Bumpertech QLD

[Tobes_WIR35]

Does anyone have any experiences with this company? I had a small car park scrape on my rear bumper which I had fixed by these guys. The guy who did the work was a nice enough fella and seemed to know his stuff. Unfortunately it started raining as he was finishing the paint, and it dried with a whole heap of runs and spots. When he had finished, he told me that's what would probably happen and to give their office a call and they'd come and fix it. I was also not completely happy with the job as there was a patch where you could see the black bumper colour behind the red paint (even before it started raining), the paint is quite orange-peely and there are some scuffs/scratches on the door that were not there before.

I've emailed their office and will await their call/email, but having read a few bad reviews about their after sales service I am keen to hear from anyone elses experiences.

Of course, I will give them a reasonable opportunity to rectify it before I pass judgement.

[carcareproducts]

I would email in with pictures of the repair and explain the situation.

If no reply after 3-4 days I would call to check/confirm email address and forward email again asking politely for a reply within 3 days.

If you do not receive any response after these your next call should be to Fair Trading (or whatever the QLD office is called)

It is a shame that some companies in the auto game give others a bad name for workmanship or service.

As another note, I would be very cautious of mobile paint repair services, working in open conditions and weather is more than difficult for any repainting and touch ups. I would always go for a quality body/panel shop

[Tobes_WIR35]

Cheers for the advice. I already emailed in photos & description on Friday. I've not received any response as yet. If I don't hear anything by this afternoon I will give them a call.

I'm trying to give them the benefit of the doubt, but you know when you just get a bad feeling about something..... I know if it was my company I would have been straight on the phone on Friday to try and sort it out, especially given how poor the job turned out.

[Tobes_WIR35]

I called them and organise for Monday to repair the work, so let's hope it all turns out well.

[carcareproducts]

Keep us posted mate - would be good to know if everything turns out well.

[Tobes_WIR35]

Okay, so they came and fixed it today. The guy took the approach of repainting rather than trying to buff out the problems, which is good.

All in all, he was a decent fella and did probably the best anyone could do without a booth , but at the end of the day the result is a compromised one. it needs a cutting buff.

If it's not a near new car and you're happy with a 95% fix, then it would be fine. If you're a stickler for detail and love your car, go to a panel shop.

giving them the benefit of the doubt with the rain problems and initial job, Mobile bumper repairer gets 3.5 out of 5 stars for results, 2.5 out of 5 stars for organisation and professionalism. But I am a hard man to please.