TDI Recall

[adrian112]

Hey Everyone,

just posted on the problems thread. I just got a call from Denlo apparently the issue with the TDI is due to some exhaust gaskets. The service advisor said its a known issue and my car is to be repaired as part of a VGA Recall!

Dont know if any of you guys have had any issues but it might be something you need to check out.

FYI my car is an MY-2008 .... pciked it up around april 2008

[nayfen]

by mail? beter check the bin

[jggolf]

Is it for all 2008 GT sport TDI or is it batch vin number related?

Gill

[adrian112]

To be honest the service advisor was a little vague when he gave me the diagnosis.

Direct quote: "we have to replace components in your exhaust gaskets, which is related to a recall".

my guess is that VW know there is an issue, but arent saying anything. If you bring it in with the problem they will sort you out though.

going to interrogate a little more and get an in depth explanation of what work was done and why tomorrow. i will let you know how it goes

[VW Convert]

To be honest the service advisor was a little vague when he gave me the diagnosis.

Direct quote: "we have to replace components in your exhaust gaskets, which is related to a recall".

my guess is that VW know there is an issue, but arent saying anything. If you bring it in with the problem they will sort you out though.

going to interrogate a little more and get an in depth explanation of what work was done and why tomorrow. i will let you know how it goes

The usual procedure for recalls is for VWA to notify owners by mail rather than the dealer notifying owners. Either this is a new recall that VWA is gearing up for and has not been circulated or is some sort of issue of which they are becoming aware that has not yet been elevated to the status of a full recall.

Manufacturers tend to issue Technical Service Bulletins when a trend starts to be seen indicating a problem exists and TSB's usually have a number of different stages. The first stage may be an advice to check vehicles for indications of a problem as they are servicing the vehicle and report back to the manufacturer, the second stage may be an advice to carry out repairs as and when necessary and finally when it is obvious that the problem is of a greater scale to initiate a full recall.

Recalls are very costly and manufacturers do not carry them out until they are certain it is necessary, if VW do initiate a recall, rest assured you will be notified.

Cheers

George

[adrian112]

Hey Guys,

Just got off the phone with the dealer, they need the car for another day. Apparently they need to do some major software change as well..

Doesnt sound good.

Got assurances that all work will be covered by warranty. Requesting a full print out of fault codes which i will share with you all.

-Adrian

[Logzy]

Hey Guys,



Got assurances that all work will be covered by warranty.

-Adrian

Why would you think that its not.

[adrian112]

Well Car isnt that modded certainly not chipped or anything.

but just a little paranoid that they would try to pull a "you drove the car too hard" or "your car is modded" excuse.

[Russ59]

I spoke with the Service Manager at my local VW dealer today and she said that she didn't know of any issue with gasket problems on the GT TDI's. She added that if VW notified them of an issue it would either be sorted at service time or if it was a major problem all owners of the models affected would be contacted and asked to bring their cars in to have the problem rectified. I had mine serviced last week and their was no work carried out on any exhaust gasket issues at that time, it's possibly only a few cars involved from a particular batch.


Russ

[adrian112]

Hey all just thought i would let you know the outcome

Well 2 months after putting the car in for repairs i finally got the invoice for the work done.

Direct quote from the invoice

"traced the problem to the diesel particulate filter and exhaust pressure sensor, Diesel Particulate Filter was replaced and cleaned, fault codes cleared and road tested"

all in all
1) I was without the car for 1 week without a loaner, after being told the car would be ready after 1-2 days.
2) wasnt given any invoice or workshop notes when i picked up the car as "they werent ready" had to chase up the invoice 3 times on the phone, got annoyed and picked it up in person.
3) wasnt provided with the print out of fault codes as i asked for...

Definitely not going back to Denlo for any service or purchase of my next car....

now would i get a survey thing from VW for warranty work?

[Transporter]

Don't you think that they treat the car like they would own it and not you?
Not to give detailed description of the work done is very rude IMO.
I will try to make it as part of my next car purchase that all work will be discussed with me before it's started.
Just hope that software upgrade doesn't mean reducing power output.

[benough]

Hey Adrian.

My GT TDI is 08 spec and from DENLO also.

I haven't heard squat!

Who did you deal with? Nick, Tim or Jason?

[SoVeReIgN]

Hey all just thought i would let you know the outcome

Well 2 months after putting the car in for repairs i finally got the invoice for the work done.

Direct quote from the invoice

"traced the problem to the diesel particulate filter and exhaust pressure sensor, Diesel Particulate Filter was replaced and cleaned, fault codes cleared and road tested"

all in all
1) I was without the car for 1 week without a loaner, after being told the car would be ready after 1-2 days.
2) wasnt given any invoice or workshop notes when i picked up the car as "they werent ready" had to chase up the invoice 3 times on the phone, got annoyed and picked it up in person.
3) wasnt provided with the print out of fault codes as i asked for...

Definitely not going back to Denlo for any service or purchase of my next car....

now would i get a survey thing from VW for warranty work?

Aren't the DPF's quite expensive?

Strange for them to say the replaced AND cleaned it.. Did they clean the brand new one or clean the old one before they threw it in the bin? lol

[adrian112]

well they could have meant "cleaned and replaced" i bet thats what happened .

Not all that concerned as long as its running okay.

In terms of the software 'upgrade'. After my 15k service the car did seem a little more aggressive in D, but after the warranty work it seemed a little more toned down, could be all in the mind.

In terms of who i dealt with @ Denlo it was Tim and another guy Nick i think. They werent rude or anything just a little disinterested. To their credit I mentioned that one of my door hinges was a little loose and they fixed it up straight away. Not asking for kiss arse service but yeah who cares, i will bring my car to either Barlo or Penrith next time, shame Denlo is on the way to work so convienient haha.

[NickZ]

It does not surprise me at all that this happened through Denlo. Infact, it wouldn't surprise me if they made your issue up just so they can earn some warranty money from Germany.

Why do I say that? Well when I brought my car in once for a number of warranty items, I had asked them to investigate what appeared to be a problem with my seat trim. They then said it needed to be fully replaced, so they ordered the seat trim and I brought it back in so they could fix it. Upon checking just after getting the keys, I had a look and noticed the same problem as before. The service guy then proceeded to tell me that it was how the trim was (which was correct). So why did they change the interior trim considering this was my original problem? Well, he couldn't answer that question

At the same time, I had a broken light switch which resulted in my drivers light being on all the time (very annoying at night!). They said the parts would take a week. I called after a week and a half asking where the parts were, the response "oh yeah we received that last week". So where was my phone call???

I also had an exhaust warning light on. The first time they got the warning, the first thing they said was to fill the car with premium unleaded. . They also said to call back if it comes on, which it did. Calling them twice during the day I did not get a response to my phone call, so I rocked up at 7am the next morning and demanded my car got fixed and demanded a loan car. They were able to provide me with a loan car to their credit in a few days, and after a week the car was fixed. This was pretty much the only positive experience I had with them.

My experiences are insignificant compared to another forum member who, after leaving his car for two weeks with this dealer to have his gearbox changed, had his car catch fire 10 minutes after he picked it up from the dealer.

As a result, despite them being by far the closest dealer to me, I would not trust them with my car (warranty work or servicing). I was happy with Barloworld Five Dock who I dealt with yesterday.

PS: Mods, please delete or edit if too inflamatory, these are factual experiences and the gearbox issue was well documented on the polo forum