June/July 2013 7-Speed DSG Recall: Frequently Asked Questions

[segan5]

Yes got mine this morning that says yes our car is part of it and they will contact us when parts arrive.

Came home from work today and found the letter waiting for me in the letter box

[Bel]

Likewise..

[Ryan_R]

None here

edit, arrived the next day

[bull]

Hi. Received mine . My VIN no.WVWZZZ1KZCP004028
I am accepting their apologies for any inconvenience this may have caused me. I love them ? Don't you ?

[bnescooter]

Received my letter yesterday. I've had the shudder a few times but no complete power loss thank goodness. I'm not sure if it's connected but I've started getting a loud thud if the car hits a slight depression or bump in the road under acceleration.

I also had the DSG firmware updated at the last service, did they introduce some torque control? With traction control off if you start to get some wheel chirp it seems to still drop the power and change gear?

Some of you may have viewed this, not sure I'm going to be a repeat VW customer unless there is some serious attitude readjustment with the CEO / Board in Australia - Volkswagen Australia Defective DSG Recall - YouTube

[thewafflecaust]

So I got my letter, its a letter telling me another letter is coming.

Volkswagen is currently preparing the campaign and will contact you in writing again when the required parts for your vehicle are available. If, in the meantime, should you experience a problem with your vehicle please contact a Volkswagen dealership.

[Guest001]

So I got my letter, its a letter telling me another letter is coming.

Well at least you know they know your vehicle is in the recall.

You didnt expect an appointment date to fix it did you.

They probably need a bit of time to get 28,000 mechatronic units made let alone delivered to Australia and distributed around the dealers

[minke]

Well at least you know they know your vehicle is in the recall.

You didnt expect an appointment date to fix it did you.

They probably need a bit of time to get 28,000 mechatronic units made let alone delivered to Australia and distributed around the dealers

And probably focus on vehicles which are currently no more useful than a giant paper weight which can also produce heat.

[Guest001]

And probably focus on vehicles which are currently no more useful than a giant paper weight which can also produce heat.

Do you own one or just slagging off

Mine has given no trouble along with thousands of others.

All Makes have problems and recalls Its how the maker responds and VW have failed with this.

I have no hesitation in driving mine and it has never let us down in any way.

[minke]

Do you own one or just slagging off

Yup - MY13 GTi

Mine has given no trouble along with thousands of others.

Excellent to hear

All Makes have problems and recalls Its how the maker responds and VW have failed with this.

I have no hesitation in driving mine and it has never let us down in any way.

Indeed their response has been less than stellar here in Australia. And the effect will be resale values in years to come the 2009-2012 range of Golf etc will always have a cloud over their head.

My response was really to point out that cars that are currently under the recall but arriving on flatbeds will get priority first - As they should and that anyone with a VW is still propelling itself in a satisfactory manner will most likely have to wait.

[pologti18t]

My response was really to point out that cars that are currently under the recall but arriving on flatbeds will get priority first - As they should and that anyone with a VW is still propelling itself in a satisfactory manner will most likely have to wait.

Well, that's obvious. How many are currently arriving on flatbeds?

[Guest001]

My response was really to point out that cars that are currently under the recall but arriving on flatbeds will get priority first - As they should and that anyone with a VW is still propelling itself in a satisfactory manner will most likely have to wait.

Didnt read like that It read more like VW were heaps of ***T

[Candyman]

Was told by the local dealer yesterday they would not be able to look at my car if it developed any issues with the DSG as it was not part of the recall.

They just don't have the time available for non-recall investigations. Our five year purchased factory warranty all seems overkill now that the "unofficial" back dated warranty is in place. Still, other crap will fail eh

Still need to find a local independant for servicing.

(I was talking to them about an issue with the rear sensors coming on and staying on - since resolved by resetting the headunit.)

[Transporter]

Well, that's obvious. How many are currently arriving on flatbeds?

Yeah.
It looks like many make their own stories.

[Hail22]

Apparently this mob reckon it'll cost VW Germany a good $170 million to fully complete the recall:

VW’s massive $170m recall bill | Platinum Direct Finance