Fault - ACC Not Available error message displayed

[JVM]

Hi all, just a quick update. I hadn't taken the Arteon in because it hadn't had anymore issues since November and because I'm a lazyarse! .
Buts its happened twice in the last two weeks so I it went back in again today. Not surprisingly, they didn't find anything and haven't really got any ideas for what to do next. Like Shane, they said the best thing would be to film it happening but at least they followed that up with accepting its not possible to do this with a phone.

Shane, what dealer have you taken yours to? Mine goes to Westpoint Autos in Tarringa.

Here's some things that I've noticed that are common to all 5 occurrences:
Only happens when pulling away from a stand. I'm not sure, but it might be when changing from 1st to 2nd
All 5 times have been when driving up hill.
3 of the 5 times, the ambient temperature has been 24 or 25 degrees. 1 time it was 21.5degrees. I didn't notice the temp on the first occasion but it would have been similar
In the days leading up to last weeks issue, I noticed the gear changes from 1st to 2nd were getting a little 'clunky'. To be honest its barley perceivable and unless you drove the car regularly, you probably wouldn't notice it but it definitely happened. I also recall this happened before the issues late last year too. In fact, I'd already mentioned this to VW. If I had to guess, I'd say there's a misalignment issue that worsened until it pops out of gear and in doing this, it kind of resets itself for a while. Mechatronics??

I'm going to see if I can set up my Gopro and record the dash during all drives until it happens again. It'll be a pain to do but might be the only way to get anything tangible recorded

Cheers,
Keith

[SHANEO79]

Hi Keith

I'm on the northside so I took it to Austral VW at Newstead, not sure where I'll take it for the next service as wasn't thrilled with the experience there but we'll see.

As for your observations, like me, it happens moving off from stationary, slight inclines but I can't comment about the temp though.

The process of needing to buy a camera and record this seems way too hard for my liking and honestly it happens so intermittently that I'm just going to leave it until it becomes a much more frequent problem. So far nothing has happened since February when I took it in to look at but as we all know it will happen again.

Let us know if you end up capturing this on camera and if this gets sorted at your end.

Shane

[Seoska]

Had this happening to my car early on, after a DSG update it was good for a few months. The issue has now returned and happens at least once a month. Have had some scary moments when turning at intersections with oncoming traffic. Has anyone found a permanent fix/resolution?

[REK]

I'm still 10k away from the 30k service so It'll be a while before I get the VW team to check this out.

You don't need to wait for a service schedule to get a team to look at issues. I've brought my car to the dealer many times, no matter how small the issue.