VW Service couldn't wash my car due to water restrictions

[mudguts]

Dropped my car in for its free 1000km service and did not receive the free car clean. They say because of water restrictions I thought given QLD water levels are back to normal this had been lifted.

Is it a case of VW using the water restriction as an excuse to not provide car cleaning in the service?

Yes it is free but indirectly we have paid for a clean.

Did anyone in QLD receive the free car clean as part of the 1000km service?

[ConR]

dude, VW service dept had my car for three days..took apart the dash and passenger door, put it back together, and gave it back to me 5 times dirtier than how it was when I dropped it off to them

it's a matter of your service dept being lazy.

[craig_the_german]

Is there a 1000km service...free or otherwise????

[Corey_R]

No... there is no 1,000km service.
There is also no 7,500km service.

The first service with all Golf's is 15,000km.

If you're getting additional services for free, I wouldn't be complaining, not having the car cleaned due to possible water restrictions...

[night_flight]

my dealer told me to do 1500 km and then every 15 000km....even wrote that on the sticker (1500km). If I dont do it at 1500 km could it void the warranty?

[Prodigy]

I never used to let the dealer wash my car after a service, have heard a few horror stories of cars coming back with scratches and swirl marks from them using dirty chamois and cloths.

Interesting to hear there is no 1000kms service though as i'm sure my wrx went in for an oil change at 1k, obviously VW is different.

Edit: just checked, it was 5000 kms or 3 mnths.

[hoi polloi]

I had mine done just over a fortnight ago - I don't think it's a "service" as such as nothing even goes in the logbook... The list of items carried out is basically only fluid levels and just a check there are no bits falling off...

- Anthony.

[Umai Naa!!]

Ok, VW does not control what cars get washed. That's up to the dealer's descretion. So be careful who you start writing complaint letters to. Some dealerships wash every car that goes through the workshop, others only do certain customers' cars, and others don't wash cars at all.

As for the free complimentary service, it's something that the dealer does off it's own bat. It's not subsidised by VW like other manufacturers do. Of the dealers that do it (not all do), it's usually at 1,000klms or 1,500klms. It's pretty much only a kick of the tyres, a top-up of the washer bottle, a stamped service booklet, and a fresh sticker.

Anything you get out of a dealership for free should be taken with appreciation.

Hope this helps

[Corey_R]

my dealer told me to do 1500 km and then every 15 000km....even wrote that on the sticker (1500km). If I dont do it at 1500 km could it void the warranty?

Please read the manual.

Sorry to sound harsh here, but there are already 1,243,536 threads on when the first service is. I also already said it in my post above, but I'll say it again in another colour with the hope that people will read it this time.

The first service for all Golf's is 15,000km. There is NO required service before this.

Please don't make me have to close this thread

[Maverick]

Dropped my car in for its free 1000km service and did not receive the free car clean. They say because of water restrictions I thought given QLD water levels are back to normal this had been lifted.

Is it a case of VW using the water restriction as an excuse to not provide car cleaning in the service?

Yes it is free but indirectly we have paid for a clean.

Did anyone in QLD receive the free car clean as part of the 1000km service?

Surely if you live in SEQ you would be aware of the current restrictions?

You can't wash the car between the hours of 10am and 4pm or at all on Mondays.

[Maverick]

it's a matter of your service dept being lazy.

Actually it's a case of the service department following the same stupid water restrictions that everyone has to abide by and I doubt it has anything to do with being lazy.

[mudguts]

This is not a thread regarding whether or not there is a 1000km service for the golf. I was provided with a free 1000km checkup service including checks of oil levels, battery terminals, water levels etc. This is provided with all Golfs from Austral Volkswagen at Stafford in QLD.

I created the thread regarding the fact I did not receive a car wash as promised. I did not create this thread to debate whether or not the 1000km service is required.

I am very pleased to hear though that I received this extra service free and it is not a standard service provided by all Volkswagen detailers. Thumbs up Austral!

[mudguts]

Surely if you live in SEQ you would be aware of the current restrictions?

You can't wash the car between the hours of 10am and 4pm or at all on Mondays.

I was not aware mate as i fitted my property with a water tank

Thank you all for your comments. Sounds like they just had to follow the stupid water regulations in SEQ.

Interestingly the girl at the desk said they upgraded the cars flash. I have not noticed any difference, maybe it just removed some of the bugs in the previous car management system. My car was a May build.

[pologti18t]

I created the thread regarding the fact I did not receive a car wash as promised. I did not create this thread to debate whether or not the 1000km service is required.

If it was promised why didn't you say something when you picked the car up rather than complain on here?

[mudguts]

If it was promised why didn't you say something when you picked the car up rather than complain on here?

I did complain and they said it could not be done due to water restrictions. I posted it on here to see if anyone else experienced the same issue.