VW extended warranty

[blister007]

Hi All,
Just recently joined the VW club by purchasing a 125TDI Passat sedan (Icelandic grey, sat-nav, MDI). Car should be arriving in 2-3 weeks. I've been reading this forum for information for the last 2-3 months whilst making my decision on this purchase. As such, i have also learned of a few reliability niggles with some Passats in the past (hopefully VW has rectified thesea and once again reclaimed its position as a manufacturer of bullet-proof quality). Thus, this led me to ponder whether is it worthwhile taking out the expensive 36months/60,000km extended warranty. Any information and past experiences would be most appreciated. Thank you in advance. Cheers.

[gregozedobe]

If you are keeping your car past the 3 year mark it is well worth buying the official VW new car extended warranty (not the used car warranty, and definitely NOT any limited dealer only warranty). Note that you must buy it before the original warranty expires.

There are a few threads around VWW telling you where the best places are to buy it (and save over $1,000 off the RRP), so seek (search) and ye shall find.......

[marckhor]

Has anyone encountered any significant issues with the car after the turned 3? My Passat is turning 3 in April and I am contemplating.

I had a few things that were fixed under warranty such as noisy sunroof cover and the clips fell off around the inner wheel arch. All nothing major.

Not sure if I will spend $1k next in the next 12 months fixing things up?

[gregozedobe]

Aircon is a common failure and will cost way more than the warranty will cost you. Depending on engine and gearbox; a turbo or mechatronic are also very expensive if you have to pay for either.

But of course it is up to each individual what their risk tolerance is. Even if I don't claim for anything I wanted the peace of mind (and I'll be happy not to use the warranty 'coz that means I'm out driving rather than waiting for my vehicle to be fixed).

[blister007]

Many thanks gregozedobe. I will seek and hopefully will also find. Cheers.

[OilBurna]

refer to the vw extended warranty thread in the mkv golf section. Call Eric or John at Ferntree Gully in Vic. I am definitely taking it up while no problems so far don't want to take any chances.

[awelsh]

Extended Warranty clause

The Volkswagen New Vehicle Extended Warranty PDS issued by Allianz states on page 9:

Making a claim
What you must do
We may not pay your claim if you do not act as follows:
1. Contact us as soon as possible

2. Assist us with your claim

3. Problem with your vehicle
If you have a problem with your vehicle you must:
a. take all reasonable precautions to prevent any further loss or damage;
b. take your vehicle to the dealer who sold it to you or, if this is not possible, the closest licensed repairer of your choice; (my emphasis)
(end of quotation from PDS)

3.b. is unclear. What does "if this is not possible" mean? Anything is possible!

When I purchased my Passat in 2007 there was only one VW dealer in Canberra - and I don't want to deal with them ever again! Since then a VW dealership has opened in Belconnen (the Brand Manager posts on this forum) which is close to my home. If I take out an Extended Warranty, take my vehicle to my closest VW dealer and made a claim, would I have to prove that it was not possible to take my vehicle to the selling dealer?

Andrew

[gregozedobe]

3.b. is unclear. What does "if this is not possible" mean? Anything is possible!

It doesn't matter what we on this forum think - contact Allianz and ask them for their definition (and get it in writing if it is a worry for you).

[awelsh]

It doesn't matter what we on this forum think - contact Allianz and ask them for their definition (and get it in writing if it is a worry for you).

This morning I phoned the 1300 number listed on the PDS, expecting to speak to Allianz but the phone was answered as "Volkswagen Insurance".
I was told that, before taking my vehicle to a VW Dealership which was not the selling Dealership, I would have to phone the service line and get approval to go to the other dealership. Told that they would not force (policy holders) to go out of their way. Sounds like those Canberra residents who bought their cars in Sydney wouldn't have to take them back to Sydney, and I could take my car to the new dealership in Belconnen.

Andrew

[OilBurna]

sounds strange, the PDS specifically states that a)

1. Service and maintenance of your vehicle
We may not pay your claim if you do not:
a. service your vehicle in accordance with the manufacturer’s recommendations and
keep a record of the services undertaken on your vehicle.
b. take reasonable care to maintain and protect your vehicle.

i.e does not state Volkswagen dealer.

b)

Problem with your vehicle
If you have a problem with your vehicle you must:
a. take all reasonable precautions to prevent any further loss or damage;
b. take your vehicle to the dealer who sold it to you or, if this is not possible, the closest licensed repairer of your choice;
c. ensure that the dealer or repairer contacts us to authorise the claim before any work
is done on your vehicle. However, the dealer or repairer may repair or replace the parts without our authorisation:
i. if the repair or replacement is required outside of our business hours; and
ii. the dealer or repairer or you contact us as soon as possible after we re-open.
d. tell us or ensure your dealer or repairer tells us if your vehicle has been towed as
covered under “Additional benefit 2.”, “Towing” on page 5.

My selling dealer is in Geelong, yet have had the vehicle serviced at Essendon VW, I assume they or the repairer you take it to would claim back against Allianz. Same with new vehicle warranty you don't have to go back to the selling dealer. On the actual policy document, it does not state the selling dealer either.

If anyone wants a good deal call Jamil from Denlo VW in Sydney he was easily the best price. Apparently there may be a price rise from May 1st so get in quick, the Touareg has gone up from $2400 to $3600 recently.

[barrenjoey owl]

This morning I phoned the 1300 number listed on the PDS, expecting to speak to Allianz but the phone was answered as "Volkswagen Insurance".
I was told that, before taking my vehicle to a VW Dealership which was not the selling Dealership, I would have to phone the service line and get approval to go to the other dealership. Told that they would not force (policy holders) to go out of their way. Sounds like those Canberra residents who bought their cars in Sydney wouldn't have to take them back to Sydney, and I could take my car to the new dealership in Belconnen.

Andrew

I've taken my Golf which I purchased in Sydney to a couple of Dealers in QLD with no issue.

[gregozedobe]

Apparently there may be a price rise from May 1st so get in quick, the Touareg has gone up from $2400 to $3600 recently.

The RRP for Transporters went from $2400 to $3600 just before I purchased the extended warranty for mine in December 2009 , so it sounds like they might be doing some costing adjustments.

[J-P]

The RRP for Transporters went from $2400 to $3600 just before I purchased the extended warranty for mine in December 2009 , so it sounds like they might be doing some costing adjustments.

I've just been quoted $3590 for Passat. Anyone know where I might still be able to get it cheap? A 50% price rise is insane - I hope it's not reflecting projected VW unreliability.

Update: After a bit of searching on the forum, first call made and mentioning this forum I was offered the official 36 months extended warranty for $1418. Purchased it on the spot and very happy.

[Buggermedumplings]

I have the extended warranty on my CC and received the documentation the other day. Even though it was included in the vehicle price the policy did mention a figure of $1106 so anything more than that is simply dealer markup.

[vanDub]

Most of this is available in a sticky in the Mk5 Golf and Jetta section but for Passat drivers this is my experience.
Called both Jaz Hokin (02) 4254 2000 at VW Wollongong (Southern Classic Cars) and Jamil Syeed (02) 9808 9700 at Denlo Volkswagen Parramatta.
Jamil was a little harder to reach (business manager) but both were equally courteous and helpful. 5 minutes of questions about the vehicle, mentioned that I was refered by members of the VWW site and the quoted RRP of $2212 became $1417 with Jaz and $1288 with Jamil straight up.
Within 30 minutes each had sent almost identical emails with the PDS attached, Just had to reply with the vehicle questions answered and provide credit card details and the deal was done.
I would recommend either person and the deal offered, it's just that Jamil's price is just a little ($129 may be a big difference for some) better.