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Hi all - after owning my 147 for just on 1 year I thought it might be time to give some feedback on the woeful inefficiencies of a Canberra service department - I will not mention any names but the dealer concerned is based on the north side of Canberra and has recently been acquired by another company. The tiggy went in for it's first service early August:
and at service pickup time I was told that the wastegate clips were to be replaced, the towbar wiring was to be rectified - first part was to cancel out the reverse sensors when reversing (a harness was to be ordered) and the second part is that it has been incorrectly wired...at first I thought it was my trailer but it's not the case as the trailer is fine on other vehicles + when I disconnect the trailer plug I have to change a few convenience settings as they have been set back to default - keep in mind that these guys fitted the towbar and I was without a bootlight for 12 months as they obviously forgot to plug something back in. I ring up 2 months later (as per the link above) and they know nothing about it, anyway left them a message (5 times) to get them to ring me back and of course they never did so thought it might be an idea to ring the sales manager who promised me that if I ever have any servicing issues to give him a ring, I did and he also told me if I don't hear anything in a day or so to give him a ring back - I did (again) and 4 days later I was told that he left them a note with the issues and he also apologised for their lack of service and pointed out that good service advisers are hard to find these days, I thought, well that's interesting but you didn't tell me that when I purchased the car but you did take me down to the service department to show me where to go for service - yea, right.
My last option is to walk in and demand that the car get fixed as was stated after my first service but I am reluctant to do now as I can just imagine what sort of job they would do, if at all. So here I am with a great car but it unfortunately comes with appalling service with no obvious interest what-so-ever in performing any type of customer based service - being my first Volkswagen it has not left a good impression, ironically I am also looking at another car and the Golf R came to mind but have now got our eye's on a Lexus due to the lack of any form of customer service.
Another option would be take it to another dealer but as been previously involved in this industry I know how other dealers treat new customers specially when someone's drops in for warranty work, mind you they would also be getting the service work as well so if anyone has some suggestions please reply to this thread.
I guess my last message is to Volkswagen, you have some great cars but seriously could you please sort out this dealership because if I am experiencing these issues there must be others!!
and at service pickup time I was told that the wastegate clips were to be replaced, the towbar wiring was to be rectified - first part was to cancel out the reverse sensors when reversing (a harness was to be ordered) and the second part is that it has been incorrectly wired...at first I thought it was my trailer but it's not the case as the trailer is fine on other vehicles + when I disconnect the trailer plug I have to change a few convenience settings as they have been set back to default - keep in mind that these guys fitted the towbar and I was without a bootlight for 12 months as they obviously forgot to plug something back in. I ring up 2 months later (as per the link above) and they know nothing about it, anyway left them a message (5 times) to get them to ring me back and of course they never did so thought it might be an idea to ring the sales manager who promised me that if I ever have any servicing issues to give him a ring, I did and he also told me if I don't hear anything in a day or so to give him a ring back - I did (again) and 4 days later I was told that he left them a note with the issues and he also apologised for their lack of service and pointed out that good service advisers are hard to find these days, I thought, well that's interesting but you didn't tell me that when I purchased the car but you did take me down to the service department to show me where to go for service - yea, right.
My last option is to walk in and demand that the car get fixed as was stated after my first service but I am reluctant to do now as I can just imagine what sort of job they would do, if at all. So here I am with a great car but it unfortunately comes with appalling service with no obvious interest what-so-ever in performing any type of customer based service - being my first Volkswagen it has not left a good impression, ironically I am also looking at another car and the Golf R came to mind but have now got our eye's on a Lexus due to the lack of any form of customer service.
Another option would be take it to another dealer but as been previously involved in this industry I know how other dealers treat new customers specially when someone's drops in for warranty work, mind you they would also be getting the service work as well so if anyone has some suggestions please reply to this thread.
I guess my last message is to Volkswagen, you have some great cars but seriously could you please sort out this dealership because if I am experiencing these issues there must be others!!
Go to Canberra VW Centre at Tuggers and you'll be a very happy chappy indeed 
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