Very Very disappoint with my new Golf 6 and Dealer

[Cossor]

I would like to make two points.
1. A manufacturing defect will hopefully show up very early in a product life. The worst types are intermittant faults.
2. In my case, VW asked me to participate in a quality survey. Came a few weeks after car delivered. A very good way to provide feedback re satisfaction level either with car or dealer.

[pologti18t]

I would like to make two points.
1. A manufacturing defect will hopefully show up very early in a product life. The worst types are intermittant faults.
2. In my case, VW asked me to participate in a quality survey. Came a few weeks after car delivered. A very good way to provide feedback re satisfaction level either with car or dealer.

Point 1 - exactly. Parts like this either fail early in their operational life, or at the end.

I think the dealers is doing all that he can... Mind you, as always we are only hearing one side of the story.

[dave_r]

Bloke, it's not a lemon.

You have a loan car, which is all the compensation required. The dealer seems to be doing everything right.

LOL I'll say! My last brand new car ate a tailshaft assembly near day 1 (and again another 3 times). No one ever appologised, or even gave me a loan car. Longest wait of the 4 "repairs" was over 2 weeks. Car disposed off and brand never to be purchased EVER again.

In the OP's case, it will be all good. Sounds like a minor issue that will be resolved. I've got a couple rattles, is it a lemon? Nah, the monkey doing the tint probably didn't refit the door trips properly (or left a knife in there lol).

[brisgtimkv]

I'm not biased to the dealer.

I'm biased to what is reasonable, and I'm heavily biased against the "compensation mentality" shown by so many of today's society.

In this case, the dealer is doing the right thing. The customer has a brand new car to drive around in while the repair is being carried out.

It's a bitch, yes, but we don't live in a world where everything is perfect, do we?

I've always said business would be perfect if it weren't for customers.......

business is easy if you look after your customers, you know, the people who keep you in business?

[hazrd]

I've always said business would be perfect if it weren't for customers.......

But without customers, business wouldnt exist

completely agree with all of the above. I understand all the frustration going around. But I would be seeing this fault as an "uncommon" fault due to the time its taking to get the part in, correct? If it was a known fault (which would be hard to identify so early in the release) then i would assume the OP would have his shiny new Golf back in his driveway by now

Be patient mate, VW's are great cars and definitely (as above) have a good rep for reliability, AND resale! I cant see this being a lemon in the future

[bm2amb]

Firstly, Thanks for all your comments and advises!

Hope to hear good news from dealer by tomorrow.

Will keep update the progress!

Has anyone had throttle related fault before?

[gerhard]

business is easy if you look after your customers, you know, the people who keep you in business?

It's not customers that keep you in business, it's your own persona which will attract or repel them. Business is easy???

FWIW I've been in my own business for 19 years, and have had dealings with thousands of customers. Most of them have been great, but as all business people will know, some customers are lemons, and some are downright obnoxious and overt liars. And worst of all, some bounce cheques and think it's funny - only two rsoles ever did that to me, and both regretted it deeply.

The same goes in reverse for business owners, of course.

[Umai Naa!!]

Agreed. It takes two to tango. One provides goods and/or services, the other one pays for it. You need co operation for it to work effectively from both parties. The automotive industry is no different.

[Corey_R]

Firstly, Thanks for all your comments and advises!

Hope to hear good news from dealer by tomorrow.

Will keep update the progress!

Has anyone had throttle related fault before?

I don't recall any posts about it in the MK6 forum in the past year...

[bm2amb]

22nd/Dec/2010 2:45pm Dealer called, Throttle Wire fitted in, But SAME Error again. VW Tech suggest replace the Engine Computer MAY fix the problem, Needs to order from Germany, will take 3-4 Weeks to arrive then fit-in.

Loan car needs to take back due to its Sales Department Demo Car.

VW Representative will contact me tomorrow morning.

Sounds its getting worst, What a Xmas for me

[walbjj]

Wow this isn't good news. I would be demanding a loan car at the very least now. 3 wks with no car. I would make then pay for a rental if they can't provide a loan car. Better talk to a supervisor

[Cossor]

22nd/Dec/2010 2:45pm Dealer called, Throttle Wire fitted in, But SAME Error again. VW Tech suggest replace the Engine Computer MAY fix the problem, Needs to order from Germany, will take 3-4 Weeks to arrive then fit-in.

Loan car needs to take back due to its Sales Department Demo Car.

VW Representative will contact me tomorrow morning.

Sounds its getting worst, What a Xmas for me

Oh "#@#@", That IS bad news
If VW want to keep their good name, why not immediatly fly one out?

Still at least we do not have dangerous accelerator problem as Toyota had with the Prious (and I think also Lexus). (Car taking off at high speed, can't pull up!)

[bm2amb]

Only 45KM ODO so Far..

But they refused to do a replacement,

maybe they can claim more workshop hours $$$ from VW AU???

[markwid]

But they refused to do a replacement.

Brand new car...fault that is unrepairable so far...out of "enjoyment" of purchased item for weeks...no end in sight.

Suggest you get some legal advice on this matter. You might be surprised at what a lawyer's letter can do in situations like this.

[Transporter]

Brand new car...fault that is unrepairable so far...out of "enjoyment" of purchased item for weeks...no end in sight.

Suggest you get some legal advice on this matter. You might be surprised at what a lawyer's letter can do in situations like this.

Sometimes less means more. I would let the dealer repair the car first before threatening someone with the lawyer. So far they have done nothing wrong and are working on it, what more could you want? I'm sure they do what they can.