonest and deceitful conduct and is completely intolerable especially considering the cost of what is basically an oil and filter change.
I am aware that I could use a non dealer service centre, but for the small difference in cost, I was planning on an all dealer service history to help grease any future warranty claims.
They said that my wife signed the work order that included the Emission Service, but like you I refused to pay and the amount was withdrawn.
BTW what is an Emission Service?? The service guy couldn't give me a clear explanation and mumbled something about preventative maintenance on the emission system. Sounds like a whole lot of BS to me. Is there such a thing a a VW authorized Emission Service or is it some aftermarket scam??
Could range from a simple fuel additive poured into the tank, right through to carbon cleaning of the intake, or on-car injection service.
Full price was $140 and considering that the car has only travelled 15,000km I find it difficult to believe that it needed a carbon clean or injector service. I am more of the opinion that is was some type of additive that they tried to gouge me for.
I just find it deplorable that they use these shady tactics on the less mechanically knowledgeable. I guess this is what happens when you have capped price servicing, the dealer has to make it some other way.
@Amalgam, I agree totally, this is nothing more than a rort and a cash grab. Name and shame mate! This sort of garbage reminds me of paint protection sold as a last minute option when you are close to picking up your new car lmao.
Full price was $140 and considering that the car has only travelled 15,000km I find it difficult to believe that it needed a carbon clean or injector service. I am more of the opinion that is was some type of additive that they tried to gouge me for.
I just find it deplorable that they use these shady tactics on the less mechanically knowledgeable. I guess this is what happens when you have capped price servicing, the dealer has to make it some other way.
I had something similar a few years ago when VW were still servicing the car - had the car in for annual service at 35k km and a girl rang up "do you want an injector clean?" from memory $600? I asked what it was about, she didn't know so I asked for the service manager to call back and explain what it was about.
He called, and said "we recommend that you have the injectors cleaned after 3 years" (note this is not the injector replacement which is a separate issue). I responded with "why, is there a history of the cars having problems with the injectors after 3 years and only 35k km??". He said "no, it was just a recommendation to maintain optimum performance". So I said "so performance can degrade after 3 years and 35k if we don't have it done" - "no" - "so why do you recommend it if there aren't problems?"
I'm a mechanical engineer, and this sort of thing annoys me - either there are problems, in which case fix them, but these sorts of over-servicing are all about taking advantage of less tech savvy people
I had something similar a few years ago when VW were still servicing the car - had the car in for annual service at 35k km and a girl rang up "do you want an injector clean?" from memory $600? I asked what it was about, she didn't know so I asked for the service manager to call back and explain what it was about.
He called, and said "we recommend that you have the injectors cleaned after 3 years" (note this is not the injector replacement which is a separate issue). I responded with "why, is there a history of the cars having problems with the injectors after 3 years and only 35k km??". He said "no, it was just a recommendation to maintain optimum performance". So I said "so performance can degrade after 3 years and 35k if we don't have it done" - "no" - "so why do you recommend it if there aren't problems?"
I'm a mechanical engineer, and this sort of thing annoys me - either there are problems, in which case fix them, but these sorts of over-servicing are all about taking advantage of less tech savvy people
Hi all, I've been following this conversation and right now I'm considering of buying a Passat 2.00 tdi 08 model or tiguan. I love my veedub but seeing this section, i don't want this to happen to my wife and kids. I'm thinking if I should still consider the car our not. Here is the ad for the car. What do you guys think?
Hi all, I've been following this conversation and right now I'm considering of buying a Passat 2.00 tdi 08 model or tiguan. I love my veedub but seeing this section, i don't want this to happen to my wife and kids. I'm thinking if I should still consider the car our not. Here is the ad for the car. What do you guys think?
Did a full reaserch last night and today and also went and see my mechanic today and ask what they think and the answer I get was
"don't even think about going near the car" I think I will have to let the car go. Going back to the first option. Tiguan
Mainly reliability. Also today I made some enquiries from other VW mechanics the passat 08 model is very common in the work shop. Yes each car has to its own.
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