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Not over here they dont, its all about selling cars at the moment, and they are doing a good job of that ill admit. I reckon you have about a 5% chance of getting a response back from VW head office, and even less of anything of substance.
Thats why we are here, to help people out we should be VW support centre dammit!
1986 MkII Golf GTI 16V (Sold), 2005 MkV Golf GTI (Sold), 2007 Polo GTI (Sold), 2011 Polo 66TDI (Selling), 2012 Passat 125 TDI Bluemotion, 2013 Scirocco R (Due October!)
good luck getting it fixed, politely suggest try another dealer, mine was good fixed a cosmetic item that should have been picked up during delivery, gave me a courtesy car for the day (golf tdi) and also fixed a large stone chip that they had done while driving the car, now undetectable,also when oil needed topping up did it straight away.
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we should be VW support centre dammit! 
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