Golf 118 TSI Engine Failures and Service Campaign 24S4

[Megan]

So disappointed VW Australia!

I purchased my Golf wagon less than 4 ½ years ago…with 72100km on the clock. There were issues that were diagnosed (“misfiring & running rough”) and repaired before I drove it home (“Removed all pistons and inspected found no damage marks but found cylinder bore scored. Removed and replaced base (long) motor as per DISS advice, tested OK. Replaced all injectors as advised.”) Work carried out at VW Osborne Park
Then at almost 78000km, I returned it to be serviced, reporting a shudder between 2nd & 3rd gears. That was repaired under warranty (“Vehicle presented with shuddering/jerking on take off and acceleration. Carried out GFF and checks to transmission electronics, all ok. Shuddering coming from multiple clutch assy due to clutch material prematurely wearing out. Removed gearbox and replaced clutch pack.”) REALLY?? Relieved it was under warranty, but REALLY whole new clutch assy at less than 80000km!? Work carried out at VW Osborne Park
I took it for a service in Feb 2016 at 98483km, reporting again a shudder between 2nd & 3rd. Although this was occurring regularly when I drove it, the mechanics were unable to find it?! (“On inspection of the shudder…the technician has been unable to confirm any fault at the time of testing. The vehicle was test driven and then a full diagnostic scan was carried out. No faults have been found or recordered (sic)…” ) I was advised if I could replicate it (!?) to bring it back in. Work carried out at VW Melville
Just before Christmas, took it to be serviced at 126520km. Once again I reported the shudder, and also the engine warning light was on. This time the shudder was confirmed as an “irrepairable (sic) malfunction of double clutches”! LESS THAN 50000km AFTER THE WHOLE THING WAS REPLACED!?!? So two clutch replacements in less than 130000km?! It was pointed out that had VW Melville picked it up, it SHOULD have been dealt with under warranty then!
The engine light was diagnosed as a compression issue, recommending the pistons be removed to check for damage! AGAIN??!? From what I was told VW Australia have since realised that the pistons used to replace the originals were substandard!! And again less than 50000km later they need to be replaced!! Work carried out at VW Mandurah
After considerable effort by the VW Mandurah Warranty Manager (Thanks Leonie) AND a long phone call myself with VW Australia Customer Care, during which I explained all of this (allegedly my case was ‘escalated’ to THE Management Team). They have offered to pay for the parts for both issues (rightly so given they are FAULTY!!) but I apparently still have to wear the cost of 80% of the labour??!
Having been a loyal VW driver for years, my husband also has one…and having worn the extra expense of going to VW dealerships for servicing…I am now having to pay the bill for work that is a direct result of either poor parts or poor workmanship (OR BOTH!!)
Given the brand damage that VW have done to themselves – I am incredulous that they won’t go further to repay the loyalty of people like me who have been brand ambassadors forever! We are currently looking to buy a new car, and I am sad to say that as a direct result this appalling experience, it is unlikely to be a VW.

2010 Golf Station Wagon 118 TSI 1.8l

[Sosotired]

Exactly the same thing happened to me over Christmas, same prognosis and same result from VW.

Trawling through forums on this issue it is unbelievable how long this issue has existed, how many people have posted and how little response from VW. For superior German engineering, it really stinks. and yes I loved my Golf until a month ago too. Now I wouldn't recommend them nor buy another.

Keep pushing VW, give them a hard time. Don't accept their first second or third "No"

[Sosotired]

GOOD NEWS POST
VW phoned this morning. My Goodwill claim had been re-assessed by "management" and they will be contributing 75% of the repair cost (parts and labour). So people keep pushing, don't accept no. Quote ACCC at State Consumer affairs. Get yourself blocked on their Facebook page ( I did 😂 ) make them do the right thing.

[Sosotired]

Volkswagen isn't going to pay out on a 7 year old car with an incomplete service history. They're looking for any reason not to pay a cent these days as they're flat broke paying for dieselgate.

Just read the last 6 months of this thread and you'll find how many people have had their claims rejected. Goodwill warranty is a thing of the past and you have to be willing to take VW to court to get any money out of them. Unfortunately that's the way it is.

I managed to get a Goodwill claim through. It is still possible thankfully 🙏

[ExplosivePeacock]

Just got car back yesterday runs well now. Only had to pay $375 for new timing chain and tensioner and components. Claimed goodwill they payed all parts and 60% of labour.


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[ExplosivePeacock]

Was cleaning the car todya and found two recall stickwrs in the boot. One has recall code 37g7 date 28/8/12 and the other stickers has recall code 35c1 date 02/10/15. Any idea what these were for???


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[BIGTYM]

I picked up my MK6 Jetta 118 1.4TSI at the end of September '16 completely unaware of this issue. Did a Preiinspection through RedBook and they picked up a small oil leak which they told me shouldn't raise too many concerns. After taking my car for its first minor service at an APR dealer in Melbourne, I was informed I would need a rebuild. I was gutted super ****ty start to my first VW experience.

Car is going in for the rebuild on this friday, will post results once its back on the road.

[BIGTYM]

[Sosotired]

I picked up my MK6 Jetta 118 1.4TSI at the end of September '16 completely unaware of this issue. Did a Preiinspection through RedBook and they picked up a small oil leak which they told me shouldn't raise too many concerns. After taking my car for its first minor service at an APR dealer in Melbourne, I was informed I would need a rebuild. I was gutted super ****ty start to my first VW experience.

Car is going in for the rebuild on this friday, will post results once its back on the road.

What make Year is it?
Are VW paying anything towards repair?
Guess being second owner they won't play ball 😡

[church]

Just a quick update on my situation. After almost a week, I got a call from someone at VW Australia. They agreed to cover the diagnosis fee which was over $1K. The engine has been stripped and I have been given a long list of repairs including 1 new piston, head gasket, timing chain tensioner, some turbo pipework, exhaust pipework, etc. I will try to get to VW to inspect the car and also get in writing the list of repairs needed. I have been quoted over $6K to fix the car up. They will be putting in a claim for good will and we will take it from there.

[ope126]

Just a quick update on my situation. After almost a week, I got a call from someone at VW Australia. They agreed to cover the diagnosis fee which was over $1K. The engine has been stripped and I have been given a long list of repairs including 1 new piston, head gasket, timing chain tensioner, some turbo pipework, exhaust pipework, etc. I will try to get to VW to inspect the car and also get in writing the list of repairs needed. I have been quoted over $6K to fix the car up. They will be putting in a claim for good will and we will take it from there.

Great outcome! Keep us up to date!

[ope126]

I picked up my MK6 Jetta 118 1.4TSI at the end of September '16 completely unaware of this issue. Did a Preiinspection through RedBook and they picked up a small oil leak which they told me shouldn't raise too many concerns. After taking my car for its first minor service at an APR dealer in Melbourne, I was informed I would need a rebuild. I was gutted super ****ty start to my first VW experience.

Car is going in for the rebuild on this friday, will post results once its back on the road.

Quick question mate, what is the Build Date (not Compliance Date) of your Jetta?

[lachlanmc]

2011 118TSI post - with a difference - please help

Hi all.

Car details:
2011 118tsi DSG - Comfortline - Sportspack
<70,000km

So, I've read through the threads here, and have a slightly unique situation, need advice.

I had a service from K-Mart in South Melbourne (they actually came recommended). Typical shudder problem. Included in service was new spark plugs. I was going to do the coils myself, so ordered the parts.

When I got the car back, and parts arrived, I popped the hood to change coils, and saw that an air intake pipe was damaged and disconnected. I also saw that they ripped the coils out with multi-grips, and tore the heads up. Except for the 1st, which is inconveniently tucked beneath a rigid pipe. So I assume they were too lazy to remove it, and just left the first plug untouched.

I noticed several slack, shoddy work which I won't bore you with. But I called to complain, and agreed I'd bring it in the following week to go over it, and talk about a reimbursement.

I used the car typically for the week, including a trip to Lorne & back, and on the Saturday when I went to drive it, it sounded like a second higher rev was happening. It also failed to move up though the gears normally. So I pulled it in, and decided to take it to the service centre first thing Monday.

Monday, it wouldn't start. Roadside suspected flooding. Tow truck guy had an engine error decoder, and it said Air Intake Pressure Loss. I pointed out the loose fitting/ torn pipe, and he (knowing more than me) suspected soemthign else. He poked around the back of the engine, and found another hose disconnected. He fixed it, and tried to start, still wouldn't.

It was towed to K-Mart, and they couldn't figure out what it was. Thought it was a fuel pump problem. They eventually conceded defeat, and towed it to VW South Yarra. I've explained to them what happened, and asked them to contact me before KMart.

They have called today, and identified engine compression issue in chamber 2 & 3. They have recommended a partial engine tear down to identify cause. I asked if this could have stemmed from the shoddy service, and he felt it wasn't anything to do with it.

I'm not sure if there's a code amongst mechanics to never indicate fault of each-other, but thought I'd reach out and see if anyone has advice about what could have happened, and the best way to go about it.

I think it's too big a coincidence that this has happened within a week of a crappy job of a service. Should this issue have been picked up by K-Mart if it was already present?

Any help would be greatly appreciate.

Cheers,
L.

[CraigR]

Well that sucks.

I don't see how the service would be relatable to the low compression, unless something had dropped down the spark plug hole and damaged the cylinder wall/piston ring.

There are several reasons for an engine to lose compression, you/VW have to figure out why that happened. If kmart put the wrong oil/non-approved oil in your car and it has cause engine damage, then they are absolutely to blame. There could have been debris entering the combustion chamber via the disconnected intake pipework, thus damaging the cylinders. I would have take photos of all of the shoddy work, and attached them to an email with a please explain to kmart.

This (for me) reinforces that expensive servicing from either VW or a specialist really isn't that expensive, it's only expensive when you cheap out and backfires, leaving you with a big expensive mess that kmart will not only deny causing, but won't lift a finger to help out - if they are deemed to be at fault.

The partial engine tear down will be head off to inspect the cylinders for score marks/damaged rings. I don't really think you'd have to strip it down to find the culprit. A compress and leak down test should point to the source.

[VW Convert]

I won't comment on what K Mart may or may not have done (although I would never trust my VW to a generalist service centre) but there's a gazillion posts about 1.4 TSI engines and loss of compression on this and other forums. The issue is a known issue with VW and you may (and I emphasise may) depending on service history, age, mileage and which way the wind is blowing be able to get some sort of contribution from VW (unless of course it is determined that K Mart did something to cause the issue which would seem fairly unlikely).

There's 104 pages of rivetting reading in this thread on the subject that should assist you in deciding a course of action:-

http://www.vwwatercooled.com/forums/f112/golf-118-tsi-engine-failures-service-campaign-24s4-44540.html

Cheers

George