Very Very disappoint with my new Golf 6 and Dealer

[bm2amb]

14th/Dec/2010 4:00Pm - Picked up my brand new GOLF 118TSI 6Speed
14th/Dec/2010 8:30pm - Went out for a ride
14th/Dec/2010 8:45pm - EPC Error Light Went On, HUD Engine Failure Please visit Nearby Worksop, Limited Speed on 5KM and Car was Shacking
14th/Dec/2010 9:55pm - Completed Pull Over and Wait
14th/Dec/2010 10:20pm - Restart the Engine, everything backed to normal
15th/Dec/2010 07:20am - Drove back to Brisbane Dealership for Check (ODO is 45KM)
15th/Dec/2010 08:20am - Service guy mentioned need to run the Diagnose to Sydney
15th/Dec/2010 10:30am - Service guy called, Throttle Control related Parts needs to be replaced, Parts will be in on Friday from Melbourne, Car will be already Friday Afternoon
17th/Dec/2010 01:00pm - Called Dealer followup, hasn't replace yet
17th/Dec/2010 04:30pm - Call from VW, Parts replaced, but still getting same error, have to leave till Monday
20th/Dec/2010 11:00am - Called Dealer followup, running Diagnose again, no ETA for my Car
20th/Dec/2010 12:40pm A Call from Dealer, Could be throttle sensor wire fault, ordered a parts...
21/Dec/2010 2:45pm Dealer Called, Parts just turned on 1Hr ago, May finished the fit-in tomorrow, and contact me tomorrow afternoon.
22nd/Dec/2010 2:45pm Dealer called, Throttle Wire fitted in, But SAME Error again. VW Tech suggest replace the Engine Computer MAY fix the problem, Needs to order from Germany, will take 3-4 Weeks to arrive then fit-in.Loan car needs to take back due to its Sales Department Demo Car. VW Representative will contact me tomorrow morning.

WTF, Brand New Car..and Return to workshop in 15Hrs...

and, Can't even find what the problem is till now.

They refused to replace the vehicle or refund.

Thinking to get lawyer or lodge to ACCC

Anyone had similar situation before??

I love Golf, My Golf III died few weeks ago. Now Dealer and VW is trying to disappoint me from many years great experience.

[elisiX]

Mate as bad as it sounds - these things just happen sometimes.

The best thing you can do is keep on their back and make it clear in writing that you expect some form of compensation for your troubles.

That is ontop of them providing you another service vehicle / demo car (whatever) to use for all days that the car is experiencing this issue.

If they dont come to the party at that level, get a solicitor involved or local ombudsmen etc.

[elisiX]

ps. You will not get a refund or permanent replacement vehicle and should not expect as such either.

[mikinoz]

Mate, I think everyone here would feel for the situation you are in, but in all honesty your car has a lot of components and sometimes a car slips through with an issue.

I think the best way to manage the situation is with a bit of firmness and diplomacy - threats and heavy handed tactics are not going to get you anywhere. Maybe speak to VW Australia, definitely you should get a loan car.

As far as the law goes, they are doing all that is required of them which is to resolve your issues as soon as they can. ACCC, fair trade whoever are not going to back you for a replacement car or refund over this - sorry to break that news.

I am sure it will be fixed soon enough.

[DreamensioN]

Unfortunatly "Lemon's" do happen from time to time.

The good thing is that they are fixing it up for you. I (think) in Victoria, they also have a "lemon" law. I don't know how many other Australian states have this though.

This was a bit of info I was able to dig up:
Victoria first to adopt ‘Lemon Laws’ | Car Advice | Reviews

[mikinoz]

Unfortunatly "Lemon's" do happen from time to time.

That is so, but it's hardly a lemon with a single fault? Otherwise every new car I have owned is a lemon!

[Capercat]

I recall my MK4 GTI gearbox failed with only 150kms traveled. The dealer returned the car I traded as the replacement until the GTI was repaired lol, it was a strange experience driving my old car having just bought a new car, anyhow the car ran perfect for the remaining 3 years I owned it.

[bm2amb]

What sort of compensation should I ask for?

Don't think they will extend my warranty to 6yrs.

Once the new car's major parts being teared down and put it back, would that causing small issues in the future???

[bm2amb]

I recall my MK4 GTI gearbox failed with only 150kms traveled. The dealer returned the car I traded as the replacement until the GTI was repaired lol, it was a strange experience driving my old car having just bought a new car, anyhow the car ran perfect for the remaining 3 years I owned it.

HI Capercat,

How long did you wait for till it all fixed?

[Capercat]

HI Capercat,

How long did you wait for till it all fixed?

From memory the replacement gearbox took only 3 working days to fit & test etc.

[hazrd]

trying not to sound like a broken record... but the above is all as correct as can be

i would assume they would give you a loan car to the equivelant until it is repaired (its only fair, especially considering you havent owned the car for more than 24hrs!!)... my pog was 2 days old and developed a knock, parts were going to take 3 days to get to the dealer, they gave me the keys to a new polo tsi for the time it was in the shop, and my pog was a 2nd hand purchase

[elisiX]

You will not get (nor are entitled) to anything for free like extended warranties etc so get that out of your head mate.

Get a loan car - insist on it. Enjoy the car when it's ready.

[mikinoz]

You will not get (nor are entitled) to anything for free like extended warranties etc so get that out of your head mate.

But all the best with trying! And if you do get something, let us know!

[STV4SYT]

Only Advice I can give is be firm but accommodating. Faults happen. They will do all they can to fix it and the last thing you want is to be put on some sort of blacklist for being a difficult customer.

[bm2amb]

Thanks for all advice mates! that really helps

I asked for a loan car, they gave a 2.0 TDI DSG.

20th/Dec/2010 12:40pm A Call from Dealer, Could be throttle sensor wire fault, ordered a parts from Sydney, Parts ETA tomorrow morning and fit-in afternoon

Will try my best see if I can get any compensate and let you guys know.

Does anyone know about placing throttle parts? Do they have tear down the whole engine or just something from interior?

Would hate to have lose parts noise after all....