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**OZROD** · 14-09-2018, 01:39 PM

Mazda has moved to a 5 year warranty.
Vehicle Warranty | Mazda Australia

**doc_777** · 14-09-2018, 01:46 PM

IMO the ones with the longer warranties are generally the ones trying to convince the marketplace that they have a quality product. Obviously there are some exceptions (Mazda for example), but as a generalisation I think it’s pretty much true.

if the marketplace demands something, manufacturers will respond. Take CarPlay for example - Mazda and Toyota pretty much aren’t interested in it for Australia because people don’t walk out of a dealership because they can’t get CarPlay. But they won’t step foot in a dealership to start with if they aren’t convinced the warranty support is what they need... my opinion only of course.

**Rooboy** · 14-09-2018, 01:50 PM

Yep - Mazda moved to a 5 year warranty at the beginning of August.

**FastMitch** · 14-09-2018, 08:09 PM

Originally posted by OZROD View Post

Mazda has moved to a 5 year warranty.

Originally posted by Rooboy View Post

Yep - Mazda moved to a 5 year warranty at the beginning of August.

My bad ...

typo - fixed

**Ozsko** · 14-09-2018, 08:45 PM

I posted this in GD and I am surprised only one has responded at all with all the bitching and moaning on Volkswagen customer service and warranty problems

VW Australia to offer refunds, replacements for 'major defects'

**JustCruisn** · 15-09-2018, 07:39 PM

Originally posted by Ozsko View Post

I posted this in GD and I am surprised only one has responded at all with all the bitching and moaning on Volkswagen customer service and warranty problems

VW Australia to offer refunds, replacements for 'major defects'

For 60 days only.

**Umai Naa!!** · 15-09-2018, 07:58 PM

Just means they'll tell the dealers to aim the parts cannon at it to avoid replacing it.

Every car can be fixed. Just depends how much money they're prepared to spend in doing so.

However, I refuse to apply the 'lemon' tag to anything less than a structural fault that can't be practically repaired.

**Ozsko** · 16-09-2018, 01:53 AM

Originally posted by JustCruisn View Post

For 60 days only.

How long do you think it should be?

**FastMitch** · 16-09-2018, 09:25 AM

Originally posted by Ozsko View Post

VW Australia to offer refunds, replacements for 'major defects'

"... the brand offer refunds or replacement vehicles within 60 days of purchase if a “major failure” occurs ..."

I wonder what definition the ACCC or VW use as major failure to trigger a replacement new car ?

**doc_777** · 16-09-2018, 09:31 AM

‘Major failure’ (major problem) has a legislative meaning under Australian Consumer Law

Repair, replace, refund | ACCC

**FastMitch** · 16-09-2018, 02:40 PM

Originally posted by doc_777 View Post

‘Major failure’ (major problem) has a legislative meaning under Australian Consumer Law

Repair, replace, refund | ACCC

Repair, replace, refund | ACCC
----------------------
What is a major problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is significantly different from the sample or description
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
it is unsafe.

A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.
----------------------

Does what some people have posted as issues be fined as a Major Problem as defined above ?

Tiguan needs a new (under warranty) steering control arm

Discover pro screen internal crack?

**doc_777** · 16-09-2018, 02:45 PM

Originally posted by FastMitch View Post

Repair, replace, refund | ACCC
----------------------
What is a major problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is significantly different from the sample or description
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
it is unsafe.

A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.
----------------------

Does what some people have posted as issues be fined as a Major Problem as defined above ?

Tiguan needs a new (under warranty) steering control arm

Discover pro screen internal crack?

i think the key works here are “...and can’t easily be fixed within a reasonable time”

I would think that parts which can be ordered and replaced within a couple of weeks is reasonable. Other opinions may vary.

**FastMitch** · 01-10-2018, 12:45 PM

*** VW Australia is offering a limited promotion of 5 Years Warranty on selected models ***

>> VW Special Offers | Car Deals & Discounts | Volkswagen Australia

*5 Year Warranty available at no additional cost on new Model Year 2018 and 2019 stock vehicles sold and delivered by 31/12/2018. Conditions and exclusions apply, click here for full details.

Come on VW, make the 5 Year Warranty a permanent offer !!

**JustCruisn** · 01-10-2018, 06:35 PM

Originally posted by Ozsko View Post

How long do you think it should be?

10 years would be nice.
But really how likely is a major defect to show itself in the 1st 60days of ownership ? Maybe 6 months would be a more realistic time period.

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