Unbelievably bad delivery experience...

[emerald]

I suggest organising new car at least 2 months earlier! In my case there was no penalty in closing the lease early when starting a new one, but significant penalties if closing late. Ahhhh hindsight.....

[crackdawg]

That just isnt fair. A lot of the time, it is completely out of dealers control.

sorry??? i almost fell off my chair, while playing my violin.

a sale contract works two ways with conditions for both the buyer and vendor, if the dealer cannot maintain their side of the deal ie: provide the stock within an acceptable time frame then i'm afraid "being fair" has nothing to do with most peoples second largest purchase.

most car sales are sold on emotion, if a dealer takes advantage of that emotion then they deserve to lose the sale and look like n amateur.

[SnowMotion]

i had a van stuck on the Sydney docks for 6 weeks because it had the wrong sticker on the jack so did not meet ADR's and could not be released from the docks.
I suspect reading your story this may be a regular occurrence.
GL.

[Rosey456]

I bought my R from BRETT at South Yarra and he was great to deal with. No BS from this saleperson and cannot recommend him highly enough. In fact it was the only new car buying experience where I felt we both had a win as opposed to just the dealer.
Cant say the same on the service side. They can service the car very well, its just that service guys (the ones you actually deal with) have no clue other than taking your keys and handing them back on pick up. I like my service guy to actually know about the ins and outs of the car, these guys do not.
I dealt with Surabu doscklands for 10 years and the service guys knew everything there is to know and explained all to you rather than just reading off a work sheet.
Having said that I have friends with Mercedez & Porsches and their experience in service is similar to mine. Poor!

[mythik]

Cant say the same on the service side. They can service the car very well, its just that service guys (the ones you actually deal with) have no clue other than taking your keys and handing them back on pick up. I like my service guy to actually know about the ins and outs of the car, these guys do not.

A colleague bought his car from South Yarra as he lives nearby and is lazy and had the same experience with sales being great and service being monkeys.

He had a buzzing noise from his dash that they claimed to look at 3 times. He had a dashcam installed not long before and left it recording based on movement and the entire time they had the car and nobody touched it. Each time they claimed they 'fixed' it they hadn't set foot in the car or even opened the door. Suffice to say he took it elsewhere and they found there was a parking ticket stuck behind the dash causing the noise and resolved it.

Avoid.