New Car used as a Demo

[mfl]

Someone sat in your car and turned the wheel a bit with no keys in the ignition and another child walked on the back seats.

I'm still yet to see any reason to get so upset, as I said you're carrying on like they killed a family member.

I would also be upset, if we didn't care about the cars we are buying, we could buy some other brands, for substantially less money, which would still get us from A to B.

What would also upset me, is the response from the dealer, it basically shows a lack of respect, new cars for some people, including me are a major purchase and a major event.

Hope it all ends well, enjoy the car.

[darkfriend]

I wrote a letter to the dealer about the state of my car when I picked it up- got no response. I guess that once you buy the car they no longer need your business...

[barrenjoey owl]

Picking up the car tomorrow..I'll keep you guys posted.

Hopefully there will be no brawl when negotiations take place lol.

Please don't bother, as maverick says your'e carring on about nothing.

Just wait until a grubby mechanic gets in it when you get it serviced.

I suggest yuo grow up a little and get on with your life. HTH

[Rob Burns]

Meh, not worth it.

[Tux]

Please don't bother, as maverick says your'e carring on about nothing.

I'm interested in knowing how the dealer reacted. I think the unfortunate thing was that he saw the people in his new car. Ignorance is bliss and had he not have seen people pawing all over the car obviously it wouldn't be a problem.. A wheel on my last new car was damaged whilst being driven onto the delivery truck and when I found out I demanded a new wheel rather than a repaired one. I was told by the dealer that I would be surprised how many cars have been damaged and repaired prior to delivery to the new owner.

Just wait until a grubby mechanic gets in it when you get it serviced.

I suggest yuo grow up a little and get on with your life. HTH

I suggest you learn some manners.

[COZ GTI]

I'm interested in knowing how the dealer reacted. I think the unfortunate thing was that he saw the people in his new car. Ignorance is bliss and had he not have seen people pawing all over the car obviously it wouldn't be a problem.. A wheel on my last new car was damaged whilst being driven onto the delivery truck and when I found out I demanded a new wheel rather than a repaired one. I was told by the dealer that I would be surprised how many cars have been damaged and repaired prior to delivery to the new owner.



I suggest you learn some manners.

Well Said.

[Maverick]

WTF? So you buy a new plasma in a box never viewed or touched by any one other than the machines who built it YET a sales person wants to tell you that when buying a 'NEW' car its ok for every man and his dog to be all over it.

I've seen (and created) some pretty ridiculous analogies in the past but this one definitely outdoes all of them.

The TV is mass produced on a production line, tested, packaged and doesn't leave that box until it hits your lounge room.

The CAR on the other hand takes 25+ hours to manufacture on a production line where thousands of components are installed with many chose by yourself, this is driven off the production line, covered with some plastic and driven to a holding area, it's then driven onto transport and transported and this may be repeated a few times. After this it's loaded onto a ship for a 6 week voyage where it may be unloaded and loaded again as well, it's finally unloaded where it's inspected, it has holes drilled into to fit compliance plates and has people all over the car, it's then loaded onto another truck for delivery to the dealer where it's put into a storage area before being prepped for delivery which can take some time and require the car to be driven all over the place by all sorts of people, it may have window tint installed, have it's wheels changes, may have a new headunit installed, bluetooth kit and so on. Finally after further work it's delivered to the customer.

So please tell us how the two processes for absolutely completely different items in any way, shape or form are related to each other?

My suggestion is that they supply you with a vehicle in stock that has not been on display OR they give a discount that is satisfactory to you.

Any why would they do this? The car was sitting in a showroom and the salesman does have a point. They have a car sitting in stock that the customer hasn't collected and it's costing them money. Why can't they put it on display rather than leave it outside in the elements? Would you rather it was outside in a car park where it could be damaged, hailed on or crapped on?

Another option is to cancel the order and be prepared for the bull **** reply of you have a contract. Your response should be that you are happy to meet your obligation as long as they meet theirs.

And what obligation is this? Where does it say that a new car has to come wrapped in a cardboard box from the factory?

I know it sounds aggressive, but clearly you are dealing with an idiot who thinks you are also an idiot. You have rights as a consumer and you have every right to be provided with a new car.

Every right? Please tell us what right he has because from where I stand he has no rights to a new car. Check with fair trading and the ACCC if you like but they will agree that he has no rights to a new car.

If of course this doesn't satisfy contact ACA and Today Tonight as they will side with anyone.

Sometimes I feel sorry for Volkswagen Dealers having to put up with customers that expect the most ridiculous things.......

[Corey_R]

The CAR on the other hand takes 25+ hours to manufacture on a production line where thousands of components are installed with many chose by yourself, this is driven off the production line, covered with some plastic and driven to a holding area, it's then driven onto transport and transported and this may be repeated a few times. After this it's loaded onto a ship for a 6 week voyage where it may be unloaded and loaded again as well, it's finally unloaded where it's inspected, it has holes drilled into to fit compliance plates and has people all over the car, it's then loaded onto another truck for delivery to the dealer where it's put into a storage area before being prepped for delivery which can take some time and require the car to be driven all over the place by all sorts of people, it may have window tint installed, have it's wheels changes, may have a new headunit installed, bluetooth kit and so on. Finally after further work it's delivered to the customer.

Although Maverick is often rather blunt on his replies, this is a very good point which differentiates cars from many other types of consumer product. On any new car, it has been driven and handled many times before you actually get it. So although the images of other people in his car in the showroom may have been a bit of a surprise, it isn't something that hasn't already happened many times before anyone receives their new car. At most, all you could expect is that the car is cleaned again if it has been soiled from the people inspecting the car in the showroom.

[emack]

Good point

[Super]

I agree with the OP, that it was poor form that theres some kid running around in the backseat of the car. I dont know what the proper outcome might be, because at the end of the day, the dealer will end up delivering a clean car as specified on the contract.

But thats not the issue here is it. For me, its poor form on the dealer's part because it negatively influences the customers' experience.

The CAR on the other hand takes 25+ hours to manufacture on a production line where thousands of components are installed with many chose by yourself, this is driven off the production line, covered with some plastic and driven to a holding area, it's then driven onto transport and transported and this may be repeated a few times. After this it's loaded onto a ship for a 6 week voyage where it may be unloaded and loaded again as well, it's finally unloaded where it's inspected, it has holes drilled into to fit compliance plates and has people all over the car, it's then loaded onto another truck for delivery to the dealer where it's put into a storage area before being prepped for delivery which can take some time and require the car to be driven all over the place by all sorts of people, it may have window tint installed, have it's wheels changes, may have a new headunit installed, bluetooth kit and so on. Finally after further work it's delivered to the customer.

I’ve also seen some ridiculous analogies All of the things listed are done to build, specify and deliver the car to you. How can you throw “random child running around in the backseat making a mess of the interior” in the same boat as "fitting a compliance plate"?!?

And what standard is that? The over the top standard, the normal standard, the average standard or ?????

How about the standard a reasonable person would expect! Obviously your definition of reasonable appears to be different to the OP.

[Maverick]

I agree with the OP, that it was poor form that theres some kid running around in the backseat of the car. I dont know what the proper outcome might be, because at the end of the day, the dealer will end up delivering a clean car as specified on the contract.

But thats not the issue here is it. For me, its poor form on the dealer's part because it negatively influences the customers' experience.

It does if the customer let's it, best to move on and enjoy the new car and not worry about what is really a non event.

I’ve also seen some ridiculous analogies All of the things listed are done to build, specify and deliver the car to you. How can you throw “random child running around in the backseat making a mess of the interior” in the same boat as "fitting a compliance plate"?!?

I didn't say it was the same but realistically many worse things would have occurred to the car since it was manufactured but the car would be cleaned and delivered as a new car. You have wharfies that thrash the cars on and off the ships but there is nothing you can do about it so why worry about it?

How about the standard a reasonable person would expect! Obviously your definition of reasonable appears to be different to the OP.

How about you read what I've written throughout this thread for a start, I said I wouldn't be happy about it but if you're expecting the dealer to give you a BJ to make up for it I think you're going to be disappointed and it's best to move on as it's not worth destroying your relationship with the dealer over such a minor matter.

[Transporter]

I think that is really time to move on! Five pages about someone else than original buyer seating in the car before delivery? Unless you hear dealer's story and people who sat in the car, you can't be the judges!

Move on!

[Corey_R]

I think that is really time to move on! Five pages about someone else than original buyer seating in the car before delivery? Unless you hear dealer's story and people who sat in the car, you can't be the judges!

Move on!

Yes, this sounds like a good idea!
The most recent post from the OP was on Saturday...

Picking up the car tomorrow..I'll keep you guys posted.

Hopefully there will be no brawl when negotiations take place lol.

So we'll wait to hear what RGFC1986 reports back with...

[V6Passat]

Maverick..take a pill and relax. Yes the anology is extreme, but thats the point. When i make a significant purchase, like a new car, i expect a new car. That is, one which has not been sitting in a show room being used for who knows what. If i as a buyer accept whats on the floor, then thats different. If on the other hand i order and have to wait for a new car, then this isnt accetable.

You can put up with crappy service and being treated poorly. Me on the other hand will not.

Cheers

[Highlander]

Not all dealers work this way. It's SOLD...it's LOCKED

Maverick..take a pill and relax. Yes the anology is extreme, but thats the point. When i make a significant purchase, like a new car, i expect a new car. That is, one which has not been sitting in a show room being used for who knows what. If i as a buyer accept whats on the floor, then thats different. If on the other hand i order and have to wait for a new car, then this isnt accetable.

You can put up with crappy service and being treated poorly. Me on the other hand will not.

Cheers

I wouldn't be happy either. My CC has done just over 10000kms and still no one has sat in the back seat (except me when cleaning the inside of the rear window)

Totally different experience at my local dealer. Blue R on the showroom floor with NO PLATES. Car was locked and when I asked for a good look at the car, the salesman (with whom I have a very good relationship) said "Sorry it's sold and it's policy to lock them up once sold, It's not our car any more"

Last sentence is the key. "It's not our car any more"