Constant Battery Failed On New VW Tiguan - Adelaide

[Umai Naa!!]

sounds like Duttons got to the bottom of it in the end, from friends experiences they are good when issues like this crop up, but sometimes it takes time to go through the process of elimination - unfortuantly the customer suffers while this occurs. I'd say lemontailing did a pretty good job of busting their balls, whether it was warranted is another matter

I couldn't agree more.

Bending the dealer and manufacturer over forwards does not get the problem fixed quickly. All it does is tarnish the relationship between the customer and the dealer. For Christ's sake, trust that the dealer WILL fix the issue, even if it takes a while. The hardest part is, the customer already has their opinion on what the problem is set in stone, and will usually only give information that they think is relating to that. So diagnosis drags on and on, until the ACTUAL cause is found, and can be diagnosed.

In regards to the topic at hand, VW batteries rarely 'just die'. It's usually relating to component failure, or incorrect installation of an accessory. I recall earlier this year, a Tiguan that was on it's third battery within a month of the customer purchasing the vehicle. Basically, what would happen was the CAN-bus network kept 'waking up', and drawing substantial current. To cut a month-long story short, the CAN-bus gateway had failed at some point after the car was built. Once replaced, the customer has never been happier. No stunts were pulled, no outrageous demands, just a mutual understanding that all measures will be taken from the dealer's end that the car will be fixed and returned to the customer as soon as possible.

/rant.