Problem golf and problem service

[mikinoz]

Will that still work given that the MK6 doesn't have screens on the aircon unit anymore ?

I have no idea, I may be wrong on that specifically. I'd be surprised if you couldn't get these values some how.

But I maintain, trying to research to help yourself with information is better when attempting to resolve an issue like you have here.

[barrenjoey owl]

Hey again,

A little while back I took the car back because the rain sensor was STILL not working properly (a fault I previousley mentioned in another thread). (2nd visit for this problem) and when I went to pick it up (after 24 hours without my car) they simply said no fault found again, after telling me last time that it has been a common problem and will be replaced no questions asked.

The bonnet fit and finish problem was however fixed and am happy for that.

However they completely refuse to replace the rain sensor. After telling them it sometimes drags across the dry window he came back with the pathetic excuse that I should NOT have the sensor set to on when its not raining to which I was gobsmacked. Not only this, but when its light rain, it will drag the wipers acros the window with barely any water on it, then when it teams down they wait LONGER. I cannot live with having a faulty rain sensor and no intermittent wipers as its driving me insane in light rain having to wipe it with the one touch wipe each and every time.

I rang VW customer assist who rang me back 2 days later saying theres nothing they can do about after investigating the matter.

On top of this my nearside rear speaker seems to be vibrating rather noticeably on high bass songs and I'm having troubles with the supercharger clutch making loud clicking sounds along with the car hesitating when it does this.

I'm tempted to sell the car now and am not happy what so ever. Its one thing to sell faulty cars, its another NOT to fix them, I don't mind products with faults as long as the customer service is there.

Does anyone think a letter to head office may help? Because I wont buy another golf if this is the way I'm going to be treated, the car I always wanted until I finally bought one.

I also find the face they want to charge you for a hire car it outrageous after spending $45k on a car that I'm without for a day because THEIR product is faulty.

Stoney!

Your investment is protected buy a 3 year 100k warranty. Further you are also protected by the Trade Practices act 1974 regarding faulty good and services.Riging VWA Head office will refere you to the above and the proper problem resolution proceedures.

There is no provison under either of the above to provide you with a courtesy car whilst recifying a fault with your car. The same apply for all faulty products eg TVs etc. Some Dealers MAY offer a courtesy car however they are under no obligation to do so. Some do some don't.

A faulty rain sensor is not a critical fault and you have other options available to you which can be found in your user manual which may resolve the issue simply and easily.

Stamping on the ground loudly and shouting out here about a bloody rain sensor switch sounds a lot like you're chicken little!

[brad]

Yep... There's pretty much an ombudsman for everything industry that has some type of customer service... and they generally look at all cases presented to them..

All I can think of is the MTAA, which is funded by the Motor Industry. It's like letting the criminals be the judge.

[Maverick]

Hey again,

A little while back I took the car back because the rain sensor was STILL not working properly (a fault I previousley mentioned in another thread). (2nd visit for this problem) and when I went to pick it up (after 24 hours without my car) they simply said no fault found again, after telling me last time that it has been a common problem and will be replaced no questions asked.

The bonnet fit and finish problem was however fixed and am happy for that.

However they completely refuse to replace the rain sensor. After telling them it sometimes drags across the dry window he came back with the pathetic excuse that I should NOT have the sensor set to on when its not raining to which I was gobsmacked. Not only this, but when its light rain, it will drag the wipers acros the window with barely any water on it, then when it teams down they wait LONGER. I cannot live with having a faulty rain sensor and no intermittent wipers as its driving me insane in light rain having to wipe it with the one touch wipe each and every time.

Is the window clean? Is it parked in areas where dust can build up over the sensor? If the dealer is saying the sensor isn't faulty there is nothing you can do. After my car is parked in the car park all day it can do a wipe as I drive off due to dust build up. Other than that it works fine as long as the windscreen is clean.

I rang VW customer assist who rang me back 2 days later saying theres nothing they can do about after investigating the matter.

If the dealer is saying NFF what else can they do? As others have suggested go to another dealer.

On top of this my nearside rear speaker seems to be vibrating rather noticeably on high bass songs and I'm having troubles with the supercharger clutch making loud clicking sounds along with the car hesitating when it does this.

The speaker isn't really a fault but can be fixed. Take the workshop foreman for a drive and show them the fault with the supercharger and if they don't think it's an issue get them to note it down and/or go to another dealer.

I'm tempted to sell the car now and am not happy what so ever. Its one thing to sell faulty cars, its another NOT to fix them, I don't mind products with faults as long as the customer service is there.

If that's how you feel after some minor issues perhaps you're better off selling it

I also find the face they want to charge you for a hire car it outrageous after spending $45k on a car that I'm without for a day because THEIR product is faulty.

No car manufacturer guarantees a free loan car, every car manufacturer states they are not responsible in the warranty conditions but most dealers offer loan cars for free or a few dollars a day. Excepting a free loan car is unreasonable.

What product offers free loan replacements when being serviced? Computers? Nope, Air Conditioners? Nope, Phones? Nope, Watches? Nope, TV's? Nope.. and so forth.....

[Christopher]

kindly provide any of the details you have to hand.

thanks in advance.

These are the details that I've got...

Write:
The Administrator of Vehicle Standards
Department of Transport and Regional Services
GPO Box 594
CANBERRA ACT 2601

Email: ombudvic@ombudsman.vic.gov.au

[brad]

These are the details that I've got...

Write:
The Administrator of Vehicle Standards
Department of Transport and Regional Services
GPO Box 594
CANBERRA ACT 2601

Email: ombudvic@ombudsman.vic.gov.au

The Canberra address appears to be the bunch that look after ADRs

The victorian one appears to be the state ombudsman, they investigate corruption. They couldn't give a fig about somebodies warranty woes.

As I thought, no such things as an ombudsman except for the Motor Industry funded Motor Traders Association.

[Christopher]

The victorian one appears to be the state ombudsman, they investigate corruption. They couldn't give a fig about somebodies warranty woes.

As I thought, no such things as an ombudsman except for the Motor Industry funded Motor Traders Association.

With the VIC one, I was of the mind that the ombudsman is basically industry oversite who also look into consumer complains, not just limited to corruption. i.e. if you look at the banking ombudsman for example, if a customer feels that a bank is overcharging them, they can complain to the banking ombudsman. It may not be a case of corruption by the bank, just the customer is concerned that the bank has done something wrong re fee calculation, etc.
So based on that, I would think that the same may apply here, if you think your warrenty is not being honoured, you could complain here... although I may be wrong..

[Skoda Convert]

Brad's right there is no ombudsman for the automotive industry, consumer affairs is the right direction anything else would be a waste of your and everyone elses time.

If you complaint is legitamate, lodge one with them and have them go to bat for you. Very simple process and would take you less time than what his thread has but it will not gaurantee you an outcome that pleases you. speaking from experience they tend to give the dealer the benefit of the doubt before taking any serious action so if you are looking for the magic silver bullet to fire at them this may not be it but it will eventually be resolved.

[brad]

With the VIC one, I was of the mind that the ombudsman is basically industry oversite who also look into consumer complains, not just limited to corruption. i.e. if you look at the banking ombudsman for example, if a customer feels that a bank is overcharging them, they can complain to the banking ombudsman. It may not be a case of corruption by the bank, just the customer is concerned that the bank has done something wrong re fee calculation, etc.
So based on that, I would think that the same may apply here, if you think your warrenty is not being honoured, you could complain here... although I may be wrong..

The >specific title< (telecommunications, banking, etc) Ombudsman does indeed look at consumer complaints but The Ombudsman generally looks at malpractice, corruption, etc. Look at the website & it should explain it better. My best mate works at the NSW Ombudsmans office & there are quite definitive borders as to what they will investigate (poor warranty service isn't in it). He often has to pull in ICAC and (can't remember the name but they investigate misuse of public money), the crime commission & several other investigative authorities in order to carry out their work.

[Maverick]

Brad's right there is no ombudsman for the automotive industry, consumer affairs is the right direction anything else would be a waste of your and everyone elses time.

If you complaint is legitamate, lodge one with them and have them go to bat for you. Very simple process and would take you less time than what his thread has but it will not gaurantee you an outcome that pleases you. speaking from experience they tend to give the dealer the benefit of the doubt before taking any serious action so if you are looking for the magic silver bullet to fire at them this may not be it but it will eventually be resolved.

Consumer Affairs is a waste of time, they can't do anything other than write a letter to the dealer and they can't enforce anything so it's pretty pointless.

Far better taking the car to another dealer to see what that achieves. From what I've read his Dad has "diagnosed" the problem with the noise from the engine but the dealer can't find a problem and he has a problem with the wipers wiping now and again and the dealer can't find a fault there either.

If he goes down the path of consumer affairs he will just annoy the people that could help him with the problems if they actually become problems that can be replicated. No manufacturer is going to replace parts just because a customer claims it's faulty especially when cars are so complex now and they have to go through the warranty process which involves verification of the fault.

[barrenjoey owl]

Consumer Affairs is a waste of time, they can't do anything other than write a letter to the dealer and they can't enforce anything so it's pretty pointless.

Far better taking the car to another dealer to see what that achieves. From what I've read his Dad has "diagnosed" the problem with the noise from the engine but the dealer can't find a problem and he has a problem with the wipers wiping now and again and the dealer can't find a fault there either.

If he goes down the path of consumer affairs he will just annoy the people that could help him with the problems if they actually become problems that can be replicated. No manufacturer is going to replace parts just because a customer claims it's faulty especially when cars are so complex now and they have to go through the warranty process which involves verification of the fault.

X2.................................