Car arrived - first impressions - not so good :(

[Andych]

Its not hard getting it sorted...the Dealer has already offered to have it fixed....
Asking for a replacement bumper is really a bit over the top... a replacement would need to be painted anyway so the fastest and best result is to find a high quality panel shop that specialises in Euros and get a quote from them.
Realistically it isnt "damaged" past the point of repair and no Insurance company would replace the item based on those pictures.
Just get it done and move on and enjoy the car....

[MK4Golf]

Its not hard getting it sorted...the Dealer has already offered to have it fixed....
Asking for a replacement bumper is really a bit over the top... a replacement would need to be painted anyway so the fastest and best result is to find a high quality panel shop that specialises in Euros and get a quote from them.
Realistically it isnt "damaged" past the point of repair and no Insurance company would replace the item based on those pictures.
Just get it done and move on and enjoy the car....

I tend to agree with this...you find a decent panel beater they will have it looking like new and you wont have the hassle of waiting for another bumper to arrive, getting that painted and then fitted.

I would be incredibly pissed off if I was you but at least they have agreed to pay for repairs. It may be out of their hands and purely the transporters fault.

Dont burn your bridges with them because a dealer feeling sorry for you is a lot better then a dealer who finds you to be a pain in the ass.

[djchuckles]

I don't mind a repair if it's done well - but I don't have the time and energy to be hunting around for a good panel shop and don't see why i should be the one doing the calling round

[MK4Golf]

Yea thats understandable. I had the same when I bought a set of wheels, one got damaged and the company paid for repairs but I still had to drive around and drop wheels off and pick them up which was a major pain!!

[Andych]

Then tell the dealer to get it sorted.... just be aware that they are NOT able to look at the premises, see the quality of work etc seeing as you are now in Qld and they are in Sydney....Plus... they are ONLY going to be interested in it being done as cheap as possible... and really...its a front bumper, low down, 99% of panel shops wont even spray the complete panel especially as as it is Candy White...
Now if it were Rising Blue or other Metallic colours that would be different....

At the end of the day... they didnt have to ship the car to you... they could have easily suggested that you sort it out yourself... or fly down and pick it up in Sydney...Did they charge you to ship it up to you??? Was it insured for that journey?? Did you sign the release from the Transport Company without inspecting the Car and noting the Damage??

I don't mind a repair if it's done well - but I don't have the time and energy to be hunting around for a good panel shop and don't see why i should be the one doing the calling round

[djchuckles]

At the end of the day... they didnt have to ship the car to you... they could have easily suggested that you sort it out yourself... or fly down and pick it up in Sydney...Did they charge you to ship it up to you??? Was it insured for that journey?? Did you sign the release from the Transport Company without inspecting the Car and noting the Damage??

It was negotiated as part of the deal of ordering through them that they would ship it to me. I noted all of the damage on the shipping company paperwork also.

[quozl]

If you're in Brisbane now? take it to Shipstones and no one else.

Cheers Q

[Candyman]

Does the car have the god ugly front plate holder like my R ?

If so, tell the dealer you would like the bumper repaired and have the repairer remove the VW plate holder and fill the holes and respray it

They will typically respray the entire bumper of a CW car to get a match with the texture/orange peel. Should be matrix layered.

All the best with it (you will scrape it again though).

[brimway]

Go to Shipstones if you want a crap job

http://www.vwwatercooled.com/forums/f12/paint-panel-brisbane-71615-2.html

see post#13

There are others on this forum who have had a similar experience as I had with Shipstones.

[Tobes_WIR35]

I've had two very impressive results from Shipstones, and on that basis I would happily recommend them.

It's like anything, you only hear from the people who have bad experiences. You don't hear from the thousands who are satisfied.