How does anyone buy a new car?????

[Guest1306]

Re: How does anyone buy a new car?????

Ok for you VW sales guys out there ,how much personally in the hand (dollars) is the sale of each GTI worth 48K onroad to you if you make your monthly numbers .

$100

Your average sales consultant is paid a percentage of the gross profit on a car. Anything from 8% - 16%. But if a deal makes no money, as any deal with a 8% or more discount would, then the sales consultant gets paid 16% of nothing. Most dealerships will have a minimum commission of $100.

[hoi polloi]

After the experience yesterday morning, the drive home was heavenly, the car is brilliant, we just love it....

As for the dealerships...they can go to hell.....

Just remember that you'll still be loving the car long after the gripes about the dealer are (all but) forgotten..

- Anthony.

[alebonau]

Well the day finally came yesterday for the delivery of the long awaited new Golf.

As the salesman we had signed the deal with had since left the dealership, we seemed to be dealing with the Sales Manager in the final days of the deal...before the car was to be delivered...or so we thought.

I had arranged with the Sales Manager of the dealer ship to take delivery of our new car on Saturday morning at 8am (he insisted that it be 8am as he said the yard sometimes got busy later in the morning and they wouldn't be able give us the time needed for the hand over....fair enough I thought)

As we had to drive almost 100km to the dealership in question I rang the dealership Friday afternoon to ensure that the car was ready for delivery and that everything was in order.....yes sir your car is here and ready for delivery.

We were up at 5.30am yesterday in anticipation of taking delivery of our new car. We arrived at the dealership at 8am as arranged, looked around, couldn't see our car. I walked into the show room, introduced myself and explained that I was there to pick up my new Golf...the United Grey TSI with the custom Euro plates on it...

"Oh ok, i'll take you up to it" said the salesperson who walked us up the middle of the yard and there, sitting amongst other cars was a United Grey TSI.....not washed, not cleaned, the interior was a mess - full of paper, plastic, card board....everything you would find in a car just off the boat, no personalised plates, infact no plates at all.

My wife asked, if that was our car, I checked the VIN number and confirmed that it was our car.....and she broke down and cried...the car was a disgrace!!!!!! and it was apparently ready for delivery.

The salesperson who was going to do the handover said in a matter of fact way that she would "grab some plates to stick on it and you'll be away"

At this point I saw red and threw the keys back at her and said that the car was an absolute disgrace and they should be ashamed of themselves about to deliver a car that had obviously not even been detailed, let alone registered or prepared for delivery. I refused to take the car as it was and offered to come back in 4 hours and hopefully they would have their s*&t together by then. The salesperson appologised and admitted that they had "dropped the ball" - her words.

After 4 hours wandering around a shopping mall, trying to calm down we went back to the dealership to find our car ready for delivery, they way it should have been in the first place.

If VW want to portray themselves as a premium brand they need to lift their game not only in the pre sale but also the whole buying experience.

We have friends who have just (within the last week) taken delivery of a humble Falcon....during delivery the salesman was demonstrating the use of the remote to open the boot, only for our friends to discover a hamper full of choclates and wine...I don't expect that, but to clean the car after it arrives off the boat would be nice.

After the experience yesterday morning, the drive home was heavenly, the car is brilliant, we just love it....

As for the dealerships...they can go to hell.....

that is disgracefull. I would be doing 3 things post a situation like this.

1. write to volkswagen, let them know they need to know this is how they are being represented by a particular dealer ship of theirs.
2. I would post publically the name of the said dealer - people should be aware.
3. I would post on notgoodenough.com because it was not good enough !

all good and well they got their ****e together. but its not acceptable this kind of behaviour.

main thing you are happy wiht the car now and got that to enjoy it. many people probably will wash away thoughts of bad experience. But if do have the chance to follow through as above do. As people should not be able to get away with this kind of thing. And no one else deserves to be treated this way.

A car is a major expense, for many its second most major after a house. People deserve better.

ps congrats on the lovely new car for what its worth my gti I picked up a week or so ago, went just as you would imagine the car took them a few days to get ready and was imaculate and gave the instant pride of ownership of something new and awesome as it deserves

[MIRSAD]

And it was me who received the delivery gifts too Mirsad, those cakes were delicious.


Sent from my iPhone using Tapatalk

Deserved Dermot (not only by You but also by Shane, Ray, ...)

[craig_the_german]

Just a couple more points on this situation that I missed in my previous rant before I drop it and enjoy my car

The car was at the dealership over a week...arrived last Friday 16th Delivery was Saturday 24th.

The finance company sent 4 invoice requests before the dealership responded.....after I rang from New Zealand where I was working last week to sort this out.

I rang Friday afternoon to check if the car was ready...had they said, "not yet" it would have been no problem....but they lied.

And they admitted they dropped the ball.

No one should be reduced to tears when they take delivery of a new car.

1. Yes I will be writing to the Dealer Principle.
2. Yes I will be contacting VW

[craig_the_german]

went just as you would imagine the car took them a few days to get ready and was imaculate and gave the instant pride of ownership of something new and awesome as it deserves

That's it in a nut shell. When you are about to pick up a new car you should stand back and say to yourself "Wow, that's mine!" the instant pride you get when you see it for the first time.....we missed out on that.

[Tux]

that is disgracefull. I would be doing 3 things post a situation like this.

1. write to volkswagen, let them know they need to know this is how they are being represented by a particular dealer ship of theirs.
2. I would post publically the name of the said dealer - people should be aware.
3. I would post on notgoodenough.com because it was not good enough !

Sorry for being slightly off topic but I had a look at notgoodenough.com.au and read the following....

(from the site)

5 of the Best - Automotive
Automotive (Last updated November 09)
1. Kia Australia
2. Toyota Australia
3. Holden Australia
4. Hyundai Australia
5. Mitsubishi Australia

Try to avoid these:
Subaru Australia; Volkswagen Australia; Honda Australia; BMW

Wow, you'll note that the top 5 performers in the Automtive sector remain as before but in different positions. Congratulations to Kia!! Not good news for the repeat offenders though in Subara, Volkswagen and Honda - you've been warned.

Previous Top 5 (September 08 )
1. Mitsubishi Australia
2. Kia Australia
3. Hyundai Australia
4. Toyota Australia
5. Holden Australia

Try to avoid these:
Subaru Australia; Ford Australia; Volkswagen Australia; Honda Australia; Mercedes Benz


It seems that maybe some companies try a litter hard than others....

[Tux]

I've had a few new cars and bikes over the years and have only had one bad experience which was with my last bike. It was a rideaway deal from Honda and I'm sure they weren't making much money on the deal. When I arrived the salesman wasn't working and noone was interested in helping me. I had to take the paperwork to the RTA and get the thing registered myself. Seeing that I had travelled 200Km to pick it up I put up with it.

Picking up your new vehicle is normally the best part of the deal (IMO) and I'm really surprised the OP's dealer dropped the ball.

I know I am very appreciative when we get good service. Should it be a surprise when we get it or should we expect it?

[118TSI]

Hey everyone,

It seems I am also one of the growing VW owners who seems to get not enjoying the dealership experience. Have to agree with what been said, I have had 3 interactions with dealer on negotiating my GOlf, and it seem that your privileged to walk into there dealership, and the air or arrogance behind them(yes i know i am bucketing all the salesman and woman, but it seems to be a consistent theme over 3 dealership), the lack of communication within the dealership, was negotiating some extras and was told 3 different prices for tint, mats, Bluetooth from theh Salesman, Aftersales service girl, and the fill in Girl - which I have already brought up with the dealership. Just not happy whatsoever, needless to mention once i get delivery of my golf, a letter to VWA's MD, Training department, and the dealer principal is going to be in order!

Cheers S.....

[srl]

Terrible stories in here, but I'd like to share with you my experience with Denlo VW in Parramatta. Not all dealers are the bad guys.

After agreeing a delivery date, it slipped by a couple of days due to bluetooth kit not being available. No biggie. Then my finance company had some issues processing the finance in time, so I had confirmation of payment advice but no money in the dealer account as of the Friday night. I had been travelling all week, so was pretty tired but obviously looking forward to picking up the new car on Saturday.

As soon as I got off the plane Saturday morning, I called the dealer to see if funds had cleared overnight, but no luck. I suggested there must be a way to arrange delivery, such as a loan agreement and leaving my trade-in, but Denlo wouldn't budge. They had apparently had problems with finance on a recent sale, so weren't willing to release car until funds were cleared. I was pretty upset, probably exacerbated by my tiredness. I lost my cool with 'my' sales guy and a business manager. Not very proud of that.

On the Sunday, Denlo called to say that they had just discovered that the reversing sensors on the car weren't fitted. Needless to say, I was unimpressed but I admired the sales guy for making what I knew was a tough call. He gave me some options - delaying delivery or picking up the car as planned, and then they'd pick it up to fit the sensors. I chose option 2, because I was about to get on another plane and I at least wanted to have the car for a day before I flew out!

Money cleared Monday morning, so I arranged to pick up the car at 10am. When I got there, the car was in the showroom with a big red bow on it and a sign announcing me as the new owner. They had also been able to fit the sensors, albeit unable to match the body colour yet. I got a full run-through, signed the paperwork, and I had the chance to apologise to the sales guy and the business manager for my exchange with them both the previous Saturday. Then the sales manager came over, introduced himself, apologised for the inconvenience and gave me a bottle of Moet champagne. I was surprised and delighted. (They also took a photo of me with the car and emailed it to me that morning - which I promptly sent on to a few mates and family as a skite!)

Since that day a couple of weeks ago, I've only clocked about 400km on the car, due to more travel, and the dealer has sent out their guys to change the reversing sensors plates to match the colour. All up, it's been a good experience with some difficult circumstances and I happily recommend Denlo.

BTW, for those waiting, the GTI is a sensational car. I traded out of a BMW 325i E46 (which I loved) and the new Golf is such an exhilarating car. My biggest concern now is keeping my licence! The only thing I wish I had got was the Dynaudio, but I wasn't willing to order and wait, so I got the car with the nearest spec. albeit a 12/09 build. The Xenons are incredible, DSG is huge fun, and I'm enjoying DCC (although I think over time I will probably leave it in standard setting).

Again, sorry to hear about others' experiences with their dealers, and hope your unhappy delivery doesn't spoil the ownership.

SRL

[alebonau]

wow nice story srl ! always like a happy ending

nice touch with the dealer, obviously trying very hard to make ammends.

ps I know what you mean re foregoing a few options. I let go thoughts of dynaudio and ACC and took a sunroof and leather instead. Much to my joy actually two options am very much been enjoying. and very thankfull was forced to take them as an alternative to a 5 month wait hehe

amazing to hear that the gti is a blast coming from a bmw 325 ! a lovely car too, am absolutely loving my gti. definitely the best car have owned. one that will continue to bring a fair bit of joy and pride of ownership for a fair while I think.

ps didnt realise parking sensors were a dealer option. maybe a good option for the wife hehe

[Maverick]

After the experience yesterday morning, the drive home was heavenly, the car is brilliant, we just love it....

As for the dealerships...they can go to hell.....

Talk about a cockup, I'd be following that up with the dealer principal at least.

I'm assuming this is Northstar?

[V6Passat]

yep here your pain. Brisbane dealers i am sure are the worst offenders. I bought my v6 Passat sight unseen and without a drive. Lucky for me the gamble paid off, cause it would be a long 4 years till the next new car! Good Luck.

[Corey_R]

Terrible stories in here, but I'd like to share with you my experience with Denlo VW in Parramatta. Not all dealers are the bad guys.

I actually have a family member who had a bad experience with Denlo (but read on!). They were trying to buy a Tiguan and got impatient with the salesman not getting back quick enough and then went to another local dealer in Sydney. That local dealer stuffed up majorly. Not only did they not even order the correct specification (wrong colour paint, leather, no fog lights, a few others I can't remember), they then took 3 months to get the tow bar kit in and fitted (which only happened after an escalation to the dealer principle), and since then their servicing of the car has been suspect (turbo > intercooler hose blew off literally within 3 days of a service). They're now wishing that they were more patient and ordered from Denlo...

...which just happens to be where I have had great experiences. Not only have I found the Denlo sales team to be very helpful, but their after sales service has also been great. I too would recommend them to anyone in the area

[craig_the_german]

Talk about a cockup, I'd be following that up with the dealer principal at least.

I'm assuming this is Northstar?

It wasn't Northstar...the other dealership on Brisbane's northside....and not Austral either