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Gday Guys,So Ive got a 6 month old White Golf R which i love, unfortunately on Thursday night whilst visiting the Central Coast for a friends wedding the next day, my friend and i went to the local pub/bottle shop to get a few beers and when returning to my car we jumped in and hit the start button and nothing...... then a error message came up on the dash "STEERING LOCK FAULT STOP" then another "MOVE STEERING" the steering was moving fine but no ignition or anything else.
So after a call to VW assistance and an hour later a driver arrived who couldn't do anything to help( this is another story which i will fill you in on after i speak with VW Australia tomorrow) it was decided the car needed to be towed, he took the car out of Park which he ripped my dash apart to do but he couldn't turn off my park break. this is when he told me he would organise a tilt tray tow truck and they would skull drag my car up which i said there was no way this was happening. so after some arguing and some phone calls, he tells me a tow truck is on its way with jockey wheels to safely move the car then he left me there, a few hours later a tow truck turns up and he had nothing with him and said he wouldn't move the car until the brakes have been release which i agreed, so now my cars stays where it is for the night.
so luckily i had a place to stay and the next day i borrowed a friends car and drove to the local VW service centre 30 mins away and was told they couldn't do anything and i needed to get the VW assistance guys back to disable the park break and tow it to them.
The next guy that arrived and was great he disabled my park break and organised a tow for me, this unfortunately is now around 1 pm when my car finally gets on the truck on its way.
So i rang the service centre to ask what was wrong and they confirmed they had the car and hadn't looked at it yet around 3:30, so I waited to hear whats now going to happen as I need to be able to drive back to Sydney on the Saturday and go back to work or sort something else out, at 5pm i rang back to find out everyone had gone home and i am now have no idea whats happening and im stuck.
So i ring VW assistance to ask what to do, when i was told that you get a hire car, up to 3 nights accommodation and or a $100 when you break down 100kms or more away from home. I was then told I didn't qualify for this as I broke down 98kms from home and thats it end of story, so I own a 6 month old $60k car that has broken down and i have been totally abandoned on the central coast.
Im lucky i have a friend that lives up there that has very generously lent me a car to get back to Sydney.
Im very disappointed that this situation can happen, I understand that cars do have problems but the way i have been treated has been terrible. Tomorrow I will be contacting VW Australia to see what they are going to do about this.
On a side not has anyone heard or seen this fault and have any idea what was the problem
So after a call to VW assistance and an hour later a driver arrived who couldn't do anything to help( this is another story which i will fill you in on after i speak with VW Australia tomorrow) it was decided the car needed to be towed, he took the car out of Park which he ripped my dash apart to do but he couldn't turn off my park break. this is when he told me he would organise a tilt tray tow truck and they would skull drag my car up which i said there was no way this was happening. so after some arguing and some phone calls, he tells me a tow truck is on its way with jockey wheels to safely move the car then he left me there, a few hours later a tow truck turns up and he had nothing with him and said he wouldn't move the car until the brakes have been release which i agreed, so now my cars stays where it is for the night.
so luckily i had a place to stay and the next day i borrowed a friends car and drove to the local VW service centre 30 mins away and was told they couldn't do anything and i needed to get the VW assistance guys back to disable the park break and tow it to them.
The next guy that arrived and was great he disabled my park break and organised a tow for me, this unfortunately is now around 1 pm when my car finally gets on the truck on its way.
So i rang the service centre to ask what was wrong and they confirmed they had the car and hadn't looked at it yet around 3:30, so I waited to hear whats now going to happen as I need to be able to drive back to Sydney on the Saturday and go back to work or sort something else out, at 5pm i rang back to find out everyone had gone home and i am now have no idea whats happening and im stuck.
So i ring VW assistance to ask what to do, when i was told that you get a hire car, up to 3 nights accommodation and or a $100 when you break down 100kms or more away from home. I was then told I didn't qualify for this as I broke down 98kms from home and thats it end of story, so I own a 6 month old $60k car that has broken down and i have been totally abandoned on the central coast.
Im lucky i have a friend that lives up there that has very generously lent me a car to get back to Sydney.
Im very disappointed that this situation can happen, I understand that cars do have problems but the way i have been treated has been terrible. Tomorrow I will be contacting VW Australia to see what they are going to do about this.
On a side not has anyone heard or seen this fault and have any idea what was the problem
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