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Flawless Fibredyne Service
Anyone having read my previous rant will hopefully read my level headed, humble pied update;
Thanks for the PM gladsy, and for the benefit of all the VDubbers who have read my rant of a post, I'd like to publicly acknowledge that I was in the wrong.
My disappointment at not having stereo audio streaming led me to enquire with my dealer and email a help request to mOBridge ... The dealer and I had a disagreement about what constituted a full feature Bluetooth system, AND I inadvertently emailed mOBridge USA. Getting no immediate reply I tried to contact Fibredyne HQ and failed.
After my frustrated, but in-polite rant, gladsy thankfully tried to make contact with me (thank you) and early this morning I had an email reply from the AUS office, who had just received my initial enquiry (via the USA office).
So I feel like a heel, and want to confirm :
1. The unit installed by the dealer was never going to do what I expected. Not a fault of the product.
2. If I'd emailed the right Fibredyne contact details I'd have got a response sooner, and
3. Fibredyne have offered to update my unit
So in stereo; THANK YOU FIBREDYNE - THANK YOU FIBREDYNE
customer service despite a ranting in-the-wrong customer.
Much appreciated.
Thanks for the PM gladsy, and for the benefit of all the VDubbers who have read my rant of a post, I'd like to publicly acknowledge that I was in the wrong.
My disappointment at not having stereo audio streaming led me to enquire with my dealer and email a help request to mOBridge ... The dealer and I had a disagreement about what constituted a full feature Bluetooth system, AND I inadvertently emailed mOBridge USA. Getting no immediate reply I tried to contact Fibredyne HQ and failed.
After my frustrated, but in-polite rant, gladsy thankfully tried to make contact with me (thank you) and early this morning I had an email reply from the AUS office, who had just received my initial enquiry (via the USA office).
So I feel like a heel, and want to confirm :
1. The unit installed by the dealer was never going to do what I expected. Not a fault of the product.
2. If I'd emailed the right Fibredyne contact details I'd have got a response sooner, and
3. Fibredyne have offered to update my unit
So in stereo; THANK YOU FIBREDYNE - THANK YOU FIBREDYNE
customer service despite a ranting in-the-wrong customer.
Much appreciated.