My New R36 - a disappointing start

[Swallowtail]

Well today was pickup day. A few issues though! (NOW EDITED WITH OUTCOMES)

1. They "forgot" to spec Dynaudio in the order - dealer paying for equivalent system
2. The sat nav is currently inoperative - fixed itself after 3 hours
3. There is a real rough pickup in 1st or reverse on first moving off (with or without autohold on) - going to see if this improves by 1000km
4. No nav DVD in sight... - now supplied
5. They charged me for the USB cable that is supposed to come included with the MDI device that is installed (after first telling me that MDI wasn't fitted as it was on back order, until I said "it's a factory fit" and they had another look and found it - they waited until I arrived to pickup to tell me that?!?!) - charge removed
6. They hadn't got me an iPod cable despite me having asked multiple times in writing over the last 2 months - iPod cable supplied to me free of charge

At this stage they are promising to rectify everything (including retro-fitting Dynaudio by ordering a new car with it and swapping it all over!)

Anyone else had such an interesting start to the ownership experience?

The car itself - apart from the rough first moving in 1st or R, a wonderful drive. Sounds just fantastic... that exhaust note... ahhh!!! Feels well put together, and so far am very impressed with it. As for the dealer, well... we'll see how they go resolving the issues I guess.

[h100vw]

That's a fair list of errors, getting another one in to rob parts off is pretty extreme on their part. So I'd personally give them some kudos for doing that.

Get some miles under it's belt and I am sure it'll help you forget, a bit. Don't drive anywhere you don't know until that DVD shows up

Gavin

[shaneth]

I told you about that dealer swallows

[Swallowtail]

LOL... thanks Shane... I'm going to go by tomorrow and see if they sort some of them out. WOuld be good to at least get an operative sat nav.

PS sorry didn't call you earlier, had a busy evening. Will chat over next couple of days.

[shaneth]

if i can help let me know.

[Luminary]

Don't tell me it was Austral.

That's who I have my order with!

[Swallowtail]

Don't tell me it was Austral.

That's who I have my order with!

LOL......

[maca]

LOL......

Cheers to them for officially earning a spot in the Darwin Awards.

Don't tell me it was Austral.

That's who I have my order with!

One word: And it's not Delfin.

Don't.
I'm not going to say anything negative about them of course (as I don't want to be defamatory). But they're not the only VW dealership in driving range...

[Jayse]

Swallowtail,

Tell the Stealer that no refund is needed...just that they have to order your correct spec'd car again, double check it at every stage until it arrives at their doors and in the mean time, you'll be using the R36 you've got now till they deliver your CORRECT car!!

Mate, i hope they sort this shyte out for you.

Good luck.

Cheers,

Jayse.

[shaneth]

ah hell ive started something.

[Rocket36]

no refund is needed...just that they have to order your correct spec'd car again, double check it at every stage until it arrives at their doors and in the mean time, you'll be using the R36 you've got now till they deliver your CORRECT car!!

That's what I reckon too... I'm pretty sure you could get this outcome if you took them to court.

[Pana]

Shame that your experience in getting the car has been stuffed up by an unprofessional dealer. Hope it gets sorted out with minimum fuss.

If I were you (and you didnt really have your heart set on the Dynaudio) - I'd just get them to give me a refund - and a bigger refund than what the Dynaudio costs. Retrofitting it (probably by some apprentice at the dealership) wouldn't sit right with me - plus you've got the risk that you'll end up with rattles and squeaks from the trim coming off.

[apom]

Shame that your experience in getting the car has been stuffed up by an unprofessional dealer. Hope it gets sorted out with minimum fuss.

If I were you (and you didnt really have your heart set on the Dynaudio) - I'd just get them to give me a refund - and a bigger refund than what the Dynaudio costs. Retrofitting it (probably by some apprentice at the dealership) wouldn't sit right with me - plus you've got the risk that you'll end up with rattles and squeaks from the trim coming off.

I agree with Pana on this... I think that now you have actually taken delivery of the car there is no chance they will take it back, fullstop. Retrofitting can only be an ugly outcome.... its not just the unit but all the speakers also isnt it? <shudder> Thats bound to leave a few rattles

[GHW]

Mate, that is absolutely unacceptable on their part!


I would not have taken that vehicle but I hope you get it sorted, it's an awesome car.

[theplanner]

Well today was pickup day. A few issues though!

1. They "forgot" to spec Dynaudio in the order.
2. The sat nav is currently inoperative
3. There is a real rough pickup in 1st or reverse on first moving off (with or without autohold on)
4. No nav DVD in sight...
5. They charged me for the USB cable that is supposed to come included with the MDI device that is installed (after first telling me that MDI wasn't fitted as it was on back order, until I said "it's a factory fit" and they had another look and found it - they waited until I arrived to pickup to tell me that?!?!)
6. They hadn't got me an iPod cable despite me having asked multiple times in writing over the last 2 months.

At this stage they are promising to rectify everything (including retro-fitting Dynaudio by ordering a new car with it and swapping it all over!)

Anyone else had such an interesting start to the ownership experience?

The car itself - apart from the rough first moving in 1st or R, a wonderful drive. Sounds just fantastic... that exhaust note... ahhh!!! Feels well put together, and so far am very impressed with it. As for the dealer, well... we'll see how they go resolving the issues I guess.

I had a similar experience with another car I bought from one of their dealerships.

I did the following:

1) Refused to accept the vehicle therefore did not pay, and contractually this is fine because it was not the vehicle I ordered

2) Wrote a letter to the dealership to complain about the cxxk up, stress & inconvenience

3) Wrote a letter to the manufacturer to complain about the dealership and bad experience

4) At this point I had to forced the dealership to loan me a car until such time the car I ordered is available otherwise I will terminate the contract.

It was not till point 4, that they delivered the loan car to my work place otherwise they kept repeating that they are unable to assist with loan car blab blab.....

You should not have accepted the vehicle, why should you put up with their incompetence. They should be out of pocket for it....