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Ok. This post isn't to rant, it's to get clarification & advice, especially from those in the know and have been around a while. I'll keep it to the point as much as I can. Please read as I want to know, where to from here? Do I have a right to be sherty, and who should I have a grizzle to?
My Jetta now has 2300km on it and has been back to the dealers for warranty repairs twice (500km of which has been spent so far treking to & fro the dealer for the repairs). I now have to go back a third time. Argh.
When I originally picked up the car I soon noticed the boot light was not working, air leaking in through two of the doors & wrong headlamp switch (+ few other small things). Booked into dealer with a one weeks notice (and after advice here) emailed servicing with pics and part numbers and they pre-ordered the correct headlamp switch. When I dropped it off, they installed new switch but didn't work as it should and identified wrong wiring loom to front foglamps had been installed. Also said, yes, air is leaking in through two of your doors. They said come back again and they'll have the seals and an auto elec will fix the wiring.
Gave them three weeks noticed and turned up today and (beforehand) they told me it would take most of the day. Drop off at 9:45am and it's ready at 5:30pm. Foglamps finally work correctly and centre vent rattle is fixed. They said they could only do one door seal as they didn't have the other one. When I asked, they said they didn't have time to drive and check the seals were working as they should. I drive away and the door they "fixed" well it's worse and now rattles as well. I cannot believe it took over 7 hours to fix a wiring loom and take a door off/on + seal (which hasn't worked).
I worst thing regarding this unavailable seal is that when I dropped the car off in the morning one of the servicing middlemen said to another, "oh is this Jase's parts (switch and wiring loom) well where's the door seals?", "oh, they'll be in spare parts". Well obviously not.
I never get any paperwork to keep regarding the warranty work. Is this normal? I would love to have seen the labour time they actually spent. It seems as if there is little sense of urgency at this dealership regarding warranty work.
I should point out that I trotted over there today almost empty as the sales consultant said on my last visit that he would fill the car with diesel and the dealership would cover it - due to all the problems I was having. He was true to his word although they did it at a dedicated truck filling station (eek). It's the least they could do I reckon.
What should I do from here? Ring the Sales Manager up or do I speak to the Dealer Principle? I'm guessing the DP knows part of my plight as they probably had to give the nod for the free tank of fuel. And what should I say to them? Do I need to take the car home if it's still broken or can I insist they keep it till it's repaired and take a loaner?
My Jetta now has 2300km on it and has been back to the dealers for warranty repairs twice (500km of which has been spent so far treking to & fro the dealer for the repairs). I now have to go back a third time. Argh.
When I originally picked up the car I soon noticed the boot light was not working, air leaking in through two of the doors & wrong headlamp switch (+ few other small things). Booked into dealer with a one weeks notice (and after advice here) emailed servicing with pics and part numbers and they pre-ordered the correct headlamp switch. When I dropped it off, they installed new switch but didn't work as it should and identified wrong wiring loom to front foglamps had been installed. Also said, yes, air is leaking in through two of your doors. They said come back again and they'll have the seals and an auto elec will fix the wiring.
Gave them three weeks noticed and turned up today and (beforehand) they told me it would take most of the day. Drop off at 9:45am and it's ready at 5:30pm. Foglamps finally work correctly and centre vent rattle is fixed. They said they could only do one door seal as they didn't have the other one. When I asked, they said they didn't have time to drive and check the seals were working as they should. I drive away and the door they "fixed" well it's worse and now rattles as well. I cannot believe it took over 7 hours to fix a wiring loom and take a door off/on + seal (which hasn't worked).
I worst thing regarding this unavailable seal is that when I dropped the car off in the morning one of the servicing middlemen said to another, "oh is this Jase's parts (switch and wiring loom) well where's the door seals?", "oh, they'll be in spare parts". Well obviously not.
I never get any paperwork to keep regarding the warranty work. Is this normal? I would love to have seen the labour time they actually spent. It seems as if there is little sense of urgency at this dealership regarding warranty work.
I should point out that I trotted over there today almost empty as the sales consultant said on my last visit that he would fill the car with diesel and the dealership would cover it - due to all the problems I was having. He was true to his word although they did it at a dedicated truck filling station (eek). It's the least they could do I reckon.
What should I do from here? Ring the Sales Manager up or do I speak to the Dealer Principle? I'm guessing the DP knows part of my plight as they probably had to give the nod for the free tank of fuel. And what should I say to them? Do I need to take the car home if it's still broken or can I insist they keep it till it's repaired and take a loaner?
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