Emergency transmission mode

[Lindsay]

I'm waiting on the claim response from VW as well. The DQ500 is meant to quite good and to date has apparently not had many issues, but I've seen several reports in various online forums and facebook groups about people suffering the same problem and requiring mechatronic unit replacements or repairs, literally all in the last 2 months or so, on 2017 model Tiguans.

Have you heard back from your dealer Gladbach?

We just got a call from the dealer, VW have predictably agreed to cover all costs involved to replace mechatronics unit. But the part is on back order and will take up to two weeks to arrive! Gives reason to the thought that this could be an escalating problem if the parts supply has dried up...

Luckily I'm a long time VW owner and always keep a backup car [emoji39]

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[Gladbach]

Not yet, it's been a week, the dealer said it could take up to 2 weeks to hear back from VW. How long did it take them to get back to you? Happy for you that they've agreed to cover the 100% of the repair costs. Also makes me more hopeful.

[Lindsay]

Not yet, it's been a week, the dealer said it could take up to 2 weeks to hear back from VW. How long did it take them to get back to you? Happy for you that they've agreed to cover the 100% of the repair costs. Also makes me more hopeful.

Yeah it was one week. Hopefully you hear back soon!

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[Lindsay]

So we're STILL waiting for an eta on the new mechatronics unit.. Dealer thinks it might be another month, which to me realistically means after Christmas [emoji31]
Our dealer is pressuring VW to provide us with a replacement car.
I wouldn't say no as my S Class is costing me $150 a week in petrol!

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