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G'day all,
Thought I would share a situation I have been through over the past few months in regard to my Passat wagon order. A bit of cut & paste from a post I made in the Tracking thread in the new Jetta forum.
Placed order end Aug 2011 & was advised from mid Sept 2011 that the car was in production. Leading up to mid Oct 2011 I was being constantly advised the Passat was in production in Germany, was due late december 2011 & therfor I could not make any changes to the order. Nov 1, 2011 I asked the dealer how I could track the order from Germany to which I was advised that the car was actually not yet in production & infact the dealer had not even placed the order. Yep, they have been sitting on the order for months & didn't place it till Oct 31, 2011..... Lie after lie after lie, & to compound things the dealer tried to offer me a different Passat with none of the options I wanted nor the right colour....... Up to this point every part of the dealing was calm, measured & ammicable. I didn't put any uneccessary pressure on the dealer & interestingly didn't really receive any in return.
To date there has been no reply from Fair Trading & I don't expect a reply of any real purpose anytime soon. VW Australia gave me a complaint reference # & advised they would contact the dealer then get back to me within 2 days... They must be sitting on it too as they haven't been back to me either............................. No point in me pondering over 'what next', just wait & see what happens if anything.
I cancelled the order & the dealer (Campbelltown), the deposit was returned to my account just yesterday which was a two week wait. I quickly engaged a broker to get another deal for me with a different dealer & changed the order from a Passat TDi wagon to a V6 sedan. The new dealer that is happily closer to me came to the party & gave me a good deal so lets hope the broker can keep everything on course. Just incase I get a sniff of any BS from the new dealer, I have the broker looking at a Volvo V60-T6.....
I can tell you it has left me with a very frustrated impression of some elements of VW. No wonder the latest news coming from VW Australia over the last week is they intend investing heavily on bettering the Customer Service coming from the dealer network.
Remember all be fair & measured but if ordering a specially optioned car be sure to keep the pressure on the dealer from the day after you place an order, to tracking it's ride to Australia, right up to delivery. Get any relevant allocation & production numbers as early as possible & stay on top of it.
Now, let's see how this one goes.....
Thought I would share a situation I have been through over the past few months in regard to my Passat wagon order. A bit of cut & paste from a post I made in the Tracking thread in the new Jetta forum.
Placed order end Aug 2011 & was advised from mid Sept 2011 that the car was in production. Leading up to mid Oct 2011 I was being constantly advised the Passat was in production in Germany, was due late december 2011 & therfor I could not make any changes to the order. Nov 1, 2011 I asked the dealer how I could track the order from Germany to which I was advised that the car was actually not yet in production & infact the dealer had not even placed the order. Yep, they have been sitting on the order for months & didn't place it till Oct 31, 2011..... Lie after lie after lie, & to compound things the dealer tried to offer me a different Passat with none of the options I wanted nor the right colour....... Up to this point every part of the dealing was calm, measured & ammicable. I didn't put any uneccessary pressure on the dealer & interestingly didn't really receive any in return.
To date there has been no reply from Fair Trading & I don't expect a reply of any real purpose anytime soon. VW Australia gave me a complaint reference # & advised they would contact the dealer then get back to me within 2 days... They must be sitting on it too as they haven't been back to me either............................. No point in me pondering over 'what next', just wait & see what happens if anything.
I cancelled the order & the dealer (Campbelltown), the deposit was returned to my account just yesterday which was a two week wait. I quickly engaged a broker to get another deal for me with a different dealer & changed the order from a Passat TDi wagon to a V6 sedan. The new dealer that is happily closer to me came to the party & gave me a good deal so lets hope the broker can keep everything on course. Just incase I get a sniff of any BS from the new dealer, I have the broker looking at a Volvo V60-T6.....
I can tell you it has left me with a very frustrated impression of some elements of VW. No wonder the latest news coming from VW Australia over the last week is they intend investing heavily on bettering the Customer Service coming from the dealer network.
Remember all be fair & measured but if ordering a specially optioned car be sure to keep the pressure on the dealer from the day after you place an order, to tracking it's ride to Australia, right up to delivery. Get any relevant allocation & production numbers as early as possible & stay on top of it.
Now, let's see how this one goes.....
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