I've never been a huge Mazda fan but at the same time they have been around a while so apart from their faults and failures, as all brands have, they must have been doing something right. I still feel that the VW your friend bought and had so much trouble with, was an exception, as the majority of VW's are usually pretty reliable and with minimal issues. Of course all brands have lemons, and I'm sure that at some stage in our lives we will all experience one and if and when it happens all you can do is try to have the problems fixed or get rid of it and move on. I'm sure that if you did a Google search using any brand of car and the word lemon in the same sentence you would end up with thousands of responses 
I have been through the same ordeal as your friend on several occasions and I can tell you that neither Ford, Subaru or Hyundai are any better at resolving issues on cars. Ford and Subaru consider most issues as normal vehicle functions and Hyundai remind you (as I recently experienced) that as you have a 5 year warranty there's plenty of time to resolve the issues, all you have to do is keep taking the car back to them so they can mess around with it until the warranty runs out and then once that happens it's your problem not theirs.
I've been there and I can tell you most dealers are the same but there are exceptions if you're lucky enough to find one that knows and cares about what their doing.

I have been through the same ordeal as your friend on several occasions and I can tell you that neither Ford, Subaru or Hyundai are any better at resolving issues on cars. Ford and Subaru consider most issues as normal vehicle functions and Hyundai remind you (as I recently experienced) that as you have a 5 year warranty there's plenty of time to resolve the issues, all you have to do is keep taking the car back to them so they can mess around with it until the warranty runs out and then once that happens it's your problem not theirs.


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